Apple power mac g4 fw 800 User Manual

Power Mac G4 (Mirror/FW800) Troubleshooting - 27
 Symptom Charts open the tray.
• Choose a different operating system in the startup manager, and eject th\
e CD  using the steps above.
• Insert a paper clip into the manual eject hole, which is located on the \
bottom right  or left side of the drive (depending on the model), under the bezel. A\
 paper clip 
inserted into this hole unlatches the drive. Next, bend the paper clip i\
nto a hook 
and put it under the drives tray. You should be able to pull...

28 - Power Mac G4 (Mirror/FW800) Troubleshooting
 Symptom Charts
Optical drive icon does not appear on the desktop
1. Check to see if the optical drive is listed in Apple System Profiler. If it is, go to step 2. If 
it is not, go to step 7.
2. Try using a known-good disc.
3. If there is a disc stuck in the tray, refer to the symptom Unable to eject disc. 
4. Turn off all third-party extensions.
5. Verify the  firmware is the most recent version for that drive. Check Software 
Downloads for any current...

Power Mac G4 (Mirror/FW800) Troubleshooting - 29
 Symptom Charts 4. Relaunch Finder.
5. Start up from the system installation CD or system restore CD that came with\
 the 
computer. If the keyboard operates, reinstall system software.
6. Replace the keyboard.
7. Replace the logic board. 
USB printer does not operate
1. Verify that connections to the printer and computer are secure.
2. Switch the printer to a different USB port. If the printer operates correctly, the  first port 
was bad. Replace the...

30 - Power Mac G4 (Mirror/FW800) Troubleshooting
 Symptom Charts
FireWire Devices
No external FireWire device icon appears on the desktop
1. Verify that the FireWire device is turned on and the FireWire cable is securely 
connected to the device and the computer.
2. If the device requires external power, make sure it is plugged in.
3. Check that the FireWire device is listed in Apple System Pro filer. If it is, go to step 4. If 
it is not, go to step 5.
4. Check the FireWire device documentation to see...

Power Mac G4 (Mirror/FW800) Troubleshooting - 31
 Symptom Charts
Modem
The internal modem is not recognized
1. Make sure the correct CCL and extension  files are installed.
2. Reseat the modem and modem cable.
3. Reinstall the CCL and modem extension. If the problem persists, reinstall the system  software.
4. Clear parameter RAM. Hold down Command-Option-P-R during startup until you hear  a second startup chime.
5. Replace the modem.
System reports a No Dial Tone error message
1. Verify the modem phone...

32 - Power Mac G4 (Mirror/FW800) Troubleshooting
 Symptom Charts
Modem is having trouble connecting to online site
1. International only: Use the Modem Country Selector utility to make sure the modem is 
set to the correct country.
2. The phone line may have too much noise. If the user has a second line, try that one.  The user should contact the local phone company and request the line be checked.
3. Check to make sure the TCP/IP system preference or control panel is correctly  configured for the users...

Power Mac G4 (Mirror/FW800) Troubleshooting - 33
 Symptom Charts
Modem disconnects after a period of time
A timed disconnect setting is causing the modem to disconnect. Some internet service 
providers or software packages have a feature that will disconnect the user after a set 
period of time. Either increase this time setting or disable the feature if possible. Contact 
the internet service provider or network administrator for more information.
User does not receive a required callback from a...

© 2003 Apple Computer, Inc. All rights reserved. Service Source
Views
Power Mac G4 (Mirrored Drive Doors)
Power Mac G4 (FW 800) 

Power Mac G4 (Mirror/FW 800) Views - 1
 Exploded View: Covers 

2 - Power Mac G4 (Mirror/FW 800) ViewsExploded View: Power Mac G4 (Mirrored Drive Doors)