Apple ibook g4 14 inch late 2004 User Manual

 

iBook G4 (14-inch Late 2004) Troubleshooting - 
 
1
 
 Symptom Charts
 
Symptom Charts
 
How to Use the Symptom Charts
 
The Symptom Charts included in this chapter will help you diagnose specific symptoms 
related to the product. 
The steps to solve a symptom are listed sequentially. You might not need to perform every 
step before the symptom is solved. Start with the  first step, and then test for the symptom. 
If the symptom persists, replace any modules you removed, go to the next step, and test...

 

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iBook G4 (14-inch Late 2004) Troubleshooting Symptom Charts
2. Reseat AirPort antenna and cable.
3. Check AirPort antenna cable for damage.
4. Replace with known-good AirPort Extreme Card.
5. Replace AirPort antenna board and cable.
 
Battery
 
The battery wont charge
 
1. Remove any connected peripherals.
2. Try known-good power outlet.
3. Try known-good power adapter and power cord.
 
Note:
 
 Verify that power adapter connector glows amber or green. If the power \
adapter light is green,...

 

iBook G4 (14-inch Late 2004) Troubleshooting - 
 
3
 
 Symptom Charts
 
Computer beeps once at startup
 
1. One beep means that no RAM is detected.
2. If a RAM card is installed in the expansion slot, remove it and put in known-good and compatible RAM and restart. 
• If symptom does NOT repeat, replace RAM card. 
• If symptom repeats, replace logic board.
3. If no RAM card is installed, replace logic board.
 
Computer beeps twice at startup
 
1. Two beeps means that EDO memory is installed in the...

 

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iBook G4 (14-inch Late 2004) Troubleshooting Symptom Charts
 
Hard Drive
 
Hard drive will not initialize
 
1. Boot from iBook Software Install CD and see if the hard drive mounts on the desktop.
2. Boot from the Mac OS X software install CD. Under the File menu, select Disk Utilities 
and initialize the disk or run Disk First Aid.
3. If no hard drive is found in Drive Setup, verify the hard drive cable connections.
4. Replace hard drive cable. (This is the same cable that attaches to the...

 

iBook G4 (14-inch Late 2004) Troubleshooting - 
 
5
 
 Symptom Charts
 
Keyboard
 
No response from any key on keyboard
 
1. Remove any connected peripherals.
2. Boot from a Mac OS system CD to verify that it is not a software problem.
3. Turn off the computer. Disconnect the keyboard connector and inspect connectors.
4. Replace keyboard.
5. Replace logic board.
 
The keyboard lock is damaged or wont lock
 
1. Verify that keyboard is installed properly so the lock lines up with the notch in the top...

 

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iBook G4 (14-inch Late 2004) Troubleshooting Symptom Charts
Related article:
106592: Mac OS X: How to Use Modem AT Commands
 
Cannot send fax
 
1. Check that Network connection in System Preferences is set to Internal Modem.
2. Refer to Knowledge Base article 25746: Mac OS X 10.3: Fax doesnt send.
 
Cannot receive fax
 
Check that Receive faxes on this computer is selected in the Print & Fax area of System 
Preferences.
Related articles:25731: Mac OS X 10.3: Receiving faxes and connecting to...

 

iBook G4 (14-inch Late 2004) Troubleshooting - 
 
7
 
 Symptom Charts
 
The optical drive does not eject CD or DVD disc
 
1. Verify disc is not in use by quitting any applications that may be using the disc.
2. Press and hold Media Eject key at top right corner of keyboard. If that does not work, hold down Function (fn) key and Media Eject key.
3. Drag disc icon to trash or select it and press Command-E.
4. Choose Restart from Apple menu while holding down trackpad button.
5. Refer to Take Apart to...

 

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iBook G4 (14-inch Late 2004) Troubleshooting Symptom Charts
 
A USB device not recognized by computer
 
Note:
 
 If you are trying to use a serial device with a USB/Serial adapter, check with the 
manufacturer of the adapter for compatibility.
1. Completely shut down, then press the power button to start the computer.
2. Try known-good Apple USB keyboard or mouse to verify the port is working properly.
3. Verify current driver for the device is installed.
4. If a camera, turn on camera after...

 

iBook G4 (14-inch Late 2004) Troubleshooting - 
 
9
 
 Symptom Charts6. Reset PRAM (Press the power button, then hold down the Option-Command-P-R 
keys until you hear the startup chime at least one additional time after the initial 
startup chime).
7. Verify that the speaker cable is connected properly to logic board, and check cable for  damage.
8. Replace top case.
9. Replace logic board
Related article: 58463: iBook: Sound Capabilities
 
Startup
 
The computer will not power on
 
1. Remove any...

 

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iBook G4 (14-inch Late 2004) Troubleshooting Symptom Charts
13. Verify power button is connected properly to logic board, if power button is not 
functioning correctly or damaged, replace the top case.
14. Replace logic board.
 
At startup, a dialog box comes up stating “kernel panic” in Mac OS X
 
1. If a RAM card is installed in the expansion slot, remove it and restart. • If symptom repeats, replace logic board.
• If symptom does not repeat, replace RAM card with known-good RAM card an\
d...