Amanda Work Group Administration Guide

							Chapter 2:
Getting Started
Starting Amanda
Amanda starts automatically when you start the Amanda computer. Amanda runs as an 
NT service on that computer.
Using the Services dialog (a Windows NT dialog accessed from the control panel), you 
can:
 Make the server start, stop, pause, or continue
 Change the automatic startup to a manual startup
 Disable the service
N
OTE:Task Manager does not recognize NT Services. You must manually con-
firm that Amanda is running as an NT Service.
To confirm that your server is running as an NT Service:
1. From the Control Panel, select Services.
The Services dialog opens.
2. Scroll to locate Amanda in the Service list box.
The Status list indicates “started” and the Startup list is “Automatic.”
To stop running your server as an NT Service (this shuts Amanda down):
1. From the Control Panel, select Services.
The Services dialog appears.
2. Scroll and select Amanda in the Service list box.
3. Click Stop.
If the server fails for any reason, the error messages are displayed in the Event Viewer 
application log. 
To view the NT service in the Application Log:
1. On the Start menu, click Programs, then Administrative Tools (Common), then Event 
Viewer.
The Event Viewer window appears.
2. On the Log menu, click Application. 
						

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The Event Viewer Application Log window displays service information entries.
3. Double-click an entry to view the Event Detail dialog.
Locking Amanda’s Computer
You should lock the computer on which Amanda is installed when you are not using it. 
To lock the computer:
1. Press Ctrl+Alt+Delete to display the Task Manager dialog box.
2. Click Lock Workstation.
The computer locks.
When you return, you must press Ctrl+Alt+Delete to unlock the computer. The user 
name is Administrator and the default password is AMandA.
Specifying a Time Zone
Calculating the correct times in Amanda when clients are in different time zones requires 
setting the TZ environment variable. TZ contains a string giving time zone and daylight 
savings information. A line sets this variable in the AUTOEXEC.BAT file which is 
constructed during new Amanda installations. This line sets the variable to PST8PDT 
which matches the default behavior of a system without a value for this variable, that is 
Pacific time zone, with daylight savings.
This string follows the convention used to identify time zones on PCs. This string has 
three parts which are constructed as described below. (PST8PDT is used as an example in 
the description.)
1. PST
Names the time zone, Pacific Standard.
2. 8
Gives the offset, + 8 hours from Universal Coordinated Time (UCT, formerly named 
Greenwich Mean time or Zulu time). Negative amounts are valid for those time zones 
on the opposite side of the UCT time zone. Amounts may be real numbers instead of 
integers. Real values may be used to set precise local times; they are also used by 
some countries for their official times, for example, India uses a value of 12.5 hours. 
3. PDT (Optional.)
This indicates the name of a time zone with daylight savings implemented; indicates 
that programmatic correction for annual time changes should be made. 
						

							Chapter 3:
Monitoring Amanda
Overview
Amanda Monitor lets you view the real time status of the Amanda from a workstation on 
your Local Area Network (LAN).
The current status includes:
 Version number
 System usage information
 Number of mailboxes
 Amount of hard disk space available
 When the system was last started
 Each Amanda telephone port’s number, type, and status
 Fax modem status
Using Amanda Monitor
To access Amanda Monitor:
1. Select the Amanda Monitor icon from the Amanda group. 
The Monitor Logon dialog box appears.
2. Click Network Settings…. 
The Network Settings dialog box appears. Its default setting for the Server Name, 
AMANDASERVER, is accurate in most cases. See your network administrator to be 
sure. You can also use an IP address.
3. Click OK.
The Monitor Logon dialog box reappears.
4. Type the security code for the system administrator mailbox (mailbox 999) in the 
Password text box.
The default security code is 999, but you should change that.
The Amanda Monitor main window appears. 
						

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The Amanda Monitor main window displays general information about the system. Its 
menus and toolbar allow you to modify the main window and, more importantly, trace 
system activity.
You can run Amanda Monitor minimized on your desk during work hours. Consider 
putting it in your Windows StartUp group.
Logging Back On
If you lose connection to the server while you are using Amanda Monitor, you can log 
back on without exiting Amanda Monitor.
To log back on to Amanda:
 On the File menu, click Log On.
A message indicates that you are logged on or that the server is unavailable. 
						

							Chapter 3: Monitoring Amanda17
System and Port Information
The Amanda Monitor provides system and port information.
System Information
Below the menu bar, Amanda Monitor displays general information about your Amanda 
system:
Port Information
StartedThe date and time (in 24-hour format) at which Amanda was last start-
ed.
ShutdownThe next time Amanda is scheduled to shut down automatically. Shut-
downs can be scheduled every day, once a week, or never as defined 
by Amanda’s system configuration options.
TimeThe current date and time according to Amanda.
VersionAmanda’s version number.
Voice Board 
DriverThe version number for your voice board driver.
Next NotifyThe next mailbox to be notified and the time of that notification.
FaxThe status of configured fax modems (if present).
Disk space 
freeThe amount of free disk space still available for message storage in 
hours and minutes of recording time.
CPU freeThe CPU idle time as a percentage. The CPU idle time fluctuates and 
is heavily dependent on the type of CPU (386, 486, Pentium Proces-
sor), the activity on the voice ports, the fax or data modems, and the 
serial ports.
Busy countHow often all the ports are busy simultaneously. This will help in de-
ciding when to add more ports.
No. of calls 
takenThe total number of answered calls since the last start-up.
Total mail-
boxesThe total number of mailboxes currently defined.
PortThe number of each active port.
TypeThe type of call Amanda processes through this port.
StatusThe current activity on that port. 
ANSWERThe PCPM tone indicates that there was an answer
BUSYThe PCPM tone indicates that the extension is busy
CHAINProcessing a Done, Busy, or RNA chain
DIALDialing
ERRORThe PCPM tone indicates that there was an error 
						

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EXECUTEProcessing a mailbox
FATALFatal error occurred and port is reset to IDLE.
FINDUsing the employee directory
GREETINGPlaying the greeting
HANGUPProcessing a hang up
HOLDHas the caller on hold
IDLENot processing a call
LOGINProcessing a user who has logged on to hear mes-
sages
MAILDelivering messages.
MENU:1–8Menu command selected from top level menu
MENU:TOPMenu level for the user
NOTIFYProcessing a notification record. 
PCPMReceiving a PCPM tone
RECORDINGRecording a message or greeting
RINGListening to a ring
RNAThe PCPM tone indicates that there was no answer
SENDSending a message
MailboxThe current mailbox being accessed on that port, or the last mailbox 
accessed if the port is now IDLE.
CallsThe total number of calls made or answered on that port.
Last UsedThe last time the port started activity or went off-hook. 
						

							Chapter 3: Monitoring Amanda19
Using the Menus
MenuCommandDescription
FileNew…Creates a new trace file using the New Trace File dialog box to name the new 
file. The default file extension is .OUT. The new trace file is stored on your 
workstation.
To start the trace, on the Administer menu, click Trace to File then Start.
Copy…Copies a file from your PC or from the server to another PC or to another file 
within the server. 
You can also copy files from your PC to your PC or from the server to the serv-
er. 
If you are copying from or to a local PC, the Browse button is available.
AdministratorAllows you to start Amanda Administrator from Amanda Monitor.
Log OnAllows you to log back on to Amanda if you have been disconnected.
ExitEnds your Amanda Monitor session. You can also use the Close command on 
the application Control menu. Amanda Monitor prompts you to save docu-
ments with unsaved changes.
ViewToolbarDisplays or hides the Toolbar, which includes buttons for some of the most 
common commands in Amanda Monitor, such as File New. A check mark ap-
pears next to the menu command when the Toolbar is displayed.
Status BarDisplays or hides the Status Bar, which describes the action to be executed by 
the selected menu command or depressed toolbar button, displays the time on 
your PC clock, and displays the keyboard latch state. A check mark appears 
next to the menu command when the Status Bar is displayed.
Adminis-
terTrace WindowAllows you to Open… and Close the Server Trace window.
Trace to FileAllows you to Start and Stop saving trace information from the server to the 
current file. You can also view the trace file while it’s running by selecting 
View….
Once the trace has stopped, you can view the trace file by selecting View….
Mailboxes…Displays a list of the mailboxes currently using a Client Connection and allows 
you to disconnect users.
Allows you to reset a single port on the system without having to shut the sys-
tem down.
Allows you to change the system’s date and time.
HelpDisplays a list of topics available on the online Help.
Displays information on how to use online Help.
Displays Company, Product and Program information. 
						

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Using the Toolbar
The toolbar offers a number of shortcuts.
Opens a new trace file if you do not wish to use the default.
Displays the Copy dialog box which will allow you to copy a file from your PC or 
the server to another PC or to another file within the server. You can also copy files 
from your PC to your PC or from the server to the server.
Allows you to view the existing trace file.
Opens the trace window.
Closes the trace window.
Starts the tracing to file.
Stops the tracing to file.
Allows you to change the date and time.
Displays online Help.
Displays context help. Click the button then click an object in the window, such as 
the scroll bars or another button, to display help on that object. When there is no 
help for a particular object, help for the main window appears.
Resetting Ports
You can reset individual ports on the Amanda system without shutting down the system. 
Resetting a port forces a hangup and changes the port’s status to IDLE.
C
AUTION:Anyone using the port being reset will be disconnected without warning.
To  r e s e t  a  p o r t :
1. On the Administer menu, click Ports….
The Voice Server Ports dialog box appears.
2. Select a port from the Active Ports list box then click Reset.
3. Click Done.
Tracing Port Activity
For new installations, you create trace files every time you restart Amanda. The 
C:\AMANDA.BAT file creates the trace file, C:\AMANDA\TRACE.OUT. It also stores 
your last three trace files as TRACE1.OUT, TRACE2.OUT, and TRACE3.OUT, all in the 
C:\AMANDA directory. 
						

							Chapter 3: Monitoring Amanda21
This allows the installer or administrator to:
 Check on the results of configuration changes
 Have trace information available if he needs to call The Amanda Company cus-
tomer support for assistance
The trace files are restricted in size to 1300 kilobytes (1.3 MB). This keeps the files 
manageable, and allows the trace files to be copied to a standard 3.5-inch floppy disk. 
N
OTE:Because of this size limitation, when the trace file reaches its maximum 
size, it deletes the initial entries. Therefore, the trace file stores only the 
last 1300 kilobytes of trace information. If the Amanda system is sched-
uled for a nightly automatic shutdown, you will have an automatic back-
up of the last three days’ trace files and insure that the trace files are 
written to disk. Otherwise, if the system is crashing, a trace file could be 
lost in the crash.
From Amanda Monitor, you can create trace files on your local workstation (or network). 
From Amanda, you can create trace files on the server. You can copy trace files from the 
server to your workstation (or network) and vice versa. You can also copy trace files from 
one location on the server to another and from one location on your workstation (or 
network) to another.
To start a real-time trace:
1. Do one of the following:
 On the Administer menu click Trace Window then Open….
 Click Open Trace Window   on the toolbar.
The Server Trace window opens.
2. Click Freeze Frame… to examine the last 200 lines of the trace in another window. 
The real-time trace continues while the Freeze Frame window is open.
3. Click Cancel to return to the Server Trace window.
4. To close the Server Trace window, do one of the following:
 Click Cancel.
 Click Close Trace Window   on the toolbar.
 On the Administrator menu click Trace Window then Close.
To start (and stop) a trace to file:
1. Do one of the following:
 On the Administer menu click Trace to File then Start….
 Click Start Trace File   on the toolbar.
The default trace file is TRACE.OUT. It is located on your workstation in the direc-
tory where Amanda Monitor is installed.
2. On the Administer menu, click Trace to File then View… to view the file in NotePad 
(or another default Windows editor).  
						

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3. To stop tracing, do one of the following:
 On the Administer menu click Trace to File then Stop….
 Click Stop Trace File   on the toolbar.
To create a new trace file:
1. On the File menu, click New….
The Open Trace File dialog box appears.
2. Indicate the name and location of a new trace file on your workstation (or network).
The default file extension is .OUT. 
3. Use the steps in the previous procedure “To start a trace to file” for more information. 
Displaying a List of Mailboxes
you can display a list of the mailboxes currently connected to the server as clients. You 
can also disconnect the users of those mailboxes from Amanda Monitor.
To display a list of mailboxes:
1. On the Administer menu, click Mailboxes….
The Voice Server Mailboxes dialog box appears.
For example, “eric:1090 999” means that a user on the machine that has the Internet 
host name “eric’ is using port 1090 to access mailbox 999.
2. Click Done to exit the Voice Server Mailboxes dialog box when you are done.
You can disconnect users without having to shut down the system.