Apple mac pro mid 2010 User Manual

							 Apple Technician Guide
Mac Pro (Mid 2010)
Mac Pro (Mid 2010) and Mac Pro Server (Mid 2010)
  2010-12-06  
						

							 Apple Inc.
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the 
written consent of Apple.
Every effort has been made to ensure that the information in this document is accurate. Apple 
is not responsible for printing or clerical errors.
Apple 
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USA 
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Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S. 
and other countries.   
						

							Mac Pro (Mid 2010)
Contents
About This Guide
Manual Updates 9
Feedback 10
Basics
Overview 12
How to Identify Single- and Dual-Processor Configurations  13
Serial Number Location 14
New Accessories 15
Magic Trackpad 15
Apple Battery Charger  17
Troubleshooting
General Troubleshooting  19
Update System Software and Firmware  19
Troubleshooting Theory 19
Emerging Issues 19
Hardware vs. Software  19
Wireless Troubleshooting  20
Mac Pro Firmware Updates  20
Memory Configuration 22
Memory Diagnostic LEDs  24
PCIe/Graphics Cards 26
Functional Overview  27
Block Diagram 29
Common Reset Procedures  30
Power-On Self Test: RAM and Processor Verification  32
Minimum Configuration Testing 33
Processor Diagnostic LEDs 37
Symptom Charts Overview  39
Startup and Power Issues 42
No Power/Dead Unit 42  
						

							Intermittent Shutdown 45
Memory Issues/Kernel Panic and Freezes  48
No Video 53
Power, but No Boot  56
Noise/Hum/Vibration  57
Burnt Smell/Odor 59
Uncategorized Symptom  60
Communications 61
Ethernet Port/Device Issue  61
AirPort/Bluetooth: Defective Wireless Devices  63
No/Poor Wireless Signal 65
Wireless Input Device Loses Connection  67
AirPort Card: Kernel Panic 69
Wireless Performance Issue / Slow Connection  70
Wireless Input Device Doesn’t Pair 73
Uncategorized Symptom 74
Hard Drive/SSD Read/Write Issue  75
Hard Drive/SSD Not Recognized/Not Mounting  77
Hard Drive Noisy 79
Optical Drive Won’t Accept/Reject Media  80
Optical Drive Read/Write Data Error 82
Optical Drive Not Recognized/Not Mounting  84
Optical Drive Noisy 86
Optical Drive Not Performing to Specs  89
Uncategorized Symptom 90
Input/Output Devices 91
USB Port Does Not Recognize Known Devices  91
FireWire Port Does Not Recognize Known Good Devices  92
No Audio from Internal Speaker 94
Distorted Audio from Internal Speaker  95
Front Headphone Jack Has No Audio 97
Line-In Jack Has No Input 98
Line-In Jack Has Distorted Input  100
Rear Line-Out Jack Has No Audio  101
Optical Digital Audio In Has No Input  103
Optical Digital Audio Out Has No Output  105
Apple Wireless Mouse/Magic Trackpad Erratic Tracking  107
Apple Battery Charger Does Not Charge Batteries  108
Uncategorized Symptom 109
Mechanical Issues: Thermals and Enclosure  110
Computer Runs Slow with Fast/Failed Fans 110
Power Button Stuck 112
Internal Cables and Connectors Defective  114  
						

							Mechanical/Physical Damage 115
Uncategorized Symptom 115
Take Apart
General Information 117
Orientation 117
Tools 117
Parts Requiring Enclosure Replacement  117
How to Identify Single- and Dual-Processor Configurations  117
Icon Legend 118
Note on Illustrations  118
Opening the Computer  119
Hard Drive/Solid-State Drive and Drive Carrier  121
Removal 122
Reassembly, SATA Drive and Carrier  122
Reassembly, SSD Drive and Carrier 123
SSD Carrier Adapter 127
Removal 128
Reassembly  129
Replacing the Carrier for SSD  130
Optical Drive Carrier and Optical Drive  131
Removal 132
Reassembly  133
Processor Tray  134
Memory DIMMs  136
Memory Configuration  137
Removal 139
PCI Express/Graphics Card  140
Power Supply 149
AirPort Extreme Card  153
Bluetooth Card 155
Battery 157
Removal  158
Reassembly  158
PCIe Fan 159
Removal 160  
						

							Reassembly 160
Mac Pro RAID Card and Battery  161
Removal 162
Reassembly  163
Processor Cage  165
Processor Cage Fans,  
Front and Rear 168
Speaker Assembly  170
Processor Heatsinks, Dual  172
Removal 173
Reassembly  173
Processor Heatsink, Single  177
Removal 178
Reassembly  178
Processor, Dual  182
Removal 183
Reassembly  185
Processor, Single  188
Removal 189
Reassembly  191
Processor Board, Dual  194
Processor Board, Single  196
Processor Tray Support Plate  198
Front-Panel-Board-to-Backplane-Board Cable  200
Backplane Board 202
Front Panel Board  206
Power Button 208
Optical Drive Cable Harness  210
Bluetooth Antenna Board with Cable  212
Views
Exploded Views 217  
						

							External Views 219
Screw Matrix 221  
						

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
About This Guide
Mac Pro (Mid 2010)
)   
						

							Mac Pro (Mid 2010) About This Guide — Manual Updates 9 2010-12-06
Manual Updates
Update 30 November 2010
• Added Mac Pro Server (Mid 2010) to title page.
• Changed step 1 of Graphics Card Take-Apart Reassembly procedure to “If you are installing a 
replacement card, connect the replacement card cable(s) to the card.”
Update 27 September 2010
Troubleshooting Symptom Charts: Added reference and link for SYS_PWR solder-pad photo in 
“Minimum Configuration Testing” to SYS_PWR solder-pad icons in “No Power/Dead Unit” and 
”Power Button Stuck” Deep Dives.
Update 31 August 2010
Troubleshooting Symptom Charts: Added step for re-aligning graphics card to Deep Dive for 
three wireless connection issues.
Mac Pro (Mid 2010) Introduced 27 July 2010  
						

							Mac Pro (Mid 2010) About This Guide — Feedback 10 2010-12-06
Feedback
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