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ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7406 Plus Voice Terminal Users Guide
ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7406 Plus Voice Terminal Users Guide
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Display Features Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls. Integrated Directory Searches for the extension of another user by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information. Message Retrieval Allows you to retrieve messages left for you that have turned on your Message light. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by your System Manager). Use to quickly and conveniently check messages, even when you are already on a call. Normal Identifies current call appearance, calling/called party, and calling/called number. Use to see who is calling you and, when placing a call, to verify the number you have dialed. Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure that Last Number Dialed is appropriate to use. Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a call or task. 7
How to Use the Features The procedures which follow give short, step-by-step instructions for using each of the voice features and display features. For your convenience, features in both categories are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required. To the right of each feature name is a box. For each feature that you have, mark a [ 4 ] in the blank box as a reminder. (Voice features Conference, Drop, Hold, Mute, Message, the Select Button, Select Ring, Self-Test, and Transfer and display feature Normal are already marked for you.) Ask your System Manager if your voice terminal is set for the Speaker (listen-only) or the Speakerphone (speak and listen) feature, and then place a check in the box beside that feature also. Note: If your voice terminal is set for the Speakerphone feature, you can also put a check in the box beside the Reset Speakerphone feature. Most of the voice features can be activated or canceled by dialing 2- or 3-digit codes (if they are not already assigned to a button). In the blanks provided within the procedures, write in the feature code numbers. As you operate the features assigned to your voice terminal, keep in mind the following general rules. l l l l l l Follow carefully all the steps listed in the procedure for the particular feature you are using. Remember to press [ Select ] before attempting to use any of the top-labeled features on 2-level feature buttons. If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1. System 75 is available in more than one version. Some features, such as Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use you use any of these 4 features. 8
Conventions The following conventions are used in the procedures: Gray Type Procedural steps in gray type are steps you should follow if you do not have a button assigned for the feature. [ xxxxx ]This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx). [ Feature ] andEach of these boxes represents a button that has a feature assigned to it. The button is labeled with a [ Feature xxxxx ]feature name, sometimes followed by an extension number or a person’s name (shown as xxxxx). [handset tone]The tone that appears in brackets after a step indicates what you should hear from your handset after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings. [ DISPLAY INFORMATION ]A white box containing fully capitalized words represents information shown on the display. For a list of glossary terms, see the section titled Key Words to Know. Troubleshooting Later in this guide you will find a short section on troubleshooting. Use the procedures listed here for problems that you may have in using your voice terminal. 9
Quick Reference Lists At the end of this booklet is a set of quick reference lists. Use them to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, remove the page from the booklet (tear along the perforation), and keep the lists near your voice terminal. 10
Handset and Speaker When placing calls or using the voice features, you have the option of doing so off- hook (by lifting the handset) or on-hook (by pressing [ Speaker Reset Spkr ] ) . If your voice terminal is set for the Speakerphone feature, pressing [ Speaker Reset Spkr ] simultaneously activates the built-in microphone so that you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) To program/reprogram an AD button Note: AD buttons must first be assigned by System Manager.1 2On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program. Note: Each AD button will hold one complete phone number or feature code. Pick up handset [dial tone] Note: If you are using the speakerphone, you must press a call appearance button before you begin Step 3. Voice Features 3 4 5 6 7Press [ Program ] or Dial AD Program code [dial tone] Press [ AD xxxxx ] to be programmed[dial tone] Press [ Select ] first if the [ AD xxxxx ] is top-labeled on a 2-level button Dial outside number, extension, or feature code you want to store (up to 24 digits) Note: If you are programming an outside number, be sure to include a trunk code, if applicable. Press [ # ][confirmation tone] l l l Number is stored Repeat Steps 4–6 to program additional buttons Hang up or press [ Drop Test ] to end programming 11
To place an AD callPress selected [ AD xxxxx ] [ringback tone] Press [ Select ] first if the [ AD xxxxx ] is top-labeled on a 2-level button Call is dialed (silently) l l To program/reprogram an outside number, extension, or feature code into a personal list1 2 1 2 3 4 5 6 7 8On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal lists(s) (see example to the left) Note: Each phone number or feature code is stored as a separate item. Pick up handset[dial tone] Note: If you are using the speakerphone, you must press a call appearance button before you begin Step 3. Press [ Program ] or Dial AD Program code[dial tone] Dial Personal List number (1, 2, or 3) [dial tone] Dial list item (1, 2, 3...)[dial tone] Dial number you want to store (up to 24 digits) Note: If you are programming an outside number, be sure to include a trunk code, if applicable. Press [ # ][confirmation tone] Repeat Steps 5–7 if you want to program additional items on the same list; press [ Drop Test ] and begin again at Step 1 if you want to program items on another list. Hang up or press [ Drop Test ] to end programming Note: Record your personal list items on the Abbreviated Dialing list in the back of this booklet; group, system, and enhanced lists can be obtained from your System Manager. 12
To place a call using anPress [ Pers List ] or [ Grp List ] or [ Sys List ] 1 2 AD list button or codeor Dial appropriate AD List code: l l l lList 1 List 2 [dial tone] List 3 Note: An [ Enhcd List ] may also be available; see your System Manager. Dial desired list item (1, 2, 3...) Call is dialed Automatic Callback To automatically place Press [ AutoCallBk ] during call attempt another call to an [confirmation tone] extension that was busy, did not answer, orGreen light goes on steadily until callback is returned a call waitingcompleted or canceled 1 2 l l ringback tone Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage. Hang up You will get a 3-burst priority ring when both you and the called extension are idle; when you answer, regular ringing is sent to the called party Note: Automatic Callback is automatically canceled after 30 minutes. To cancel AutomaticPress [ AutoCallBk ] again[dial tone] Callback Green light goes off 1l 13
Bridging To answer a bridged call Press [ xxxxx ] of bridged call Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. To use Manual Exclusion Press [ Excl xxxxx ] while connected to the call to prevent other bridged terminals from entering aNote: Pressing [ Excl xxxxx ] again reactivates bridging. call (on a per call basis) Call Coverage To answer a call for aPress [ xxxxx ] of incoming call when ring begins or co-worker for whom you green light flashes are a coverage point Note: The call is not at your terminal until the green light is flashing. 1 1 1 To leave a message for aPress [ Cvr Callbk ] while connected to the call co-worker to call the[confirmation tone] original caller’s extension Note: To leave a message for a co-worker to call you, activate Leave Word Calling instead. 1 To talk privately with aPress [ Transfer ][dial tone] co-worker after Call is put on hold answering a redirected callPress [ Consult ][priority ring to co-worker] or Dial co-worker’s extension 1 2 l 14
Note: You can privately discuss call; if co-worker is not available, press the fluttering [ xxxxx ] to reconnect to call. 3 1 2 3Press [ Transfer ] again to send call to co-worker or press [ Conference Ring ] to make it a 3-party call Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choicePress [ Call Fwd ] (while on-hook or off-hook) or Dial Call Forward code [dial tone] Note: If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone. Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager). Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded. To cancel CallPress [ Call Fwd ] again (while on-hook) Forwardingor Dial Call Forward Cancel code [confirmation tone] Your calls will now ring at your own voice terminal 1 1 2 l Call Park To park a call at your extension (for retrieval at any extension)Note: If a [ Call Park ] button has been assigned to your voice terminal, simply press [ Call Park ] and hang up; otherwise follow the instructions below. Press [ Transfer ][dial tone] Dial Call Park code [confirmation tone] 15
3 4 l Press [ Transfer ] again Call is parked Hang up To retrieve a parked call Dial Answer Back code [dial tone] from any extension Dial extension where call is parked [confirmation tone] If returning to call parked at your voice terminal, dial your own extension Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. 1 2 l Call Pickup To answer a call placed toPress [ CallPickup ] a member of your pickupor Dial Call Pickup code group when your voice terminal is idleYou are connected to ringing call 1 1 2 l Conference4 To add another party to a call (for a total of up to 6 parties)Press [ Conference Ring ][dial tone] Present call put on hold, and you are given a new call appearance; all other parties remain connected to each other l Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, press fluttering [ xxxxx ] to return to held call. 16