Analog Devices VisualDSP 50 Licensing Guide Rev 14

							VisualDSP++ 5 Licensing Guide 6-17 Troubleshooting
Problem: The serial number you have entered is no longer valid. Please 
contact Support ([email protected] or 1-800-analogd) to update 
your serial number.
Solution: VisualDSP++ has detected that the serial number you are trying 
to install is no longer valid. Certain serial numbers have been made obso-
lete over the years. Contact Support with your current serial number, and 
you will be issued with a replacement. For more information, refer to 
Licensing Support.
Problem: VisualDSP++ has detected an invalid serial number. Please verify 
the serial number is accurate with the one received with the VisualDSP++ 
product. If the problem persists, please contact Analog Devices technical sup-
port at http://www.analog.com/support.
Solution: VisualDSP++ detected an invalid serial number in your 
license.dat file. This error can occur when your license.dat file con-
tains a once-valid serial number that has been made obsolete in later 
versions of VisualDSP++. In this case, contact Support with your current 
serial number and you will be issued a replacement serial number. For 
more information, refer to Licensing Support.
Problem: The serial number you entered is a Server serial number. Please run 
the server license installation program to use this serial number.
Solution: The serial number you are trying to install is a floating license 
serial number. This must be installed through the separate Floating 
License Server application, rather than through the VisualDSP++ IDDE. 
Refer to Installing a Floating License Server for further details. 
						

							Error Messages
6-18 VisualDSP++ 5 Licensing GuideProblem: The validation code that you entered is invalid. Please re-enter the 
code, ensuring that you type the code EXACTLY as you received it. It might be 
helpful to copy-and-paste your validation code rather than typing it manually.
Solution: VisualDSP++ detected that you entered an invalid serial num-
ber. Ensure that you have entered the correct validation code, exactly as 
given.
Validation codes are valid for a particular combination of serial 
number and host ID. If you are trying to install your serial number 
on a different machine than the one you initially registered, you 
will need a new validation code. Refer to Registering and Validat-
ing Your License for further details.
From VisualDSP++ 5 onwards, license strings (and therefore validation 
codes) have changed in format. Consequently, when registering your serial 
number and host ID, two validation codes will be e-mailed to you. One is 
valid for VisualDSP++ 4.5 and earlier versions; the is valid for 
VisualDSP++ 5 and later versions. Ensure that you install the appropriate 
validation code for the version of VisualDSP++ you are using.
If you continue to have problems, e-mail 
processor.tools.registra-
[email protected]
, identifying your serial number, validation code, and 
host ID.
Problem: The file does not contain valid client license information.
Solution: VisualDSP++ detected an invalid client license file. Ensure that 
you select the correct 
client-license.dat file.
Problem: The filename as entered could not be found. Ensure that the path is 
correct and the file exists. 
						

							VisualDSP++ 5 Licensing Guide 6-19 Troubleshooting
Solution: VisualDSP++ detected that an invalid path or file name has been 
entered for the location of the 
client-license.dat file. Ensure that the 
path is correct and the file exists.
Problem: Error: Cannot find a valid license path
Solution: VisualDSP++ was not able to find the given path to the 
license.dat file. This indicates that the registry setting that stores the 
location of your 
license.dat file is incorrect, missing, or has been cor-
rupted. Try uninstalling, rebooting, and reinstalling VisualDSP++. 
If the problem persists, contact Support for further assistance. For more 
information, refer to Licensing Support.
Problem: Failed to delete the license file: C:\Program Files\Analog 
Devices\VisualDSP++ \System\license.dat
-- or --
Failed to copy the license file to: C:\Program Files\Analog Devices\Visu-
alDSP++ \System\license.client_backup
-- or --
Failed to open the license file: C:\Program Files\Analog Devices\Visu-
alDSP++ \System\license.dat
-- or --
Failed to copy the license file to C:\Program Files\Analog Devices\Visu-
alDSP++ \System 
						

							Error Messages
6-20 VisualDSP++ 5 Licensing GuideSolution: VisualDSP++ had a problem accessing the 
license.dat file 
located in the 
\System folder. This can be caused by the 
System folder, parent folders, or the license.dat file itself having 
read-only permission, by the file currently being held open by another 
application, or by another disk/file access problem. Verify that the file and 
folders have the proper settings to enable copying files and try again. 
If the problem persists, contact Support for further assistance. For more 
information, refer to Licensing Support.
Problem: Invalid license file. The license file may either be damaged or 
missing. Please confirm that the following file exists: 
C:\Program Files\Analog Devices\VisualDSP++ 
\System\license.dat
Solution: VisualDSP++ had a problem accessing the 
license.dat file 
located in the 
\System folder. This can be caused by the 
System folder, parent folders, or the license.dat file itself having 
read-only permission, by the file currently being held open by another 
application, or by another disk/file access problem. Verify that the file and 
folders have the proper settings to enable copying files and try again.
This can also be caused by a 
license.dat file that includes invalid 
information.
If the problem persists, contract Support for assistance. For more 
information, refer to Licensing Support.
Problem: Error: Failed to get a valid host id
Solution: VisualDSP++ was not able to get a valid host ID from your 
computer, which is a modified version of the volume serial number. From 
the 
C:\ drive, try running the “vol” command from the command prompt 
to verify that you have a physical hard drive with a volume serial number.  
						

							VisualDSP++ 5 Licensing Guide 6-21 Troubleshooting
If you do not have a hard drive (or if your setup results in you having no 
C:\ drive), run ipconfig/all from the command prompt to verify that 
you have a MAC address (the physical address of the network card). If you 
have a volume serial number or a MAC address, try uninstalling, reboot-
ing, and reinstalling VisualDSP++ to see whether that fixes the problem.
If the problem persists, contact Support for further assistance. For more 
information, refer to Licensing Support.
Errors Issued in the Output Window 
or on the Command Line
Problem: Error code: 0x80040112
Error description: Target not licensed for use
Solution: This error is issued when trying to connect to a debug session. 
VisualDSP++ was not able to find a license for the specific processor type 
with which you are currently working.
This means that your license is not installed correctly or that you are 
attempting to run a debug session for which you are not licensed. 
Examples of the latter problem include attempting to run a SHARC 
debug session when you only have a Blackfin license installed, or 
attempting to run an EZ-KIT Lite debug session when you only have a 
test drive license installed.For more information, refer to Licensing 
Overview.
Problem: Error: cc1458: 
Fatal Error: could not obtain license
Solution: This error is caused by the compiler. The compiler could not 
find a 
license.dat file. Ensure that your license is correctly installed and 
that it is for the same architecture as the target processor of the project you 
are trying to build. Contact Support if you require further assistance. For 
more information, refer to Licensing Support. 
						

							Error Messages
6-22 VisualDSP++ 5 Licensing GuideProblem: [Error: ea1156] 
Failed to get a license to run the assembler
Solution: This error is issued by the assembler. The assembler could not 
find a valid 
license.dat file. Ensure that your license is correctly installed 
and that it is for the same architecture as the target processor of the project 
you are trying to build. Contact Support if you require further assistance. 
For more information, refer to Licensing Support.
Problem: Error li1143 
Failed to obtain license
Solution: This error is issued by the linker. The linker could not find a 
valid 
license.dat file. Ensure that your license is correctly installed and 
that it is for the same architecture as the target processor of the project you 
are trying to build. Contact Support if you require further assistance. For 
more information, refer to Licensing Support. 
Problem: Error li1042 
22742 (more than 22K) are used by code, while only 20KB are allowed under 
EZ-KIT Lite license restriction
Solution: This error is caused by the linker. Evaluation licenses restrict the 
amount of internal program memory that is available to the processor. 
The exact amount that is available varies with each EZ-KIT Lite. If you 
want to increase the available memory, upgrade to a full license. For fur-
ther information, refer to the EZ-KIT Lite manual. 
						

							VisualDSP++ 5 Licensing Guide 6-23 Troubleshooting
VisualDSP++ Floating License Server-Specific Errors
VisualDSP++ Floating License Server-Specific errors include:
Errors Issued in Message Boxes
Errors Issued by FLEXnet Tools
Errors Issued in Message Boxes
Problem: The license manager has detected that a server license is being used 
and that there is a problem communicating with the license server software. 
This could be due to an out-of date version of the license server software or 
there is not a network connection with the license server. Please check your 
connection to the network or if your the server software is out-of-date update 
the server tools using the latest license server installation. 
The license server installer can be downloaded from 
http://www.analog.com/en/processors-dsp/software-and-reference-designs/con-
tent/visualdsp_tools_upgrades/fca.html.
Solution: VisualDSP++ has detected a problem while communicating 
with the VisualDSP++ Floating License Server. This error is usually 
followed by a second error, headed “Flexible License Manager”, which 
gives specific FLEXnet error codes, and which may help you narrow down 
the problem when referring to the FLEXnet Licensing End Users Guide.
Likely causes include:
 A problem with your connection to the network
 The instructions outlined in Installing a Floating License Server 
have not been followed correctly
 The version of the License Server Manager you are using is not a 
recent enough version for the version of VisualDSP++ that you are 
using. For VisualDSP++ 5, version 2.00.7 or later must be 
installed. 
						

							Error Messages
6-24 VisualDSP++ 5 Licensing Guide The FLEXnet service is not running
For details on how to check this, refer to the FAQ entitled “How 
do I check whether my FLEXnet service is running?”
 A firewall is running on one or both machines. If so, contact 
Support for information on working with FLEXnet licensing with 
firewalls. For more information, refer to Licensing Support.
 More than one application that uses the FLEXnet (previously 
known as FLEXlm) License Tools is running on the network.
If this is the case, review the FLEXnet Licensing End User’s Guide, 
which has a section entitled “Managing Licenses from Multiple 
Vendors”. Note that for most setups, only one version of 
lmgrd.exe should be run on any network, and that version must be 
the latest one installed. See also the FAQ entitled “How do I use 
FLEXnet Licensing with more than one product?”.
Problem: The serial number already exists.
Solution: The VisualDSP++ License Manager has detected that the serial 
number you are trying to install already exists in your 
license.dat file.
Problem: The serial number entered is not a server serial number. Please 
enter a serial number that was created for the server.
Solution: The VisualDSP++ License Manager has detected that the serial 
number you are trying to install is a node-locked license serial number. 
The Floating License Server is not required for use with this type of 
license. 
Install your node-locked license through the VisualDSP++ IDDE. Refer 
to Installing a Node-Locked License for further details. 
						

							VisualDSP++ 5 Licensing Guide 6-25 Troubleshooting
Problem: The serial number you entered is invalid. Please re-enter the 
number, ensuring that you type the number EXACTLY as shown on the 
registration card.
Solution: Ensure that you have typed in the correct serial number, exactly 
as given. If you continue to have problems, contact Support, sending your 
serial number and 
\System\license.dat file, if available. 
For more information, see Licensing Support.
Problem: The serial number you have entered is no longer valid. Please 
contact Support ([email protected] or 1-800-analogd) to update 
your serial number.
Solution: The VisualDSP++ License Manager has detected that the serial 
number you are trying to install is no longer valid. Certain serial numbers 
have been made obsolete over the years. Contact Support with your cur-
rent serial number, and you will be issued with a replacement. For more 
information, see Licensing Support.
Problem: The validation code that you entered is invalid. Please re-enter the 
code, ensuring that you type the code EXACTLY as you received it. It might be 
helpful to copy-and-paste your validation code rather than typing it manually.
Solution: The VisualDSP++ License Manager has detected that you 
entered an invalid validation code. Enter your validation code exactly as 
given.
Validation codes are valid for a particular serial number and 
host ID combination. If you are trying to install your serial number 
on a different machine than the one you initially registered, you 
will require a new validation code. Refer to Registering and Vali-
dating Your License for further details. 
						

							Error Messages
6-26 VisualDSP++ 5 Licensing GuideFrom VisualDSP++ 5 onwards, license strings (and therefore validation 
codes), have changed in format. Consequently, when registering your 
serial number and host ID, two validation codes will be e-mailed to you. 
One is valid for VisualDSP++ 4.5 and earlier versions; the other is valid 
for VisualDSP++ 5 and later versions. Ensure that you install the appro-
priate validation code for the version of VisualDSP++ you are using.
If you continue to have problems, e-mail 
processor.tools.registra-
[email protected]
, identifying your serial number, validation code, and 
host ID.
Problem: Invalid license file. The license file may either be damaged or miss-
ing. Please confirm that the following file exists: 
C:\Program Files\Analog Devices\VisualDSP\LMSERVER\license.dat
Solution: The VisualDSP++ License Manager had a problem accessing the 
license.dat file located in the \LMSERVER folder. This can 
be caused by the 
LMSERVER folder or the license.dat file itself having 
“read only” permission, by the file currently being opened by another 
application, or by another disk/file access problem. Verify that the file and 
disk drive have the proper settings to enable copying files and try again. 
This can also be caused by the 
license.dat file including invalid 
information.
If the problem persists, contact Support for further assistance. For more 
information, see Licensing Support.
Problem: Failed to copy the license file to license.bak
Solution: The VisualDSP++ License Manager was not able to create the 
backup license file 
\LMSERVER\license.bak. This can be 
the result of a read/write permission issue on the 
LMSERVER folder in the 
VisualDSP++ install directory, a lack of disk space, the file attributes on