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Apple imac 17 inch late 2006 User Manual

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Page 161

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 161
Knowledge Base article 152349, “Replacing a disk before it fails.”
Shut down the computer, remove the power cord and any other connected cables, and 
5. 
remove the access door, front bezel, and EMI shield.  
Stand up the computer, plug it in, and start it up by pressing the external power button. 
 
As the machine starts up, listen carefully to each of the three fans, and see if you can locate 
the fan from which the objectionable ticking,...

Page 162

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 162
AirPort
Not able to connect wirelessly with AirPort
1. From the Apple menu, choose About this Mac. 
2- Click on More Info. System Profiler should open. 
3- In System Profiler, in the column on the left, look under Network for a line called “AirPort Card”. 
Select that line. 
4- Does the section to the right say “No Information Found”? Yes: The computer doesn’t realize it has an AirPort card installed. Go to step. 5 
No: The iMac recognizes...

Page 163

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 16 3
Bluetooth
Bluetooth devices won’t sync with my computer
1. Make sure the computer has a Bluetooth board installed.  Open System Preferences (from the 
Apple menu, choose System Preferences) and verify that “Bluetooth” appears in the Hardware 
section of the window.
2. Locate the Bluetooth board inside the computer. Reseat the Bluetooth board and the 
Bluetooth antenna.
3 Turn on Bluetooth.  In System Preferences, click Bluetooth and then...

Page 164

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 16 4
IR Remote
Remote won’t communicate with system applications such as iTunes or iPhoto, or with the 
optical drive.
Make sure of the following when using the Apple Remote: You are within 30 feet of the front of the computer.
• 
You have an unobstructed line-of-sight to the front of the computer.
• 
You are pointing the lens end of the Apple Remote directly at the front of the computer.
• 
The computer is powered on and awake.
• 
The “Disable...

Page 165

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 165
IR Sensor/Receiver
Supported applications do not respond to input from the remote control.
Perform the checks above under “IR Remote” to verify that the Apple Remote is functioning 
1.  
correctly, and retest. Do supported applications now respond to input from the IR remote? 
Yes: Problem resolved. 
No: Go to the next step.
Verify that the IR Sensor can be seen in the Apple System Profiler. Open the Apple System 
2.  
Profiler and click on...

Page 166

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 166
Built-in iSight Camera
The built-in camera is not recognized.
Boot the 
1.   iMac (17-inch Late 2006) to the desktop and launch iChat AV. Note: You do not 
need to be connected to a network to use iChat AV to troubleshoot. Verify that the correct 
versions of Mac OS X and iChat AV are installed. Reinstall or update software as needed. 
Open the iChat AV preferences and click on the ‘Video’ icon. Verify whether the camera is 
2.  
recognized by...

Page 167

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 16 7
bandwidth limitations when using iChat over the internet. Instruct the customer to use the 
iChat AV connection doctor feature to verify that there is sufficient bandwidth to have a 
video iChat session without a significant degradation of image quality.
 
 
No :  The camera may not be functioning normally. Replace the camera board in the front 
bezel and retest.
Camera recognized but no audio
Open the System Preferences window and click on...

Page 168

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 168
Speakers
Can’t hear sound from the speakers.
Disconnect any external microphones, speakers, or headphones. 
1.  
Access System Preferences and select Sound. In the Sound pane, select Output and make 
2.  
sure the Internal speakers are selected as the device for sound output, the Output volume is 
adequate, and Mute is not selected.  Do you have sound now? 
Yes: Problem resolved. 
No: Go to the next step.  
Reset parameter RAM. Press...

Page 169

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 16 9
Mouse
The mouse is slow or not tracking smoothly
Refer to Knowledge Base article 93369.
The Apple Wireless keyboard and mouse have connection issues.
If you have any of these issues, refer to Knowledge Base article 86496 for more information.
If you can’t wake the computer up using the Apple Wireless Keyboard or Apple Wireless 
• 
Mouse.
You can’t pair the computer with the Apple Wireless Keyboard or Apple Wireless Mouse.
• 
You can’t...

Page 170

iMac (17-inch Late 2006) Troubleshooting — Symptom Charts 170
Keyboard
The Apple Wireless keyboard and mouse have connection issues.
If you have any of these issues, refer to Knowledge Base article 86496 for more information.If you can’t wake the computer up using the Apple Wireless Keyboard or Apple Wireless 
• 
Mouse.
You can’t pair the computer with the Apple Wireless Keyboard or Apple Wireless Mouse.
• 
You can’t maintain a connection between the computer and the Apple Wireless Keyboard or 
• 
Apple...
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