Apple macbook pro 17 inch mid 2009 User Manual
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MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 101 2010-06-11 6. Does a known-good trackpad work? YesReplace trackpad according to symptom found. - No mouse/trackpad response - Trackpad cursor not tracking properly - Trackpad button issues. K02 K12 K13 NoReplace logic board.M16 Apple Remote Inoperable Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Apple Remote Inoperable • Remote is not recognized. 1. The computer is on and awake. 2. Check with known-good remote on user’s computer and the user’s remote on known-good computer 3. Remote is used within 30 feet of the computer and unobstructed line-of-sight to the IR window. 4. Clean the IR window. 5. Open System Preferences: Security pane. Verify that “Disable remote control infrared receiver” is not checked. 6. In Security pane, if “Unpair” button is active, press it and pair the Apple Remote. See “Pairing your Apple Remote with your computer” (Knowledge Base HT1619).
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 102 2010-06-11 Deep Dive CheckResultActionCode 1. Open Photo Booth or iChat’s Video Preview window. Point Apple Remote at built-in iSight camera, press any button on remote, and verify that (as seen through the camera) a faint blinking light is on the remote. YesApple Remote works. Go to step 2. NoReplace the remote’s battery. Go to step 2. 2. Verify that you can pair the Apple Remote with a known- good system? YesGo to step 3. NoReplace the Apple Remote. Go to step 3. X04 3. Verify that Apple Remote now works. YesIssue resolved. NoCheck and reseat IR/sleep LED board cable connection at logic board. Go to step 4. 4. Does the Apple Remote now work? YesIssue resolved. NoReplace the hard drive front bracket (includes IR/sleep cable). Go to step 5. 5. Does the Apple Remote now work? YesIssue resolved.K99 NoReplace logic board.M15 Built-in Speaker Has No Audio Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Speaker Has No Audio Can’t hear any audio from within the machine. 1. Make sure all software updates have been applied. 2. Check in System Preferences: Sound: Output that sound output is set to “Internal Speakers”. 3. Use the F12 volume key to set the sound to maximum. 4. Reset PRAM.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 103 2010-06-11 Deep Dive CheckResultActionCode 1. Check System Preferences: Sound: Output and verify that no external speakers, “Digital Out,” or headphones are being reported connected when there is none present. YesAudio-out port is not damaged. Go to step 3. NoGo to step 2 2. With known-good headphone or speakers, plug in the audio output jack for several cycles. Verify that you get audio through external headphones/ speakers when connected. YesGo to step 4 NoReseat the speaker connectors to logic board. Go to step 3. 3. Verify that you now get audio through internal speakers . YesIssue resolved. NoReplace logic board.M09 4. Disconnect known-good headphones or speakers. Verify that you now get audio through internal speakers. YesIssue resolved. NoReplace affected speaker(s).X08 Distorted Sound from Internal Speaker Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Distorted Sound from Internal Speaker • Distorted audio 1. Reset PRAM. 2. Adjust sound output and level in System Preferences: Sound: Output, and use the Balance to locate a left, right, or woofer speaker distortion source. 3. Compare the same sound and same settings against another unit to make sure the sound is actually distorting.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 104 2010-06-11 Deep Dive CheckResultActionCode 1. Comparing internal speakers with headphones, is the distortion on both headphones and speakers? YesAudio source or gain issue. Reset PRAM, adjust sound level in System Preferences: Sound: Output, and retest with known-good audio source and external speakers. Go to step 5. NoInternal speaker issue. Go to step 2. 2. Use the Sound Output system preference to test the left and right speakers. If lower bass notes are distorted, right speaker/subwoofer may be defective. Are all speakers free of distortion, sounding clear and loud?. YesIssue resolved. NoAdjust volume to test full range of volume settings. Go to step 3. 3. Is affected speaker cable properly inserted and free from damage? YesGo to step 4. NoReseat speaker cable or replace damaged speaker. Go to step 5. X09 4. Is affected speaker membrane free from dust or debris, and speaker membrane is not deformed/damaged? YesGo to step 5. NoClean any dust or debris. Go to step 5. If membrane is damaged, replace the bad speaker(s). X09 5. Verify that speaker enclosure is not damaged, correctly installed in system, and does not create unneeded vibration when sound is played. YesSpeaker housing and installation is good. Go to step 6. NoProperly install or replace affected speaker. Go to step 6. 6. Verify that internal speakers no longer produce distorted sound. YesIssue resolved.X09 NoReplace logic board.M09
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 105 2010-06-11 Express Card Will Not Insert Into Slot Unlikely cause: LCD, MLB, hard drive Quick Check SymptomQuick Check ExpressCard will not insert into ExpressCard Slot ExpressCard does not fully seat into the slot Slot door does not open completely 1. The card must be a 34mm wide card with the top side oriented up and not be warped or damaged. 2. Clear any obstruction in the slot. Deep Dive CheckResultActionCode 1. Is the slot cover opening properly? Yes.Go to step 3 NoRe-seat the ExpressCard Cage and inspect the slot cover. Go to step 2. 2. Does the slot cover open properly after the adjustments? YesIssue resolved. NoReplace top case.X13 3. Can the ExpressCard slide completely into the slot? YesIssue resolved. NoRe-seat the ExpressCard Cage with the card already installed in the card cage.. Go to step 4. 4. Ejecting the ExpressCard and re-inserting it, does it completely slide into the slot? YesIssue resolved. X13 NoReplace the ExpressCard Cage. M17
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 106 2010-06-11 Express Card Not Recognized By System Unlikely cause: LCD, MLB, HDD/ODD Quick Check SymptomQuick Check ExpressCard is not recognized by the system. Card does not show up on the desktop or in System Profiler 1. Check correct drivers are installed for the ExpressCard. 2. Verify with known good USB and PCI Express based ExpressCards that the slot is good. Deep Dive CheckResultActionCSC 1. Does the ExpressCard cable connection to the main logic board look secure? YesGo to step 3 NoRe-seat the ExpressCard Cage cable connection. Go to step 2. 2. Is the card recognized?YesBad connection. Issue resolved. X04 NoGo to step 3 3. Does the ExpressCard cage look damaged (connector or cage? YesReplace the ExpressCard cage. Go to step 5 NoRemove the ExpressCard cage, install an ExpressCard (one fits completely inside), then re-installed the card cage. Go to step 4. 4. Is the card recognized?YesCard cage mounting issue. Issue resolved. X99 NoReplace the ExpressCard cage. Go to step 5 X13 5. Is the card recognized?YesBad ExpressCard cage. Issue resolved. X13 NoReplace the logic board.M17
MacBook Pro (17-inch, Early 2009) Symptom Charts — Input/Output Devices 107 2010-06-11 FireWire Port Not Recognizing Known Devices Unlikely cause: LCD,HDD/ODD Quick Check SymptomQuick Check FireWire Port is not recognizing known devices Attached FireWire device like digital camera or mass storage drive not recognized by the system 1. Check for latest software update. 2. Use Apple System Profiler to verify the computer recognizes the FireWire bus. 3. Test port by connecting to another computer using FireWire Target Disk Mode. 4. Verify the FireWire cable is good. 5. Verify a self powered FireWire device is getting power Deep Dive CheckResultActionCode After resetting SMC, was the FireWire Port recognized? YesIssue resolved. NoFireWire port is bad. Replace main logic board. M12 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the customer. If not, document reported symptom and send feedback to smfeedback@apple stating that a suitable symptom code could not be found.
MacBook Pro (17-inch, Early 2009) 108 2010-06-11 Mechanical Issues: Thermals and Enclosure Reset/Power Button Stuck Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Reset/Power Button Stuck • System will not power on • System sounds bootROM unlock tone during startup • System automatically starts up repeatedly 1. Diagnose stuck button with SMC keyboard reset sequence 2. Inspect keyboard connection to logic board. 3. Try logic board power-on pads to determine open or closed power-on key. Closed circuit will not allow on-board switch to work. 4. If stuck down or closed, remove keyboard cable from logic board and try on board switch again to determine if top case is defective. 5. If logic board will not power on with keyboard cable removed, troubleshoot no power/no boot. Deep Dive CheckResultActionCode 1. Reset SMC using keyboard 3 keys and power-on key. MagSafe LED can verify SMC reset. Momentary stop of battery charging will indicate SMC reset, orange LED will go green momentarily then return to orange. YesKeyboard reset works while holding 3 keys and toggling power-on key, multiple press and release of power-on key works to show power-on key not stuck or fixed. NoSMC keyboard reset not working, suggests power-on key is open circuit or stuck down. Go to step 2.
MacBook Pro (17-inch, Early 2009) 109 2010-06-11 2. Remove battery and AC power for 30 seconds to perform a manual SMC reset. Apply AC power. Does power-on key work when pressed? YesSMC restored from power removal sequence. Power-on key now working properly. NoPower-on key stuck or open. Go to step 3. 3. Inspect keyboard flex cable for loose or damaged connections. Align and reseat to flex cable to ensure proper connections. Does power-on key now work correctly? YesCable reseat restored power- on key operation. NoPower-on key still stuck or open. Go to step 4. 4. Use conductive tool to assert power on by touching power- on switch pads on logic board. YesSystem powers on suggests top case power on key circuit is open. Replace top case. X14 NoPower-on key circuit may be closed suggesting a stuck power-on key. Go to step 5. 5. Disconnect the internal keyboard flex cable and assert power-on switch pads on logic board. Removing top case power-on key from circuit should free on-board switch to work properly. YesOn board power-on switch pads now starts the system. Replace top case due to stuck power-on key. X14 NoGo to M01: No power/ not booting System Runs Hot Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check System Runs Hot • System feels very warm • Fan(s) not working • Fan(s) are full on 1. Verify the computer operating on a flat, hard surface and the vents are not blocked. 2. Verify the computer is not running hotter than expected for normal operation. If possible, compare to a similarly configured computer. 3. Reset SMC. 4. Inspect fan performance 5. Run thermal sensor test.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mechanical Issues: Thermals and Enclosure 110 2010-06-11 Deep Dive CheckResultActionCode 1. Is the system running as expected (compared to similar system)? YesUse “Apple Portables: Operating Temperature” (Knowledge Base HT1778) to inform user it is operating normally. NoGo to step 2. 2. Are there runaway applications? See “Runaway applications can shorten battery run time” (Knowledge Base TS1473). YesCheck with the vendor for compatibility and software update. NoGo to step 3. 3. Fans are typically on at minimum speed. Perform SMC reset or remove all power for 15 minutes. Is the fan(s) running properly? YesGo to step 5. NoFan(s) not running or always running at full speed. Go to step 4. 4. Reseat fan connection to logic board or test a known-good fan. Replace a fan that is not spinning or replace logic board that is not spinning a known- good fan. Is fan(s) working properly? YesReseating or replacing bad fan resolved issue. Replace logic board if it does not work with known-good fan. X99 or M18 NoGo to step 5. 5. Is the heatsink installed properly with no damage to heat fins? YesGo to step 7. NoReplace missing screws or damaged heatsink. Go to step 6. 6. Is the system running as expected? YesHeatsink installed incorrectly. Issue resolved. X10 NoGo to step 7. 7. Heatsink thermal grease possibly missing or improperly installed during previous repair? YesReplace heatsink or install thermal grease. X10 NoGo to step 8.