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ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75 7401 Plus Voice Terminal Users Guide
ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75 7401 Plus Voice Terminal Users Guide
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Abbreviated Dialing (AD) To program/reprogram an AD entry on your Feature Directory Note: AD entry must first be assigned to your directory by your System Manager.1 2 3 4 5 6 7On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to store as AD entries Note: Each AD entry will hold one complete phone number or feature code. Pick up handset[dial tone] Dial Program code [dial tone] Press [ Feature ], then the entry number for the AD entry you wish to program[dial tone] lFor example, to store a number in AD entry F3, press [ Feature ], then [ 3 ] Dial outside number, extension, or feature code you want to store (up to 24 digits) Note: If you are storing an outside number, be sure to include a trunk code, if applicable. Press [ # ][confirmation tone] then [dial tone] Hang up lBe sure to write the name of the AD party (or feature) on your Feature Directory To place an AD call from 1 Press [ Feature ], then the entry number for the AD your Feature Directory entry you wish to call [ringback tone] lFor example, to call the number stored as AD entry F3, press [ Feature ], then [ 3 ] To program or reprogram a personal list item1 2 3 4 5 6On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to store as items on your personal list(s) (see example to the left) Note: Each phone number or feature code is stored as a separate item. Pick up handset [dial tone] Dial Program code Dial Personal List number (1, 2, or 3) Dial list item (1, 2, 3...) [dial tone] Dial outside number, extension, or feature code you want to store (up to 24 digits)[dial tone] [dial tone] 8
7 8Press [ # ][confirmation tone] then [dial tone] Note: Repeat Steps 5-7 if you want to program additional items on the same list. Hang up and begin again at Step 1 if you want to program items on another personal list. Hang up lRecord the personal list item on the Abbreviated Dialing list in the back of this booklet. To place a call from a list1 (personal, system, group, or enhanced) 2Dial appropriate List code:lList 1 lList 2[dial tone] lList 3 or Press [ Feature ], then the appropriate entry number (if you have a list code programmed as a Feature Directory entry) Dial desired list item (1, 2, 3...)[ringback tone] Note: Keep your own personal lists in the back of this booklet; system, group, and enhanced lists are available from your System Manager. Answering or Placing a Second Call4 To end first call and1 Ask first caller to hang up, then flash the switchhook answer second call lSecond call is connected Note: Depending on how your system is administered, the incoming call may be limited to priority calls. Check with your System Manager. To put first call on hold1 Press [ Feature ], then [ # ] and answer second calllFirst call is put on hold 2Flash the switchhook lSecond call is connected 9
To return to first call1Complete second call or put it on hold 2 Flash the switchhook lFirst call is reconnected Note: By repeatedly using hold, you can toggle back and forth between calls. To put first call on hold1 Press [ Feature ], then [ 9 ][dial tone] and place a second call lFirst call is put on hold Note: Pressing [ Feature ], and [ 9 ] instead of [ # ] gives you the dial tone needed to place the second call. 2 Dial second call To put second call on1Press [ Feature ], then [ # ] hold and return to firstlSecond call is put on hold call 2 Flash the switchhook lFirst call is reconnected Automatic Callback To automatically place 1 another call to an extension that was busy, did not answer, or2 returned a call waiting ringback tone Note: You can do this only if Automatic Callback is assigned to your Feature Directory. 3Press [ Feature ], then the Automatic Callback entry number (during call attempt) [confirmation tone] Hang up lYou will get a 3-burst priority ring when the extension you attempted to call becomes available Note: After you activate Automatic Callback, the system monitors the called extension. That extension becomes available after the called party completes a call. Lift handset when you hear priority ring lA call is automatically placed to the extension, which receives regular ringing Note: Automatic Callback is automatically canceled after 30 minutes or if the callback call is unanswered. 10
To cancel Automatic Callback1 Press [ Feature ], then the Automatic Callback entry number again[dial tone] Call Forwarding All Calls To temporarily redirect all1Press [ Feature ], then the Call Forward entry number calls to an extension or or Dial Call Forward code outside number of your [dial tone] choice 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager). 3 Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded. To cancel Call 1 Press [ Feature ], then the Call Forward Forwarding entry number again or Dial Call Forward Cancel code [confirmation tone] lYour calls will now ring at your own voice terminal Call Park To park a call at your1Press [ Feature ], then [ 9 ][dial tone] extension (for retrieval at 2 Press [ Feature ], then the Call Park entry numberany extension) or Dial Call Park code [confirmation tone] 3 Press [ Feature ], then [ 9 ] again lCall is parked at your extension 4 Hang up 11
To return to a call parked1 Press [ Feature ], then the Call Park entry number at your extension[confirmation tone] or Dial Answer Back code [dial tone] 2 Dial your own extension number [confirmation tone] lYou are reconnected to call To retrieve a call parked1 at another extension 2Dial Answer Back code [dial tone] Dial extension where call is parked [confirmation tone] lYou are connected to call Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. Call Pickup To answer a call placed to a member of your pickup group when your voice1 Press [ Feature ], then the Call Pickup entry number or Dial Call Pickup code terminal is idle lYou are connected to ringing call To pick up a call when you are already active on another call Note: Depending on how your system is administered, you may not be able to do this procedure on your voice terminal. See your System Manager for more details.1 Press [ Feature ], then [ # ] lPresent call is put on hold lCall activity light flutters 2Press [ Feature ], then the Call Pickup entry number or Dial Call Pickup code lYou are connected to ringing call Note: To return to held call after completing present call, flash the switchhook. 12
Conference4 To add another party to a1 call (for a total of up to 6 parties) 2 3Press [ Feature ], then [ 8 ][dial tone] lPresent call is put on hold Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, flash the switchhook to return to held call. Press [ Feature ], then [ 8 ] again lAll parties now connected lRepeat Steps 1-3 for additional conference connections To drop a party1 Ask party to hang up lYou remain connected to other parties Drop4 To drop last party from conference call1Press [ Feature ], then [ 0 ] lYou remain connected to other parties Note: Parties other than last one added must hang up to be released from conference call. Hold4 To put a call on hold while you answer another call or perform some other task1 Press [ Feature ], then [ # ] lCall activity light flutters; you may hang up if you wish To return to held call1 Flash the switchhook (or pick up handset if you hung up) 13
Last Number Dialed To automatically redial1 the last number you dialedPress [ Feature ], then the Last Dialed entry number or Dial Last Number Dialed code Note: The redialed number can be an outside number (up to 24 digits), an extension, or a trunk or feature code. Leave Word Calling To leave a message after1Press [ Feature ], then the Leave Word Calling dialing an extensionentry number[confirmation tone] (when your call is not Message light goes on at called voice terminal answered, you hear l coverage or busy tone, or you have been put on hold) Note: You can do this only if Leave Word Calling is assigned to your Feature Directory. To leave a message1 Press [ Feature ], then the Leave Word Calling without ringing anentry number extension or Dial Leave Word Calling code [dial tone] 2 Dial extension[confirmation tone] lMessage light goes on at called voice terminal To cancel a Leave Word1 Calling message Note: You cannot cancel a message left for an AUDIX subscriber. 2 Press [ Feature ], then the Leave Word Calling Cancel entry number or Dial Leave Word Calling Cancel code [dial tone] Dial extension[confirmation tone] 14
Message4 To retrieve a message1 See your System Manager for instructions regarding when your Message lightyour local message retrieval procedures is on Priority Calling To place a priority call1Press [ Feature ], then the Priority Calling (3-burst ring)entry number or Dial Priority Calling code [dial tone] 2Dial the extension To change a regular call1 Press [ Feature ], then the Priority Calling into a priority call (whenentry number you hear a busy or call Wait for called party to answer waiting ringback tone)2 Note: You can do this only if Priority Calling is lIf you still receive a busy tone or call waiting ringback tone, wait a few minutes and try again assigned to your Feature Directory. 15
Select Ring To select a personalized1Press [ Feature ], then [ * ] (leave handset on cradle) ring pattern lGreen light flutters intermittently lVoice terminal plays current ring pattern 2 Adjust the ringer volume with the sliding ringer control on back of voice terminal if desired 3Press [ * ] again to hear the next ring pattern Note: There are 8 different patterns; cycle repeats after the last pattern. 4Press [ Feature ] when you hear the desired ring pattern lYour new ring is set; selection process ends Note: If you receive a call, go off-hook, or lose power during selection, the process is interrupted and you must start again. Send All Calls To send all calls (except1Press [ Feature ], then the Send All Calls entry number priority calls) immediately [dial tone] to coverage or Dial Send All Calls code [confirmation tone] Note: When a call comes to your extension, call activity light will flutter and you may hear a ring-ping tone indicating that the call has been sent to coverage. To cancel Send All Calls1 Press [ Feature ], then the Send All Calls entry number again[dial tone] or Dial Send All Calls Cancel code [confirmation tone] 16
Transfer4 To send present call to1 another extension or outside number 2 3 4 Press [ Feature ], then [ 9 ][dial tone] lPresent call placed on hold Dial number that call is to be transferred to [ringback tone] lRemain on line and announce call; if number dialed is busy or unanswered, return to held call by flashing the switchhook Press [ Feature ], then [ 9 ] again lCall sent to dialed extension or number Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number. Hang up Voice Message Retrieval To retrieve your voice1 Dial the Voice Message Retrieval code messages when your[dial tone] Message light is on2Press [ # ][dial prompting] Note: If calling from someone else’s extension, do not press [ # ]; instead, dial your own extension number and your security code, if required. 3 Move through the messages with these dial pad buttons: (Press [ # ] to retrieve first message) [ # ] NEXT (read next message) [ 3 ] DELETE (erase from storage) [ 4 ] HELP (request assistance) [ 5 ] REPEAT (read message again) [ 8 ] CALL (call back named extension) Note: Whenever you call back an extension with [ 8 ], be sure to also delete the message by pressing [ 3 ] before you place the call; otherwise, the message will remain in storage. 4 Hang up to end Voice Message Retrieval 17