ATT Dect 6.0 User Manual
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44 Operation Options while on calls Switching between PHONE mode and PC mode You can switch back and forth between PHONE mode and PC mode while on a call by pressing the corresponding mode button on the headset base. Once selected, the PHONE mode light or the PC mode light flashes twice every three seconds to indicate that line is on hold. When you have two registered headsets in use at the same time, you can still change the mode by pressing the corresponding mode button on the headset base. While on a call: Press the PHONE button on the headset base when in PC mode. The PC call is put on hold. Press the PC button on the headset base when in PHONE mode. The PHONE call is put on hold. Press on the headset to end the call you are on and press again to connect to the call on hold. NOTE: There is a ring back tone on the headset for one minute when a PHONE call is put on hold for 14 minutes. At 15 minutes on hold, the call will be automatically disconnected. • •
45 Appendix Adding and registering headsets Registration options The TL7912 headset comes pre-registered to the headset base. There are two registration options, as described below. Option 1: If you have previously deregistered your TL7912 headset from the headset base and want to register it back to the same base or another TL7912 headset base, see page 46. Option 2: You can deregister your TL7912 headset (see page 49) and then register it to an AT&T DECT 6.0 cordless telephone (see pages 47-48). You can register a maximum of two headsets (TL7912) to a cordless telephone. The telephone base recognizes and counts a headset the same as a handset. When you register the headset to an AT&T DECT 6.0 cordless telephone, the headset base acts only as a charger for the headset. The CORDED HANDSET CONNECTED switch, VOLUME and mode controls on the headset base become inactive. You can place the headset base anywhere you have an available power outlet. Do not plug in the telephone line cord; you only need to plug the headset base into a power outlet. Refer to your telephone user’s manual for the maximum number of handsets/headsets that you can register to the telephone base. If you have the maximum number of handsets/headsets registered, you need to follow the deregistration information in your user’s manual. Visit www.telephones.att.com/headsets for a complete list of AT&T phones that have been tested and found to be compatible with the TL7912. You can only register the headset to one product at a time, so the headset must be deregistered before it can be registered to a headset base or a cordless telephone (see page 49).
46 Appendix Adding and registering headsets Register a headset to your TL7912 headset base Make sure the battery is properly installed in the headset (see page 12). The light flashes slowly in red and blue to indicate the headset is not registered. Place the headset in the headset base and allow it to charge for at least one hour before beginning registration. Remove the headset from the headset base. Press and hold the PAIR button (about four seconds) until the MUTE light on the headset base turns on and then release the button. Return the headset to the headset base for registration. The light flashes quickly in red and blue. It takes about 60 seconds to complete the registration process. The light turns red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. If the registration fails, you hear the voice prompt "Not registered" when you press the button on the headset, and the light on the headset flashes slowly in red and blue. To reset the headset, remove it from the headset base and try the registration process again. NOTE: You cannot register a headset if another system headset is in use. 1. 2. 3. 4. 5.
47 Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base You must deregister the headset from the headset base first (see page 49). Make sure the battery is properly installed in the headset (see page 12). The light on the headset flashes slowly in red and blue to indicate the headset is not registered. Place the headset in the headset base and allow it to charge for at least one hour before beginning registration. Remove the headset from the headset base. On the telephone base of the cordless phone, press and hold /HANDSET LOCATOR or FIND HS until the red IN USE light turns on (about four seconds) and then release the button. If your telephone base has no /HANDSET LOCATOR or FIND HS button: Press and hold the HOLD button until the screen displays Registering... Please wait, then release the button. -OR- Press and hold the LOCATOR button until the screen displays Registering handset..., then release the button. Place the headset back to its base. The light flashes quickly in red and blue. 1. 2. 3. 4. 5. 6.
48 Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base (cont.) It takes about 60 seconds to complete the registration process. The light turns red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. To verify the registration, press the button on the headset and check for a dial tone. If the registration fails, you hear the voice prompt "Not registered" and the light on the headset flashes slowly in red and blue. To reset the headset, remove it from the headset base and try the registration process again. NOTES: If the registration fails, the light on the headset flashes slowly in red and blue. Reset the headset and try again. Remove the headset from the headset base and press , then place the headset back into the headset base. Try the registration process again. For users of Synapse®, SynJ®, MS2085 Console, or MS2015 Deskset, refer to the user’s manual of your respective model for registration instructions. • • Synapse® and SynJ® are registered trademarks of Advanced American Telephones.
49 Appendix Deregistering headsets You may need to deregister your headsets if: You wish to register your headset to an AT&T DECT 6.0 cordless telephone or a different headset base. -OR- You have two registered headsets and need to replace one of them. You must first deregister both headsets, and then register each headset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all headsets from your TL7912 headset base Press and hold the PAIR button on the headset base (at least 10 seconds) until the MUTE light on the headset base turns on and starts to flash, then release the PAIR button. Immediately press and release the PAIR button again. You must press the PAIR button while the MUTE light is still flashing. (The light flashes for about seven seconds. If the light stops flashing, start again with Step 1.) It takes about 10 seconds to complete the deregistration process. The light flashes slowly in red and blue when the deregistration process is successful. 3. To register the headset(s) to the headset base again, follow the registration instructions on page 46. NOTES: You cannot deregister the headset(s) if any system headset is in use. Even if the battery is depleted, you can still deregister the headset by following the steps mentioned above. To deregister all headsets from an AT&T DECT cordless telephone base, see the user’s manual of your cordless telephone system, or visit our website at www.telephones.att.com/manuals. 1. 2. • • •
50 Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268. My headset doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery is securely installed in the cordless headset. • Make sure the telephone line cord is securely and firmly plugged into the headset base and the telephone wall jack. • Charge the battery in the cordless headset for at least three hours. For optimum daily performance, return the cordless headset to its base when not in use. • Reset the headset. Power off the headset and then power it on (page 38). Allow up to one minute for the cordless headset and headset base to reset. • Reset the headset base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless headset and headset base to reset. Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless headset. Try installing your headset base as far away as possible from these types of electronic devices. • You may need to purchase a new battery. Refer to the Battery installation section on page 12 of this user’s manual. The other party cannot hear my voice during a call. Adjust the speaking volume during a call (page 42). • •
51 Appendix There is no dial tone. • Try all the suggestions mentioned above. • Move the cordless headset closer to the headset base. You might have moved out of range. Make sure that the CORDED HANDSET CONNECTED switch is set properly (page 16, 18 or 21). • Your telephone line cord may be defective. Install a new telephone line cord. Another phone on the same phone line may be in use. • If the previous suggestions do not work, disconnect the headset base from the telephone jack and connect another phone to that jack. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your telephone service provider. The battery does not charge. • Make sure that the battery is securely installed in the cordless headset. • If the cordless headset is in its headset base but the light on the headset does not turn on, refer to The light on the headset is off while charging in this Troubleshooting guide. • Charge the battery in the cordless headset for at least three hours. For optimum daily performance, return the cordless headset to the headset base when not in use. • You may need a new battery. Refer to the Battery installation section on page 12. • Your headset might be defective. Refer to the Limited warranty section on pages 73-75 for further instructions. • • Troubleshooting
52 Appendix I cannot dial out. • Try all the suggestions mentioned above. • You must use a telephone on the same line to dial out. Once you have dialed the number, you can press to join the call (page 39). • If other phones in your home or office are having the same problem, the problem is in your wiring or local service. Contact your telephone service provider (charges may apply). My cordless headset isn’t performing normally. • Make sure the power cord is securely plugged into the headset base. Plug the unit into a different, working electrical outlet not controlled by a wall switch. • Move the cordless headset closer to the headset base. You might have moved out of range. • Reset the headset. Power off the headset and then power it on (page 38). Allow up to one minute for the cordless headset and headset base to reset. • Reset the headset base. Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless headset and headset base to reset. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless headset. Try installing your headset as far away as possible from these types of electronic devices. Troubleshooting
53 Appendix I get noise, static, or a weak signal even when I’m near the headset base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. • You may be able to improve the performance of your cordless headset by installing the headset base at least one foot from any cordless telephone system. If separating them by one foot does not help, try moving the headset farther away. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless headset. Try installing your headset as far away as possible from these types of electronic devices. • Do not install this headset near a microwave oven or in the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If your headset is located near a modem, move your headset and modem further apart from each other. • Relocate your headset base to a higher location. You may experience better reception by elevating the headset base. • If other phones in your home or office are having the same problem, the problem is in your wiring or local service. Contact your telephone service provider (charges may apply). Troubleshooting