ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75 7401 Plus Voice Terminal Users Guide

							To retrieve voice1
messages for a co-worker
2
3
4Dial Voice Message Retrieval
Coverage code[dial tone]
Dial co-worker’s extension[voice prompting]
Note: If you receive an intercept tone, see your
System Manager for further instructions.
Move through the messages with dial pad buttons
previously listed
Hang up to end Voice Message Retrieval
18 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
l
l
l
l1 ring — A call from another extension.
2 rings — A call from outside or from the attendant.
3 rings — A priority call from another extension, or from an Automatic Callback
call you placed.
ring-ping (half ring) — A call redirected from your voice terminal to another
because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
busy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
call waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a
priority call.
l
l
l
l
l
l
l
l
l
l
call waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
dial tone – A continuous tone; indicates dialing can begin.
intercept/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks
are busy.
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
19 
						

							Troubleshooting
Problem
A feature doesn’t
work as noted in
the book.
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.
Solution
1Reread the procedure and try again.
2
For many features you must lift the handset before you can
use the feature.
3
Check with your System Manager to be sure this feature
is administered on your voice terminal.
4
You may have an older version of the System 75 software
so that some features may have slight differences from the
procedures described in this guide. Check the section
below on Version Notes for ways in which these
features work differently.
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
Problem
There’s no dial
tone.Solution
1
Check with your System Manager to be sure your voice
terminal is administered correctly.
2
Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
3
Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check
if it gets dial tone.
4
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has
dial tone, your own voice terminal is faulty. See your
System Manager.
20 
						

							Problem
The telephone
doesn’t ring.
The lights do not
go on next to the
buttons.Solution
1
2
3
4
1
2Set the ringer volume to a higher level.
Place a test call from another extension to your
extension.
Check the line cord to make certain that it is securely
connected at both ends.
If there is still a problem, see your System Manager.
Check the line cord to make certain that it is securely
connected at both ends.
If there is still a problem, see your System Manager.
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in
these features.
Note: If you are uncertain what version of the System 75 software your business
is using, check with your System Manager.
FeatureSystem 75 VersionChanges in Feature Operation
Abbreviated
If you are usingYou can store up to 16
Dialing
Version 1digits rather than 24 digits.
If you are usingYou cannot use an
Version 1 or 2Enhanced List.
Call Forwarding
If you are usingYou cannot forward
All CallsVersion 1 or 2someone else’s calls.
Last Number
If you are usingYou can store up to 16
Dialed
Version 1digits rather than 24 digits.
Priority Calling
If you are usingYou cannot change a
Version 1 or 2regular call into a priority
call.
21 
						

							Key Words to Know
activate  To begin or turn on the operation of a feature.
attendant  The person who handles incoming and outgoing calls at the main
console.
AUDIX  Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
coverage  Automatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, co-worker, AUDIX, or message center. A person who provides coverage is
a covering user.
DEFINITY Communications System Generic 1 and Generic 3  The AT&T switch
to which you may be connected. (Your voice terminal may be connected to System
75 instead.) DEFINITY Generic 1, Generic 3, and System 75 are communications
systems which transmit and receive voice and data signals for all communications
equipment in your network.
dial pad  The 12 pushbuttons you use to dial a number and access features.
enhanced list  One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager (and available only with System 75 Version 3, DEFINITY
Generic 1 and Generic 3). Contains telephone numbers useful to all system members,
and stores each of those numbers as a 1-, 2-, or 3-digit list item.
entry  One of 12 spaces on the Feature Directory. At least 5 of these entries will
already have features assigned to them; the remainder will be assigned features by your
System Manager.
entry number  A number from 1-9 and 0, corresponding to the first 10 entries on
the Feature Directory. Each number is dialed in conjunction with [ 
Feature ] to access
an assigned feature.
extension  A dialing number of 1 to 5 digits assigned to each voice terminal
connected to your DEFINITY Generic 1, Generic 3, or your System 75.
feature  A special function or service, such as Conference, Hold, Send All Calls, etc.
Feature/call activity light  The green light to the left of [ Feature ]. It goes on
steadily when you use [ 
Feature ], flutters when you receive an incoming call or put a
call on hold, and flutters intermittently when you use Select Ring.
feature code  A dial code of 1, 2, or 3 digits, which you use to activate or cancel
the operation of a feature not listed on your Feature Directory.
Feature Directory  The list of features on your voice terminal just above the dial
pad. Each feature is activated by pressing [ 
Feature ]  and an entry number, and is
assigned by your System Manager. The directory has a surface you can write on for
labeling entries not preprinted with a feature name.
22 
						

							group list  One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handset  The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
party  A person who places or answers a call.
personal list  One of the 4 types of Abbreviated Dialing lists; programmable by the
System Manager or by you, the user. Contains telephone numbers of your choice,
and stores each of them as a single-digit list item.
personal list item  One of the 10 available slots on an Abbreviated Dialing
personal list. The first nine personal list items are given digits 1 to 9, with 0 for the
tenth item.
pickup group  A group of up to 25 voice terminal users who can answer calls for
each other through the Call Pickup feature. Group members are determined by the
System Manager and are usually located in the same work area or perform similar
job functions.
priority call  An important or urgent call which sends a special 3-burst ring.
program/reprogram  To use your dial pad to assign a telephone number to an AD
entry on your Feature Directory or to a personal list item for Abbreviated Dialing.
public network  The communications system that can be accessed by all telephone
customers for local or long distance calling.
retrieve  To collect telephone messages with the Message or Voice Message
Retrieval features. (Also, with Call Park, to resume a call from an extension other
than the one where the call was first placed or received.)
ringer  The device that produces the electronic ringing sound in your voice terminal.
stored number  A telephone number which has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a feature or trunk code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored. (Alternatively, if Abbreviated Dialing is on your
Feature Directory, a number can be accessed by simply pressing [ Feature ], then
dialing the appropriate entry number.)
switch  The device that makes connections for all voice and data calls for a
network, and which contains software for features. Also known as a system,
switching system, or PBX (private branch exchange). Your switch is either an
AT&T DEFINITY Communications System Generic 1, Generic 3 or System 75.
System 75  The AT&T switch to which you may be connected. (Your voice
terminal may be connected to DEFINITY Communications System Generic 1 or
Generic 3 instead.) System 75, DEFINITY Generic 1, and Generic 3 are
communications systems which transmit and receive voice and data signals for all
communications equipment in your network.
23 
						

							switchhook  The button under the handset in the cradle of the voice terminal.
system list  One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users, and
stores each of those numbers as a 2-digit list item.
System Manager  The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunk  A telecommunications channel between your switch and the public network.
Trunks of the same kind connecting to the same end points are assigned to the same
trunk group.
trunk code  A dial code of 1, 2, or 3 digits which you dial to access a trunk group to
place an outside call.
voice terminal  A telephone equipped with an array of specifically designed features
(for example, Feature button, Message light, etc.) and functional capabilities that
distinguish it from a conventional telephone.
24 
						

							Quick Reference Lists
Feature Codes
FeatureCode
ABBREVIATED DIALING
List 1
List 2
List 3
Program
CALL FORWARDING
ALL CALLS
cancel
CALL PARK
Answer Back
FeatureCode
CALL PICKUP
LAST NUMBER DIALED
LEAVE WORD CALLING
cancel
PRIORITY CALLING
SEND ALL CALLS
cancel
VOICE MESSAGE RETRIEVAL
Coverage