AMT Datasouth Printer M7 User Guide

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Country code  001 
Clear flash memory No 
Shift X 0 
Shift Y 0 
Gap sensor sensitivity 3 (Will be reset. Need to re-calibrate the gap) 
Bline sensor sensitivity 2 (Will be reset. Need to re-calibrate the gap) 
Language English 
IP address DHCP 
 
 
3.5.2 Mileage Info.
 
Use this option to check the printed mileage (displayed in meter). 
 
Service        1/3  Mileage:(m)   
 Initialization    
> Mileage Info.  Labels: (pcs.)   
 Exit     

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4. Diagnostic Tool 
The Diagnostic Utility is a toolbox that allo ws users to explore the printers settings 
and status; change printer settings; download  graphics, fonts, and firmware; create 
printer bitmap fonts; and to send additional  commands to the printer. Using this 
convenient tool, you can explore the printe r status and settings and troubleshoot the 
printer. 
 
Note: This utility works with printer firmware V6.00 and later versions. 
 
4.1 Start the Diagnostic Tool 
1....

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4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup…) 
 
1. Select the PC interface  connected with bar code printer. 
2. Click the “Function” button to setting. 
3. The detail functions in the Printe r Function Group are listed as below. 
 
FunctionDescription 
Factory Default  Initialize the printer and restore the settings to factory default. 
Dump Text  To activate the printer dump mode. 
Configuration Page Print printer configuration. 
RTC Setup  Synchronize...

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5. Troubleshooting 
 
5.1 Common Problems 
 
The following guide lists the most common  problems that may be encountered when 
operating this bar code printer.  If the printer still does not function after all suggested 
solutions have been invoked, please contact  the Customer Service Department of your 
purchased reseller or distributor for assistance. 
 
Problem Possible Cause Recovery Procedure 
Power indicator does 
 not illuminate  * The power cord is not properly  
connected....

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Not Printing 
* Cable is not well connected to serial  
or USB interface or parallel port. 
* The serial port cable pin configuration 
to pin connected.  * Re-connect cable to interface. 
* If using serial cable, 
- Please replace the cable with pin to pin connected. 
- Check the baud rate setting. The default baud rate  
setting of printer is 9600,n,8,1. 
* If using the Ethernet cable, 
- Check if the Ethernet RJ -45 connector green LED  
is lit on.. 
- Check if the Ethernet RJ -45...

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PS/2 port does not 
work  * Did not turn off power prior to plug in
 the PS/2 keyboard. 
* PS/2 keyboard is damaged. 
* PS/2 keyboard doesn’t plug-in  
   correctly. 
* There is no BAS file in the printer.  * Turn off printer power prior to plug in the PS/2 
 keyboard . 
* Plug the PS/2 keyboard again. 
* Make sure the keyboard is fine. 
* Make sure if there is any BAS file downloaded into pri
Poor Print Quality  * Ribbon and media is loaded  
   incorrectly 
* Dust or adhesive...

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LCD panel is dark and 
LEDs are lit on, but 
The label is feeding 
forward  * The LCD panel harness connector 
is loose.  * The LCD panel harness connector is plugged 
upside down. 
Ribbon encoder 
sensor doesn’t work  * The ribbon encoder sensor 
connector is loose.  * Fasten the connector. 
Ribbon end sensor 
 doesn’t work * The connector is loose. 
* The ribbon sensor hole is covered 
   with dust. 
* Check the connector. 
* Clear the dust in the sensor hole by the blower. 
Peel...

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Skip labels when 
printing  * Label size is not specified properly. 
* Sensor sensitivity 
is not set properly. 
* The media sensor is covered with 
  dust.  * Check if label size is setup correctly. 
* Calibrate the sensor by Auto Gap or Manual Gap 
  options.  
* Clear the GAP/Black mark sensor by blower. 
The printing position 
of small label is 
 incorrect * Media sensor sensitivity is not set 
properly. 
* Label size is incorrect. 
* The parameter Shift Y in the LCD 
menu is...

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5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 
 
This printer has been fully tested before delivery. There should be no ribbon 
wrinkle presented on the media for general -purpose printing application. Ribbon 
wrinkle is related to the media thickne ss, print head pressure balance, ribbon film 
characteristics, print darkness setting… etc. In case the ribbon wrinkle happens, 
please follow the instructions bel ow to adjust the printer parts.
 
 
Adjustable 
Printer 
Parts...

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Adjust the print head  pressure adjustment knob  
 
  
The print head pressure adjustment knob has 5 levels of settings.  
Clockwise direction adjustment is to increase the print head  
pressure. Counter Clockwise adjustment can decrease the print  
head pressure. If the wrinkle on the label starts from the lower left  
side to upper right side, please do following adjustment. 
 
1. Decrease the right side print head pressure adjustment knob  
setting 1 level per each adjustment...