Apple macbook pro 17 inch early 2009 User Manual

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 61 2010-06-11
3. Verify the antenna connections 
to the AirPort card are not 
reversed or loose. Reseat 
antenna and I/O cable 
connections.
YesLoose connections or crossed 
antenna
N04
NoIf the connectors are secure, 
antenna connections not 
reversed and show no signs 
of damage or wear, go to step 
4.
4.  Try a known-good AirPort 
antenna.
YesReplace AirPort antenna.N14
NoContinue to use known good 
antenna, go to step 5.
5. Try a...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 62 2010-06-11
2. System Preferences has a 
Bluetooth panel. Ensure 
Bluetooth is on and 
discoverable. Are there any 
devices listed in pairing 
window?
YesChoose known-good device 
and establish a connection. 
Go to step 3.
NoAttempt Bluetooth repair, go 
to step 5.
3. Ensure a known-good 
Bluetooth device is on, in close 
range and in discoverable 
mode.  Is computer pairing 
with known-good device?
YesPairing verified, connect with...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 63 2010-06-11
8. Continue to test a known-good 
Bluetooth device to determine 
if there is a disconnect.  Do 
not allow computer to sleep 
during this test.  Is link lost 
during test?  
YesCheck for software update, 
2.4 GHz radio interference or 
device low battery.  
If still losing link, replace 
Bluetooth card.    
If installed Bluetooth card is 
known-good or was already 
replaced, replace top case (for 
Bluetooth antenna).
 
 
 
N14...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 64 2010-06-11
2. Run Clamshell Service 
Diagnostic utility and check 
for all devices presence. If not 
found, reseat the camera cable 
connection to the logic board.  
Is kernel panic resolved?
YesGo to step 4.
NoGo to step 3.
3. Isolate AirPort card by 
removing the I/O connection 
from the AirPort card. side.  
Reconnect camera cable 
connection to logic board.  Is 
kernel panic resolved?
YesGo to step 4.
NoGo to M06 Kernel Panic /...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 65 2010-06-11
Wireless Performance Issue / 
Slow Connection
• Slow or stalled data transfers
• Intermittent connection 
dropouts
1. Check for nearby interference sources in the 
2.4/5GHz range such as microwave ovens or 
cordless phones (Knowledge Base HT1365)
2.  (AirPort) Check the number of users trying to 
use AirPort in the area for possible network 
congestion. Move closer to base station to 
improve signal reception.
3. (Bluetooth)...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 66 2010-06-11
3. Run Clamshell Service 
Diagnostic utility and check 
for all devices presence. If not 
found, reseat the camera cable 
connection to the logic board.
YesLoose logic board connectionN04
NoAirPort issue, go to step 4,  
Bluetooth issue, go to step 8.
4.  (AirPort) Verify the antenna 
connections to the AirPort 
card are not reversed or loose. 
Reseat antenna and I/O cable 
connections.
YesLoose connection or crossed...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 67 2010-06-11
Wireless Input Device Doesn’t Pair
Unlikely cause:  display assembly, logic board, optical drive, hard drive
Quick Check
SymptomQuick Check
Wireless Input Device Doesn’t 
Pair
• Can’t get the system to 
recognize the Bluetooth 
keyboard or mouse
1. Check Bluetooth System Preference is set to 
Discoverable.
2.  Check Bluetooth device has fully charged 
batteries.
3. Check for Bluetooth software updates for both 
the device and...

MacBook Pro (17-inch, Early 2009) Symptom Charts — Communications 68 2010-06-11
5. Run Clamshell Service 
Diagnostic utility and check 
for all devices presence. If 
not found, reseat camera 
cable with logic board.  Is the 
Bluetooth radio present, on 
and pairing with a known-
good device?
YesBad logic board connection. 
Issue resolved.
NoGo to step 6.
6.  (Bluetooth) Enable Bluetooth 
and try a known-good 
Bluetooth card if available.  Is 
pairing issue fixed?
YesReplace Bluetooth card.N15
NoGo to...

MacBook Pro (17-inch, Early 2009) 69 2010-06-11
Display
Display Anomalies
Quick Check
SymptomQuick Check
Display Anomalies
• Incorrect/missing colors
• Distorted/blurred image
• Pixel anomalies
• Vertical/horizontal lines 
• Non-uniform brightness
• Image flicker
• Image persistence
1. Allow display to reach normal operating 
temperature for about 15 minutes before 
evaluating front-of-screen performance.
2.  Check display preferences for use of custom 
display profile.
3. Check brightness setting.
4....

MacBook Pro (17-inch, Early 2009) 70 2010-06-11
5. Verify if user’s issue is non-
uniform brightness.
YesGo to Non-uniform 
Brightness Deep Dive.
NoLCD functioning OK.
Deep Dive: Incorrect/Missing Colors
CheckResultActionCode
1. Verify display is listed in the 
System Profiler’s Graphics/
Displays device tree.
YesThis ensures color profile can 
be matched with LCD. Go to 
step 2.
NoGo to N09.
2.  Verify System Preferences 
Display Profile is valid for 
display being tested.  Color 
profile should be set...