Anaheim Stepper DPC50501 Users Guide

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Troubleshooting
Problem:
Can not establish communications with the controller.
Possible Solutions: 
1.  Make sure the controller has power.  Is the controller’s Green LED on?
2.  Check RS485 connections.
3.  Check for loose cable connection either on the controller or COM Port.
4.  Was the software installed successfully?
5. Go to Setup│Communication Settings and verify COM Port and baud rate settings.
6.  Physically verify that the axis address matches with the controller unit selected address.
7. Go to Setup│Axis and verify address settings are the same.
8. Click on Connect icon to communicate with the controller.
9.  If problems still exist, contact Anaheim Automation Tech Support.
Problem:
There is no power to the controller.
Possible Solutions:
1.  Is the driver connected to the appropriate power supply?
2.  Check the driver pack’s fuse.
3.  If problems still exist, contact Anaheim Automation, Inc. Tech Support.
Problem:
My program won’t “Autostart”.
Possible Solutions:
1.  Verify that the Autostart Function has been enabled. 
2. Go to Setup│ Autostart Program and Click on Enable.
3.  If problems still exist, contact Anaheim Automation Tech Support.
Section 5: Troubleshooting
Anaheim Automation,  Inc. 
Tech Support:
910 East Orangefair Lane
Anaheim, CA, 92801-1195
Phone: (714) 992-6990
Fax: (714) 992-0471
www.anaheimautomation.com 
						

							September 2012 L01019432 Problem:
The Controller has a fault condition.
Possible Solutions:
1.  Verify your program for improper syntax that may cause an error code. 
2.  Physically press the reset button on the controller to clear an error. 
3.  Another way to clear an error is by using either the SMC50WIN software or the direct 
mode command instructions set.
4.  The SMC50WIN can clear an error in the real time motion tab section by clicking on 
the verify parameters button.
5.   The direct mode commands can clear an error by simply prompting the error codes 
register.
Example: @0! (carriage return)
Description: Select the unit address by typing @ followed by the address number and ! 
(Error Codes Register) and a carriage return.
Note: Read the Error returned to the screen to better understand what can be causing 
the fault condition.  The error is return in binary coded decimal format.  If two errors were 
received, their binary values would be added together.
Error Code Type Description
1Receive Overfl ow 
ErrorThe serial communications had a receiving error.  This is an internal 
error caused by the computer.
4 Command ErrorA bad command was sent to the controller.  Please check to see that 
the command being sent is valid.
16 Motor ErrorMotor speed profi les are set incorrectly.  Please make sure that the 
base speed is less than the max speed and that the speeds are within 
their valid ranges.
64 Range Overfl ow ErrorThere was an invalid number of commands and characters sent to the 
controller.  Check to see if the parameters are invalid for the command 
that was sent.
128 Transmit ErrorTo many parameters sent back to the PC.  This is an internal error 
caused by the EEProm.
256 Mode ErrorController is in a wrong mode.  Some commands are good only in pro-
gramming mode, while others are good only in direct mode.  Check the 
direct mode section to see which commands are good in direct mode.
512 Zero Parameters ErrorThere were no parameters sent to the controller.  A command was sent 
to the controller that expected to see parameters after the command.
2048 Memory Range ErrorThe specifi ed address is out of range.  This is caused by overfl owing 
the program memory by having a program that is to large.
4096Memory Command 
ErrorThe command pulled from memory is invalid.  The command that was 
stored into the EEProm was non-executable by the program.  This is 
an internal error.
8192 Busy ErrorThe controller is sending out clocks to the driver and can not execute 
the next instruction.
Error Codes 
						

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Section 6: Sample Programs
Sample Program 1:
Sample Program 1 illustrates a typical application where a system moves to a specifi c  position 
required.  The sample program shows how to use motion and go to instruction commands. 
						

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Sample Program 2:
Sample Program 2 illustrates a typical application where a system is fi rst sent home to a datum or 
0 position.  This sample program shows how a motor will move to a 3 different positions utilizing 
some of the motion commands and loop routine. 
						

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Appendix 1: ASCII Table for Direct Mode
ASCII Symbol Hex Value ASCII Symbol Hex Value
Carriage Return 0D I 49
030J4A
1 31 L0 4C 30
2 32 LS 4C 53
333M4D
434N4E
535O4F
636P50
737S53
838V56
939Z5A
A41 ! 21
B42$24
F43+2B
G44 - 2D
H45 . 2E 
						

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ANAHEIM AUTOMATION
COPYRIGHT 
Copyright 2012 by Anaheim Automation. All rights reserved. No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form or by 
any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior 
written permission of Anaheim Automation, 910 E. Orangefair Lane, Anaheim, CA 92801. 
DISCLAIMER
Though every effort has been made to supply complete and accurate information in this manual, the 
contents are subject to change without notice or obligation to inform the buyer. In no event will Anaheim 
Automation be liable for direct, indirect, special, incidental, or consequential damages arising out 
of the use or inability to use the product or documentation.  
Anaheim Automation’s general policy does not recommend the use of its’ products in life support applications 
wherein a failure or malfunction of the product may directly threaten life or injury.  Per Anaheim Automation’s 
Terms and Conditions, the user of Anaheim Automation products in life support applications assumes all 
risks of such use and indemnifi es Anaheim Automation against all damages.
LIMITED WARRANTY
All Anaheim Automation products are warranted against defects in workmanship, materials and construction, 
when used under Normal Operating Conditions and when used in accordance with specifi cations.  This 
warranty shall be in effect for a period of twelve months from the date of purchase or eighteen months 
from the date of manufacture, whichever comes fi rst. Warranty provisions may be voided if products 
are subjected to physical modifi cations, damage, abuse, or misuse.
Anaheim Automation will repair or replace at its’ option, any product which has been found to be defective 
and is within the warranty period, provided that the item is shipped freight prepaid, with previous authorization 
(RMA#) to Anaheim Automation’s plant in Anaheim, California. 
TECHNICAL SUPPORT
If you should require technical support or if you have problems using any of the equipment covered by this 
manual, please read the manual completely to see if it will answer the questions you have. If you need 
assistance beyond what this manual can provide, contact your Local Distributor where you purchased the 
unit, or contact the factory direct.