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Apple mac pro early 2009 User Manual

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Page 91

Mac Pro (Early 2009) Symptom Charts — Distorted Audio from Internal Speaker 91 2010-09-27
4. Reseat internal speaker 
connection. Verify sound is 
heard from internal speaker. 
YesIssue resolved
NoReplace speaker. Go to step 5X08
5. Verify sound is heard from 
internal speaker.
YesIssue resolved
NoGo to step 6
6.  Insert and disconnect 
known good headphones 
or external speakers in the 
front headphone jack several 
times.  There are mechanical 
switches inside the headphone 
connector. Verify sound is...

Page 92

Mac Pro (Early 2009) Symptom Charts — Distorted Audio from Internal Speaker 92 2010-09-27
Deep Dive
CheckResultActionCode
1. Do external speakers or 
headphones distort when 
compared with the same 
settings and volume as the 
distorting internal speaker?
YesAudio source or volume 
issue. Reduce volume and 
retest with known good 
audio source. Note some 
audio source frequencies may 
be outside the frequency 
response of the internal 
speaker which may lead to 
distortion. Go to step 5.
NoInternal...

Page 93

Mac Pro (Early 2009) Symptom Charts — Front Headphone Jack Has No Audio 93 2010-09-27
Front Headphone Jack Has No Audio
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Front Headphone Jack Has No 
Audio
Can’t hear any audio from the 
computer’s front headphone jack
1. Disconnect all external audio peripherals.
2.  Ensure volume is not at a low/muted setting.
3. Boot from Install media or external compatible...

Page 94

Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has No Input 94 2010-09-27
4. Reseat front panel board cable 
and confirm the cable is not 
damaged. Verify sound is heard 
from headphones.
YesIssue resolved
NoIf cable is damaged, replace 
cable. Go to step 5
X03
5. Insert and disconnect 
known good headphones 
or external speakers in the 
front headphone jack several 
times.  There are mechanical 
switches inside the headphone 
connectors. Verify sound is 
heard from the headphones
YesIssue resolved...

Page 95

Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has No Input 95 2010-09-27
Deep Dive
CheckResultActionCode
1. Check System Profiler for audio 
devices: Audio (Built In) Intel 
High Definition Audio. Look for 
Internal Line-In Connection: 
1/8 inch Jack.
YesBuilt-in audio devices 
available. Go to step 2
NoNo built-in audio devices 
available. Replace backplane 
board.
M09
2.  Connect a known good line-
level microphone or other 
line-level device to the line-in 
jack. Manually switch System...

Page 96

Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has Distorted Input 96 2010-09-27
Line-In Jack Has Distorted Input
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Line-In Jack Has Distorted Input
Distorted input in the computer’s 
line-in jack
1. Disconnect all external audio peripherals.
2.  Ensure volume is not at a low/muted setting.
3. Boot from Install media or external compatible 
Mac OS X. Listen for...

Page 97

Mac Pro (Early 2009) Symptom Charts — Rear Line-Out Jack Has No Audio 97 2010-09-27
3. Reduce Input volume slider so 
the sound into the line-In jack 
is not too loud or distorting. 
Verify the Input level shows 
moving bars relating to the 
sound being input..
YesIssue resolved
NoReplace backplane board.M09
Rear Line-Out Jack Has No Audio
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Rear Line-Out Jack Has...

Page 98

Mac Pro (Early 2009) Symptom Charts — Rear Line-Out Jack Has No Audio 98 2010-09-27
2. Connect headphones or 
external speakers to the rear 
line-out jack. Manually switch 
System Preference Sound 
Output to Line Out.
YesSet to Line Out. Go to step 3
NoThe wrong output device 
shown, e.g. internal 
microphone. Manually switch 
System Preference Sound 
Output to Line Out. Go to 
step 3
3. Verify sound can be heard 
from headphoe or external 
speakers.
YesIssue resolved
NoReplace backplane board.M09  

Page 99

Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio In Has No Input 99 2010-09-27
Optical Digital Audio In Has No Input
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Optical Digital Audio In Has No 
Input
Can’t receive any signal input from 
the computer’s optical digital 
audio in jack
1. Reset PRAM
2.  Disconnect all external audio peripherals.
3. Connect optical-in on computer to optical-out 
on...

Page 100

Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio In Has No Input 100 2010-09-27
2. From Quickchecks: To test the 
actual audio quality, create a 
new GarageBand project on 
the computer being tested, 
and add a new track -> Real 
Instrument, Vocals, No Effects, 
monitor on. Verify that you 
hear the audio being played 
back through the computer’s 
speaker and see VU meter 
activity for that instrument.
YesIssue resolved. No issue with 
the optical output or input at 
a hardware level. 
NoRule...
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