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Apple macbook pro 17 inch early 2009 User Manual

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Page 21

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Troubleshooting Theory 21 2010-06-11
Troubleshooting Theory
For general information on troubleshooting theory, go to GSX and find the Service Training 
course menu link. From there you can access the Troubleshooting Theory self-paced course.
Hardware vs. Software
For information on how to isolate a hardware issue from a software issue, refer to: 
http://support.apple.com/kb/TS1388?viewlocale=en_US
TS1394—Mac OS X: Troubleshooting installation...

Page 22

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Functional Overview 22 2010-06-11
Functional Overview
Refer to this diagram for symptoms related to MacBook Pro (17-inch, Early 2009) logic board 
connectors.
Fa n :
•  in te rm it te n t 
s h utd ow n
•  f r e eze s
•  n ois y  f a n
R ig ht s p eake r/s u b w oofe r:
•  n o s o u n d  f r o m  r ig ht 
s p eake r o r s u b w oofe r
•  d is to rte d  s o u n d  f r o m  r ig ht 
o r c e n te rC am era  ( in clu d es A ir P o rt, 
B lu eto oth ,...

Page 23

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Block Diagram: MacBook Pro (17-inch, Early 2009) 23 2010-06-11
Block Diagram: MacBook Pro (17-inch, Early 2009)
Refer to this diagram to see how modules are interrelated.
Flash Cache 2/4GB
FSB
1066 MHz
DDR3-1066
DDR3-1066
USB
USB
Ethernet Ph y
10M/100M/1000M
Realtek R TL8211CL
LPC
USB 2.0
High-Definition A udio
USB 2.0(full speed)
Internal mic
µDVI-I/SLDispla y Port 
(mini DP)
1920x1200 
LCD Displa y
SATAHar d Drive
Optical DriveSATA
Airpor t...

Page 24

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Block Diagram: MacBook Pro (17-inch, Mid 2009) 24 2010-06-11
Block Diagram: MacBook Pro (17-inch, Mid 2009)
Refer to this diagram to see how modules are interrelated.
Flash Cache 2/4GB
FSB
1066 MHz
DDR3-1066
DDR3-1066
USB
USB
Ethernet Ph y
10M/100M/1000M
Realtek R TL8211CL
LPC
USB 2.0
High-Definition A udio
USB 2.0(full speed)
Internal mic
µDVI-I/SLDispla y Port 
(mini DP)
1920x1200 
LCD Displa y
SATAHar d Drive
Optical DriveSATA
Airpor t...

Page 25

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Liquid Submersion Indicators 25 2010-06-11
Liquid Submersion Indicators
To help discover accidental damage to the computer, the top case includes spill sensors called 
liquid submersion indicators (LSI). The sensors are visible when the bottom case and most of 
the modules have been removed. Normally represented by small white dots, the LSIs turn red 
(indicated by the small, areas circled below) when they have come in contact with liquid, such...

Page 26

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Common Reset Procedures 26 2010-06-11
can result in operational anomalies with the computer. Examples include not turning on, not 
waking from sleep, not charging the battery, or not recognizing the AC Adapter, among others.
Don’t reset the SMC if the computer is unresponsive. An SMC reset should only be a last resort 
in cases where a hardware failure of the power management system is suspected. Performing 
an SMC reset returns the hardware,...

Page 27

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Common Reset Procedures 27 2010-06-11
Resetting the Parameter RAM (PRAM)
To reset PRAM, 
1. If the computer is on, turn it off.
2.  Locate the following keys on the keyboard: Command, Option, P, and R. You will need to 
hold these keys down simultaneously in Step 4.
Note: If the keyboard does not have an Option key, use the Alt key instead.
3. Turn on the computer.
4.  Press and hold the Command-Option-P-R keys. 
Important: You must press this...

Page 28

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Display Issue: Pixel Anomalies 28 2010-06-11
Display Issue: Pixel Anomalies
When displaying a single color over the screen area, the LCD panel might show one or more 
pixels that are not properly lit. To determine if the display has an acceptable number of pixel 
anomalies, follow the steps below:
1. Set the display image to one of the following colors: all-white, all-red, all-green, all-blue, or 
all-black display. Knowledge Base article...

Page 29

MacBook Pro (17-inch, Early 2009) General Troubleshooting — Display Hinge Behavior 29 2010-06-11
Display Hinge Behavior
The MacBook Pro models have a unique counterbalanced clutch system. The design provides a 
smooth, fluid feel when opening, closing, or positioning the display. The counterbalanced clutch 
system was designed so that when the display is vertical with respect to the ground, it will 
remain in place regardless of the angle of the base.
Moving the display past vertical allows the hinges to...

Page 30

MacBook Pro (17-inch, Early 2009) Symptom Charts 30 2010-06-11
Symptom Charts
Follow the steps in the order indicated below. If an action resolves the issue, retest the system 
to verify. Note: A compilation of Quick Check tables is available at http://service.info.apple.
com/QRS/en/quickreference.pdf.
Note: There is no silkscreen text on final production logic boards. The photos shown with test 
points are from pre-production units and are solely for reference.
Startup and Power Issues
No Power
Unlikely...
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