ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 8520T Voice Terminal Users Guide

							Switch Features
Abbreviated Dialing
Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a trunk or feature code. There are four possible types of
lists—personal, group, system, and enhanced—and you can have a total of three out
of the four possible lists (see your system manager for details). Numbers on a
personal list are programmable by you; numbers on all other lists are programmable
only by the system manager. Use as a timesaver for dialing frequently called,
lengthy, or emergency numbers.
Automatic Callback
Sends you a special 3-burst ringing tone indicating that a
previously busy or unanswered extension is now available. Use to avoid constant
redialing when you wish to speak to someone who is frequently busy on the voice
terminal or in and out of the office. Note: This feature can be used only for
extensions, not outside numbers.
Call Forwarding All CallsTemporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away
from your voice/data terminal and you want your calls to be forwarded to a voice
terminal of your choice.
Call Park
Puts a call on hold at your voice/data terminal for retrieval at any
extension. Use when you need to go elsewhere to get information during a call, or
whenever you wish to complete a call from a different location. Also, if the call
received is for someone else, use it to hold the call until the called party can answer
it from the nearest available voice terminal.
Call PickupLets you answer a call at your voice/data terminal for another
extension in your pickup group. Use when you wish to handle a call for a group
member who is absent or otherwise unable to answer. Note: You can only use this
feature if you and the called party have been assigned to the same pickup group by
your system manager.
Leave Word CallingLeaves a message for another extension to call you back. The
called party will be able to dial message service (for example, attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use
any time you wish to have someone call you back; it will help cut down on repeated
call attempts.
Priority Calling
Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Send All Calls
Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist).
Use when you will be away from your desk for awhile, or when you do not wish to be
interrupted by voice terminal calls.
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							The Fixed (Button) Features
For procedures for all of the Fixed (Button) Features described in What the
Features Do (such as Conference, Drop, Hold, and Transfer), refer to the
DEFINITY Communications System ISDN 8520T Voice/Data Terminal User’s
Manual, 555-021-758, shipped in the box with the voice/data terminal. You can also
order the user’s manual from the Customer Information Center (CIC) in
Indianapolis, IN. The address and telephone number of CIC appear in the front of
this user’s guide.
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							The Display and Softkey Features
For procedures for all of the Display and Softkey Features described in What the
Features Do (such as Call Log, Directory, and Self-Test), refer to the DEFINITY
Communications System ISDN 8520T Voice/Data Terminal User’s Manual,
555-021-758. This manual is shipped in the box with the voice/data terminal. You
can also order the user’s manual from the Customer Information Center (CIC) in
Indianapolis, IN. The address and telephone number of CIC appear in the front of
this user’s guide.
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							How to Use the Switch Features
Since your 8520T voice/data terminal is connected to a DEFINITY Communications
System Generic 1 or Generic 3, you may be able to use some of the features listed in
this section. Check with your system manager to see which of these features have
been assigned to your voice/data terminal.
Special Instructions
Before you use the procedures for the first time, read the general directions below for
using the many features of DEFINITY Generic 1 and Generic 3. Your system
manager can supply the information required.
l
l
lTo the right of each feature name is a box. Check with your system manager to
see which features you can use at your voice/data terminal. For each feature
that you have, mark a [ 4 ] in the blank box as a reminder.
You can activate or cancel most of the features by dialing unique 2- or 3-digit
codes for that feature. Ask your system manager for the feature codes for your
system. Then, in the blanks provided within the procedures, write in the
assigned feature code numbers.
In most cases, before you begin a procedure, you must have the handset
off-hook (removed from the cradle of the voice/data terminal).
lIf you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial
tone, and begin again at Step 1.
Conventions Used in This Section
The following conventions are used in the procedures in this section:
Gray TypeProcedural steps in gray type are steps you should
follow if you do not have a button assigned for the
feature.
[ xxxxx ]This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light
and is labeled with an extension number (shown as
xxxxx).
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							[ Feature ]Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name.
[handset tone]
The tone that appears in brackets after a step
indicates what you should hear from your handset (or
the speakerphone, if appropriate) after successfully
performing that step. For a list of tones and their
meanings, see the section titled Tones and Their
Meanings.
Quick Reference Lists (At the Back of This Guide)
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently
called miscellaneous extensions. Once you have completed the lists, remove the
page from the booklet (tear along the perforation), and keep the lists near your
voice/data terminal.
Switch Feature Procedures
The procedures which follow give short step-by-step instructions for using each of
the switch features. For your convenience, features are listed alphabetically.
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							Abbreviated Dialingn
To program or reprogram
an outside number,
extension, or feature code
into a personal list1
2
3
4
5
6
7
8On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s)
Note: Each telephone number or feature code is
stored as a separate list item.
Pick up handset
[dial tone]
Dial Abbreviated Dialing Program code
[dial tone]
Dial personal list number (1, 2, or 3)
Dial list item (1, 2, 3...)
[dial tone]
Dial number you want to program (up to 24 digits)
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
Press [ #
 ]
[confirmation tone]
lNumber is stored
lRepeat Steps 5-7 if you want to program
additional items on the same list; hang up and
begin again at Step 1 if you want to program
items on another personal list
Hang up to end programming
Note: Keep your own personal lists in the
Abbreviated Dialing table provided in the back of
this booklet; group, system, and enhanced lists are
available from your system manager.
To place a call using a1
Dial appropriate Abbreviated Dialing List code:
[dial tone] personal, group, system,
l List 1or enhanced list List 2l
l
 List 3
2Dial desired list item (1, 2, 3...)
lStored number is automatically dialed
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							Automatic Callbackn
To automatically place
another call to an1Press [ Auto Callback ] during call attempt
[confirmation dial tone]
extension that was busy
or did not answer
lGreen light goes on steadily until call is
completed or canceled
2
Hang up
lYou will receive a 3-burst priority ring when the
extension you attempted to call is available
Note: After you activate Automatic Callback, the
system monitors the called extension. That
extension becomes available after the called party
completes a call.
3
Lift handset when you hear priority ring
[ringback tone]
l  A call is automatically placed to that extension,
which receives regular ringing
Note: You can place only one Automatic Callback
call at a time, and Automatic Callback is canceled
after 30 minutes or if the callback call is
unanswered.
To cancel an1
Dial Automatic Callback cancel code
Automatic Callback[confirmation tone]
request
lGreen light goes off
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							Call Forwarding All Callsn
To temporarily redirect
all calls to an extension
or outside number
of your choice1
2
3Press 
[ Call Forward ]
or Dial Call Forward code[dial tone]
Note: If you have console permission, you may next
dial extension number whose calls are to be
forwarded.
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice/data terminals may have
restrictions on where calls can be forwarded
(see your system manager).
Hang up
Note: If you are still by your voice/data terminal,
you may hear a ring-ping tone as each call is
forwarded.
To cancel
1Press [ Call Forward ] again
Call Forwardingor Dial Call Forward cancel code
[confirmation tone]
lYour calls will ring at your own voice/data
terminal again
Call Parkn
To park a call at yourNote: If a [ Call Park ]  button has been assigned to your
extension (for retrieval atvoice/data terminal, simply press 
[ Call Park ] and hang
any extension)up; otherwise, follow the instructions below.
1
Press 
[ Transfer ] [dial tone]
2
Dial Call Park code
[confirmation tone]
3
Press [ Transfer ] again
lCall is parked at your extension
4
Hang up
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							To return to a call parked
at your extension1Press [ Call Park ] 
or Dial Answer Back code
and then your extension number
lYou are connected to call
To retrieve parked call1
Dial Answer Back code[dial tone]
from any extension
2
Dial extension where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
Call Pickupn
To answer a call to a1
Press [ Call Pickup ] 
member of your pickupor Dial Call Pickup code
group when your
lYou are connected to ringing call
voice/data terminal is idle
To pick up a call while1
Press 
[ Hold ]
you are active on anotherlPresent call is put on holdcalllGreen light flutters
2
Press 
[ Call Pickup ]
lYou are connected to incoming call
Note: To return to held call after completing pickup
call, press 
[ xxxxx ] next to fluttering green light.
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							Leave Word Callingn
To leave a message after1
Press [ LWC ] before hanging up your handset
dialing an extension
[confirmation tone]
(when your call is not
Message light goes on at called voice/data
answered, you hearl
terminalcoverage or busy tone, or
you have been put onNote: If reorder tone is heard, message is not
hold)stored; try again.
To leave a message1
Press [ LWC ]
without ringing anor Dial Leave Word Calling code
extension[dial tone]
2Dial the extension[confirmation tone]
lMessage light goes on at called voice/data
terminal
To cancel a
Leave Word Calling
message
Note: You cannot cancel
a message left for an
AUDIX subscriber).
1
2Press 
[ Cancel LWC ]
or Dial Leave Word Calling cancel code
[dial tone]
Dial extension
[confirmation tone]
Note: If reorder tone is heard, message is not
deleted; try again.
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