Apple mac pro mid 2010 User Manual

Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection 71 2010-12-06
Deep Dive
CheckResultActionCode
1. Inspect the AirPort and 
Bluetooth Antenna boards for 
damage or obstruction. 
YesRecord damage: Proceed 
to possibly repair damaged 
parts. Go to step 2.
G + 
Code
NoNo visible damage. Go to step 
2.
2.  Verify the AirPort and 
Bluetooth Antenna boards are 
the the correct parts for the 
product. 
YesIncorrect AirPort or 
Bluetooth antenna board. 
Antenna boards from earlier...

Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection 72 2010-12-06
6. (AirPort) Try a known good 
AirPort card compatible with 
product
YesReplace AirPort card.N12
NoReplace backplane board.M11
7. (Bluetooth) Re-enable BT. 
Reseat the Antenna connection 
to the Bluetooth module. Verify 
the antenna connection is not 
loose, damaged or incorrectly 
attached to AirPort Antenna.
YesLoose connection or  crossed 
antenna
N04
NoIf the connectors are secure, 
antenna connections not...

Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Doesn’t Pair 73 2010-12-06
Wireless Input Device Doesn’t Pair
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board, memory, backplane board
Quick Check
SymptomQuick Check
Wireless Input Device Doesn’t 
Pair
Can’t get the computer to 
recognize the Bluetooth keyboard, 
mouse, or trackpad
1. Check Bluetooth System Preference is set to 
Discoverable.
2.  Check Bluetooth device has fully charged...

Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 74 2010-12-06
3. Re-align graphics card and all 
PCI fence covers (refer to PCI 
Express/Graphics Card in 
Take Apart). Verify input device 
pairs.
YesIssue resolved.
NoGo to step 4.
4.  Ensure a known good 
Bluetooth device is on, in close 
range and discoverable mode.  
Is computer’s Bluetooth pairing 
with known good wireless 
device?
YesPairing verified, connect with 
user’s device, go to step 5.
NoAttempt Bluetooth repair, go 
to step 6.
5....

Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue 75 2010-12-06
Mass Storage
Follow the steps in the order indicated below. If an action resolves the issue, retest the 
computer to verify. If the issue persists after retesting, return to step 1.
Hard Drive/SSD Read/Write Issue
Unlikely cause: speaker, fans, processor board, AirPort card, Bluetooth card, power supply
Quick Check
SymptomQuick Check
Hard Drive/SSD Read/Write Issue 
Bad Sector/Defective 
Drive Formatting Issue
• Cannot save...

Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue 76 2010-12-06
2. Verify that Disk Utility is able to 
mount, and the affected drive 
is successfully repaired.
YesRestart the computer. Go to 
step 6.
NoIf the computer has not been 
verified with a known good 
drive, go to step 3; otherwise 
take affected drive to step 6.
3. Install a known good 
compatible Mac OS X bootable 
drive. Verify the computer 
boots to desktop.
YesRe-install the affected drive. 
Go to step 2.
NoIssue not hard...

Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting 77 2010-12-06
Hard Drive/SSD Not Recognized/Not Mounting
Unlikely cause: speaker, fans, backplane board, processor board, processors, power supply, 
enclosure
Quick Check
SymptomQuick Check
Hard Drive/SSD Not Recognized/
Not Mounting 
Drive No Boot
• Flashing question mark
• Boots to grey screen
• Boots to blue screen
Note: The RAID card does not support solid state 
drives.
1. Reseat all DIMMs. Refer to Memory Diagnostic...

Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting 78 2010-12-06
2. Verify that Disk Utility is able to 
mount, and the affected drive 
is successfully repaired.
YesRestart the computer. Go to 
step 6.
NoIf the computer has not been 
verified with a known good 
drive, go to step 3; otherwise 
take affected drive to step 6.
3. Install a known good 
compatible Mac OS X bootable 
drive. Verify the computer 
boots to desktop.
YesRe-install the affected drive. 
Go to step 2....

Mac Pro (Mid 2010) Symptom Charts — Hard Drive Noisy 79 2010-12-06
Hard Drive Noisy
Unlikely cause: speaker, backplane board, processor board, processors, SSD, memory, power 
supply, fans, Bluetooth card, AirPort card
Quick Check
SymptomQuick Check
Hard Drive Noisy
• Noise during start up
• Noise during operation
• Noise when drive is copying or 
saving data
1. Test with known good media to see if noise is 
optical drive related. 
2.  Check with Activity Monitor for any hard drive 
access when assessing...

Mac Pro (Mid 2010) Symptom Charts — Optical Drive Won’t Accept/Reject Media 80 2010-12-06
4. Erase the affected hard drive 
and reinstall Mac OS using 
Installer (if it was a boot 
volume). Verify the  process 
completed without any errors.
YesRestart the computer. Go to 
step 3
NoReplace the affected hard 
drive. Go to step 5.
H06
5. After replacing with a known 
good hard drive verify 
excessive noise levels no 
longer occur
YesIssue resolved.
NoGo to step 6
6.  Remove the customer hard 
drive(s), boot...