Apple macbook pro 17 inch mid 2009 User Manual
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MacBook Pro (17-inch, Early 2009) General Troubleshooting — Troubleshooting Theory 21 2010-06-11 Troubleshooting Theory For general information on troubleshooting theory, go to GSX and find the Service Training course menu link. From there you can access the Troubleshooting Theory self-paced course. Hardware vs. Software For information on how to isolate a hardware issue from a software issue, refer to: http://support.apple.com/kb/TS1388?viewlocale=en_US TS1394—Mac OS X: Troubleshooting installation and software updates HT2956—Troubleshooting Mac OS X installation from CD or DVD For information on how to troubleshoot a software issue, refer to: HT1199—Mac OS X: How to troubleshoot a software issue Clamshell Service Diagnostic Read Me Isolating video and wireless issues in portable computers can be time consuming and confusing. The Clamshell Service Diagnostic (CSD) is a new diagnostic tool that checks Apple’s latest portable computers for the presence of AirPort, Bluetooth, LCD and Ambient Light Sensor (ALS) to assist you in quickly making a failure determination. Troubleshooting benefits of using CSD include: • Quick way (less than 1 minute) to determine whether clamshell-related modules (AirPort, Bluetooth, LCD and ALS) are electrically connected without taking apart the system. • Results of CSD can help pinpoint if any clamshell cables may need to be reseated to logic board. • Diagnostic results can help isolate a video or wireless issue to either the clamshell or the logic board, to avoid unnecessary replacements of these components. CSD checks for the presence of the computer’s: • AirPort • Bluetooth • LCD • ALS CSD does not check for the presence of the computer’s: • iSight camera • externally connected hardware components (such as USB or FireWire devices) CSD does not check for issues with the OS X or other software-related problems such as application or extension conflicts.
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Functional Overview 22 2010-06-11
Functional Overview
Refer to this diagram for symptoms related to MacBook Pro (17-inch, Early 2009) logic board
connectors.
Fa n :
• in te rm it te n t
s h utd ow n
• f r e eze s
• n ois y f a n
R ig ht s p eake r/s u b w oofe r:
• n o s o u n d f r o m r ig ht
s p eake r o r s u b w oofe r
• d is to rte d s o u n d f r o m r ig ht
o r c e n te rC am era ( in clu d es A ir P o rt,
B lu eto oth , w eb ca m a n d
a m bie n t l ig ht s e n so r):
A ny o f t h ese c o m mun ic a tio n s
f a ilin g —
• n o k e yb oard b ack lig ht
• n o s ta rtu p ( if A ir p ort c a b le is
s h orte d )
LC D , b ack lig ht:
• n o v id eo o n in te rn al
L C D
• n o b ack lig ht
B atte ry ( u n d er
l o g ic b oard ):
• n ot r u n nin g w hen
b atte ry o n ly
• n o p ow er o n
B atte ry i n d ic a to r L E D s,
b atte ry b utto n :
• n o b atte ry e rro r
• n o b atte ry le ve l w hile
c h arg in g
• n o b atte ry le ve l s h ow n w hen
b utto n p re sse d
K eyb oard b ack lig ht:
• n o k e yb oard b ack lig ht
K eyb oard ,
p ow er o n
b utto n :
• n o p ow er
• n on -
r e sp on siv e
k e ys
T ra ck p ad , t ra ck p ad
b utto n t h erm al
s e n so r:
• n o c u rs o r
m ove m en t
• n o c lic k a ctio n
• r u n s s lo w ( n o s e n so r
i n p ut)
S le ep L E D , I n fr a re d ( IR )s e n so r,
m ag netic s le ep s e n so r:
• n o s le ep L E D s ta tu s,
• n o in fr a re d r e ce p tio n ,
• n o s le ep w hen d is p la y c lo se d
• n o v id eo o n in te rn al d is p la y
( s e n so r s tu ck )
• n o p ow er o n ( s h ortin g S M C)
H ard d riv e :
• n o h ard
d riv e v is ib le
• n o s ta rtu p
f r o m h ard
d riv e
O ptic a l d riv e :
• n o o p tic a l d riv e v is ib le
• n o s ta rtu p f r o m o p tic a l d riv e
M ag Safe c o n necto r
( u n d er l o g ic b oard ):
• n o p ow er o n
• n o b atte ry c h arg e
M em ory :
• n o s ta rtu p, p oin te r
u n re sp on siv e , k e rn el p an ic
• v id eo a rtif a cts w hen 9 400
G PU is u se d ( s h are d R A M )
Con necto rs l o ca te d o n
t h e o p p osit e s id e o f t h e
l o gic b oard :
H eats in k t h erm al
s e n so r:
• n o s ta rtu p
•
s y ste m s h utd ow n
• s y ste m f r e eze s
L e ft s p eake r
• n o s o u n d f r o m le ft
• d is to rte d s o u n d o n
le ft
M ic ro p hon e
• n o in te g ra te d s o u n d
in p ut
Exp re ss
c a rd :
• n o c a rd
s e en ( U SB o r
P C I e xp re ss
b use s)
F a n :
• in te rm it te n t
s h utd ow n
• f r e eze s
• n ois y f a n
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Block Diagram: MacBook Pro (17-inch, Early 2009) 23 2010-06-11 Block Diagram: MacBook Pro (17-inch, Early 2009) Refer to this diagram to see how modules are interrelated. Flash Cache 2/4GB FSB 1066 MHz DDR3-1066 DDR3-1066 USB USB Ethernet Ph y 10M/100M/1000M Realtek R TL8211CL LPC USB 2.0 High-Definition A udio USB 2.0(full speed) Internal mic µDVI-I/SLDispla y Port (mini DP) 1920x1200 LCD Displa y SATAHar d Drive Optical DriveSATA Airpor t 802.11a,b,g,n X9 modulePCIE x1USB 2.0 Bluetooth 2.0 T w o Antennas One Antenna Headphone & S/PDIF OUT RJ45 = Connector CPU , Pro ximity , Right Fin-stac k Thermal Sensor EMC1403 Deb ug P or t USB 2.0(full speed)USB PSOC CY8C24794K eyboar d Trac kpad SMC Renesas H8S/2117 DDR3 SDRAM up to 4GB DDR3 SDRAMup to 4GB SM Bus 0 SM Bus 0 (Both soc kets will be filled, base config is tw o 2GB SO-DIMMs) CPU P enr yn 2.66/2.93 GHzIMVP 6+ V oltage Reg. Intersil ISL9504B SODIMM 0SO-DIMM 0 SODIMM 1SO-DIMM 1 Azalia A udio RealT ek ALC885Q Pwr (V ,I) Sensor s ADC 2.5" SA TA LidSystem/sleep LED RGMII Camera VGA IR USB 2.0USB 2.0(lo w speed) Mono Amp LM48310 Headphone & S/PDIF IN Mono AmpLM48310Mono AmpLM48310 LVDS Batt Charger Pro ximity Thermal Sensor HP A00330AISM Bus Integrated Nor th& South Bridg e MCP79 nVidia Displa y Port Trac kpad, ALS SM BusSM Bus Vref D ACs & Mar gin Contr ol SMS Fan SM Bus 1Apple Stereo Headset Inter nal Displa y SPIBoot R OM, 32Mb Macronix MX25L3205DM2I-12G Bac klight LED Dr iver , APP001A PWM Graphics Mux GPU nVidia G96M LPC PCIE x16 Displa y Port LVDS LVDS GDDR3 VRAM 512 MB Express Car d Slot Firewire 400/800 LSI FW643 (Flash cache/Venice card is not used)Fire wire PCIE x1 PCIE x1 PCIE x1 GPU , Proximity , Left Heat pipe Thermal Sensor EMC1403 Batt. SM Bus Batter y95WHr Li-P oly Battery ChargerMCP, Pro ximity , Right Heat pipe Thermal Sensor EMC1403 SM Bus Displa y Port Mux USB 2.0 BIL (LED)BIL USBUSB 2.0
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Block Diagram: MacBook Pro (17-inch, Mid 2009) 24 2010-06-11 Block Diagram: MacBook Pro (17-inch, Mid 2009) Refer to this diagram to see how modules are interrelated. Flash Cache 2/4GB FSB 1066 MHz DDR3-1066 DDR3-1066 USB USB Ethernet Ph y 10M/100M/1000M Realtek R TL8211CL LPC USB 2.0 High-Definition A udio USB 2.0(full speed) Internal mic µDVI-I/SLDispla y Port (mini DP) 1920x1200 LCD Displa y SATAHar d Drive Optical DriveSATA Airpor t 802.11a,b,g,n X9 modulePCIE x1USB 2.0 Bluetooth 2.0 T w o Antennas One Antenna Headphone & S/PDIF OUT RJ45 = Connector CPU , Pro ximity , Right Fin-stac k Thermal Sensor EMC1403 Deb ug P or t USB 2.0(full speed)USB PSOC CY8C24794K eyboar d Trac kpad SMC Renesas H8S/2117 DDR3 SDRAM up to 4GB DDR3 SDRAMup to 4GB SM Bus 0 SM Bus 0 (Both soc kets will be filled, base config is tw o 2GB SO-DIMMs) CPU P enr yn 2.8/3.06 GHzIMVP 6+ V oltage Reg. Intersil ISL9504B SODIMM 0SO-DIMM 0 SODIMM 1SO-DIMM 1 Azalia A udio RealT ek ALC885Q Pwr (V ,I) Sensor s ADC 2.5" SA TALidSystem/sleep LED RGMII Camera VGA IR USB 2.0USB 2.0(lo w speed) Mono Amp LM48310 Headphone & S/PDIF IN Mono AmpLM48310Mono AmpLM48310 LVDS Batt Charger Pro ximity Thermal Sensor HP A00330AISM Bus Integrated Nor th& South Bridg e MCP79 nVidia Displa y Port Trac kpad, ALS SM BusSM Bus Vref D ACs & Mar gin Contr ol SMS Fan SM Bus 1Apple Stereo Headset Inter nal Displa y SPIBoot R OM, 32Mb Macronix MX25L3205DM2I-12G Bac klight LED Dr iver , APP001A PWM Graphics Mux GPU nVidia G96M LPC PCIE x16 Displa y PortLVDS LVDS GDDR3 VRAM 512 MB Express Car d Slot Firewire 400/800 LSI FW643 (Flash cache/Venice card is not used)Fire wire PCIE x1 PCIE x1 PCIE x1 GPU , Proximity , Left Heat pipe Thermal Sensor EMC1403 Batt. SM BusBatter y95WHr Li-P oly Battery ChargerMCP, Pro ximity , Right Heat pipe Thermal Sensor EMC1403 SM Bus Displa y Port Mux USB 2.0 BIL (LED)BIL USBUSB 2.0
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Liquid Submersion Indicators 25 2010-06-11 Liquid Submersion Indicators To help discover accidental damage to the computer, the top case includes spill sensors called liquid submersion indicators (LSI). The sensors are visible when the bottom case and most of the modules have been removed. Normally represented by small white dots, the LSIs turn red (indicated by the small, areas circled below) when they have come in contact with liquid, such as an accidental spill. For more information, refer to the Knowledge Base article HT3425: http://support.apple.com/ kb/HT3425?viewlocale=en_US.” Common Reset Procedures When a reset procedure is required for troubleshooting, follow the applicable steps: Resetting the System Management Controller (SMC) The System Management Controller is an integrated circuit (computer chip) that is on the logic board. As the name implies, it is responsible for power management of the computer. It controls backlighting, hard drive spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping. Over time, the settings in the System Management Controller may become unusable, which
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Common Reset Procedures 26 2010-06-11 can result in operational anomalies with the computer. Examples include not turning on, not waking from sleep, not charging the battery, or not recognizing the AC Adapter, among others. Don’t reset the SMC if the computer is unresponsive. An SMC reset should only be a last resort in cases where a hardware failure of the power management system is suspected. Performing an SMC reset returns the hardware, including NVRAM (Non-Volatile Random Access Memory), to default settings and forces the computer to shut down. For most situations, a restart is sufficient. If the computer has stopped responding, try each one of these steps, one by one. Test in between steps to see if it has worked. If one step works, don’t worry about the next, as you’re up and running! Only go on to reset the SMC if you’ve tried all of the steps listed here and the computer still isn’t working. 1. Force Quit (Option-Command-Escape). 2. Restart (Control-Command-Power). 3. Force Shut Down (press the power button for 10 seconds). Reset the SMC as follows only if the above steps did not resolve the situation. To reset power management via the SMC chip: 1. If the computer is on, turn it off by choosing Shutdown from the Apple () menu. 2. Connect the power adapter to the computer and to a working power source. 3. Important: Use the keys on the left side of the keyboard. On the built-in keyboard, press Shift-Control-Option along with the power button once. Note: When the LED on the MagSafe connector is orange, resetting the SMC will change it to green for a few seconds, indicating that SMC was correctly reset. 4. Wait 5 seconds and press the power button to restart the computer. Note: If bottom case is removed, you may alternately reset the SMC by disconnecting the power adapter and the main battery, and holding the power button down for five seconds. For more information: http://www.apple.com/support HT1411—Apple Portables: Resetting the System Management Controller (SMC)
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Common Reset Procedures 27 2010-06-11 Resetting the Parameter RAM (PRAM) To reset PRAM, 1. If the computer is on, turn it off. 2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in Step 4. Note: If the keyboard does not have an Option key, use the Alt key instead. 3. Turn on the computer. 4. Press and hold the Command-Option-P-R keys. Important: You must press this key combination before the gray screen appears. 5. Hold the keys down until the computer restarts and you hear the startup sound for the second time. 6. Release the keys. For more information: http://www.apple.com/support HT1379—Apple Portables: Resetting the PRAM Starting Up in Safe Mode A Safe Boot is a special way to start Mac OS X when troubleshooting. To start up into Safe Mode (Safe Boot), 1. Make sure the computer is shut down. 2. Press the power button. 3. Immediately after you hear the startup tone, press and hold the Shift key. Note: The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the screen with the gray Apple and progress indicator (looks like a spinning gear). During startup, ”Safe Boot” appears on the Mac OS X startup screen. To leave Safe Mode, restart the computer normally, without holding down any keys during startup. For more information: http://www.apple.com/support HT1564—What is Safe Boot, Safe Mode? TS1884—Safe Boot take longer than normal startup
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Display Issue: Pixel Anomalies 28 2010-06-11 Display Issue: Pixel Anomalies When displaying a single color over the screen area, the LCD panel might show one or more pixels that are not properly lit. To determine if the display has an acceptable number of pixel anomalies, follow the steps below: 1. Set the display image to one of the following colors: all-white, all-red, all-green, all-blue, or all-black display. Knowledge Base article 112125: Service Diagnostics Matrix has the LCD Tester Diagnostic Utility that will generate these patterns on the screen. 2. Using a jeweler’s loupe, pocket microscope, or other magnifying device, identify and count each pixel anomaly: Bright subpixel anomaly = subpixel that is always on Dark subpixel anomaly = subpixel that is always off 3. The number of acceptable pixel anomalies for this computer is: BrightUp to 4 DarkUp to 6 CombinationUp to 8 4. If the number of subpixel anomalies exceeds the acceptable number shown above, replace the LCD panel display assembly. Numbers outside the acceptable range would be Bright5 or more Dark7 or more Combination9 or more 5. If the number of subpixel anomalies is acceptable, explain to the customer that the pixel anomalies are within specifications, and no repair is necessary. Important: Do not release the specifications to customers. Instead, inform them that a certain number of subpixel anomalies are considered acceptable, and these factors apply to all manufacturers using LCD technology—not just Apple products. When speaking with customers, please use the following explanation: Active-matrix LCD technology uses rows and columns of addressable locations (pixels) that render text and images on screen. Each pixel location has three separate subpixels (red, green, and blue) that allow the image to be rendered in full color. Each subpixel has a corresponding transistor responsible for turning the subpixel on or off. There are typically millions of these subpixels on an LCD display. For example, the LCD panel used in the Apple Cinema HD display is made up of 2.3 million pixels and 6.9 million red, green, and blue subpixels. Occasionally, a transistor does not work perfectly, which may result in the affected subpixel being turned on (bright) or turned off (dark). With the millions of subpixels on a display, it is quite possible to have a low number of faulty transistors on an LCD. Therefore, a certain number of subpixel anomalies are considered acceptable. Rejecting all but perfect LCD panels would significantly increase the retail price for products using LCD displays. These factors apply to all manufacturers using LCD technology—not just Apple products.
MacBook Pro (17-inch, Early 2009) General Troubleshooting — Display Hinge Behavior 29 2010-06-11 Display Hinge Behavior The MacBook Pro models have a unique counterbalanced clutch system. The design provides a smooth, fluid feel when opening, closing, or positioning the display. The counterbalanced clutch system was designed so that when the display is vertical with respect to the ground, it will remain in place regardless of the angle of the base. Moving the display past vertical allows the hinges to release and the display to close. This is normal behavior and no repair is necessary. Refer to http://support.apple.com/kb/HT3304 for more information and to watch a video of this hinge behavior.
MacBook Pro (17-inch, Early 2009) Symptom Charts 30 2010-06-11 Symptom Charts Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. Note: A compilation of Quick Check tables is available at http://service.info.apple. com/QRS/en/quickreference.pdf. Note: There is no silkscreen text on final production logic boards. The photos shown with test points are from pre-production units and are solely for reference. Startup and Power Issues No Power Unlikely cause: display assembly, speakers, optical drive, hard drive Quick Check SymptomQuick Check No Power / Dead Unit • No power • No image • No startup chime • No fan or hard drive spin • No reset sound from optical drive • No sleep LED activity • No light if Caps Lock pressed • Non-operational 1. Verify AC power presence with MagSafe LED indicating on or charge state. 2. Verify battery status as being partly charged, charging with AC power. 3. Reset SMC. 4. Refer to Deep Dive table for battery diagnostic testing.