AltiGen comm MAXCS 87 CDR Manual
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Records and Data SchemaCDR Manual 55 Table: AGENTPERWGSUMMARY3 Database ElementDefinitionTypeSpecification Version Version of the record LONG2 = OE/ACM 5.0A NodeID Server ID (System ID) assigned to a MAXCS system in MaxAdmin LONG value: 1–100 uid Unique ID to link to AGENTPERWGSUMMARY1 LONG DurLogin The total time agent was logged in. LONG DurOutWGTalk Talk duration of outgoing con nected calls (NumOutWGConnected) from the time the call enters "Connected" state until disconnected, parked or transferred LONG NumOutWGWrapUp Number of wrap-ups for outbound WG calls LONG DurOutWGWrapUp Wrap-up duration for outbound WG calls LONG NumOutWGHold Count of outbound WG hold calls by agent (One call on hold multiple times will count once only) LONG DurOutWGHold Hold duration of outbound workgr oup calls LONG Database ElementDefinitionTypeSpecification
Data Schema 56 CDR Manual Table: AGENTSUMMARY1 Database ElementDefinitionTypeSpecification Version Version of the record LONG2 = OE/ACM 5.0A NodeID Server ID (System ID) assigned to a MAXCS system in MaxAdmin LONG value: 1–100 uid Unique ID to link to AGE NTSUMMARY2, AGENTSUMMARY3, and AGENTSUMMARY4 LONG StartTime GMT start time of record's period. Seconds since 1970/01/01 00:00:00. LONG EndTime GMT end time of record's period. Seconds since GMT 1970/01/01 00:00:00. LONG GMTOffset Offset to GMT time, includes daytime savings, i n seconds; ex: Pacific Summer time 25200 LONG LocalDay 8 digit number representing date ex: 20040608 = 06/08/2004 LONG Format: yy yymmdd DayofWeek Day of the week LONG0 = Sunday 1 = Monday 2 = Tuesday 3 = Wednesday 4 = Thursday 5 = Friday 6 = Saturday AgentNum Agent Extension Number LONG Table: AGENTSUMMARY2 Database ElementDefinitionTypeSpecification The following values are significant only when an agent logs in to at least one workgroup. If an agent doesn’t log into any workgroup, all valu es should be zero. Version Version of the record LONG2 = OE/ACM 5.0A
Records and Data Schema CDR Manual 57 NodeIDServer ID (System ID) assigned to a MAXCS system in MaxAdminLONGvalue: 1–100 uidUnique ID to link to AGENTSUMMARY1LONG NumInDirCallDirect (non-workgroup) incoming callLONG NumInDirAnsweredDirect (non-workgroup) incoming call answeredLONG DurInDirTalkTotal talk duration of direct (non-workgroup) incoming callsLONG NumInDirVMCount of direct inbound voicemail messageLONG DurInDirVMTotal duration of direct inbound voicemail messageLONG NumInDirHold The number of direct incoming call put on hold (One call on hold multiple times will count once only) LONG DurInDirHoldTotal hold duration of direct incoming callsLONG NumOutDirConnectedNumber of direct outgoing connected callsLONG DurOutDirTalkTotal talk duration of direct (non-workgroup) outgoing connected callsLONG NumOutDirHold Count of direct outbound calls on hold (One call on hold multiple times will count once only) LONG DurOutDirHoldTotal hold duration of direct outbound callsLONG NumAgentBusyNumber of times agent is busyLONG DurAgentBusyThe duration of time when agent is busyLONG NumInWrapUpNumber of times agent entered Wrap UpLONG Database ElementDefinitionTypeSpecification
Data Schema 58 CDR Manual Table: AGENTSUMMARY3 Database ElementDefinitionTypeSpecification Version Version of the record LONG2 = OE/ACM 5.0A NodeID Server ID (System ID) assigned to a MAXCS system in MaxAdmin LONG value: 1–100 uid Unique ID to link AGE NTSUMMARY1 LONG CountLogonWG Count of workgroups that agent is logged into LONG DurAgentLogon The login duration when agent logs into at least one workgroup LONG NumAgentAvailable Number of times agent is available LONG DurAgentAvailable The duration while agent is in ava ilable state LONG Table: AGENTSUMMARY4 DurInWrapUp Wrap-up duration of incomin g workgroup calls LONG NumOutWrapUp Number of wrap-ups for o utbound workgroup calls LONG DurOut WrapUp Wrap-up duration for o utbound workgroup calls Database ElementDefinitionTypeSpecification The following values are signifi cant only when an agent logs into at least one workgroup. If an agent doesn’t log into any workgroup, all values should be zero. Version Version of the record LONG2 = OE/ACM 5.0A NodeID Server ID (System ID) assigned to a MAXCS system in MaxAdmin LONG value: 1–100 uid Unique ID link to AGENTS UMMARY1 LONG Database ElementDefinitionTypeSpecification
Records and Data Schema CDR Manual 59 Table: CDRMAIN NumAgentDNDNumber of times agent entered DNDLONG DurAgentDNDTotal duration of the DNDLONG NumAgentFWDNumber of times agent enable extension forward and enter FWD stateLONG DurAgentFWDDuration of agent in FWD stateLONG NumAgentErrorNumber of times agent enter Error State while loginLONG DurAgentErrorDuration of agent in Error State while loginLONG NumNotReadyCount of Agent enters Not-Ready stateLONG DurNotReadyDuration of Agent Not-ReadyLONG Database ElementDefinitionTypeSpecification VersionVersion of the recordLONG2 = OE/ACM 5.0A NodeIDServer ID (System ID) assigned to a MAXCS system in MaxAdminLONGvalue: 1–100 StartTime GMT start time of record's period. Seconds since 1970/01/ 01 00:00:00. LONG EndTime GMT end time of record's period. Seconds since 1970/01/ 01 00:00:00. LONG GMTOffset Offset to GMT time, includes daytime savings, in seconds; ex: Pacific Summer time 25200 LONG LocalDay 8 digit number representing date ex: 20040608 = 06/08/ 2004LONGFormat: yyyymmdd Database ElementDefinitionTypeSpecification
Data Schema 60 CDR Manual DayOfWeekDay of the weekLONG 0 = Sunday 1 = Monday 2 = Tuesday 3 = Wednesday 4 = Thursday 5 = Friday 6 = Saturday SessionID Session ID: a unique number, usually 9 digits or larger, assigned by MAXCS to a call LONG SequenceID A unique number to identify multiple records of same call (same Session ID), beginning with 0 LONG TrunkCallTrunk call or external callLONG1=Internal 2=Trunk Call DirectionDirection of the call (incoming or outgoing)LONG 1=Outgoing 2=Incoming 3=Not applicable (for example, MeetMe conference would be 3) OriginalPriorityThe first priority set by the system for this call (1-9)LONG StartPriorityCall priority at Start Time (1-9)LONG EndPriorityCall priority at End Time (1-9)LONG Database ElementDefinitionTypeSpecification
Records and Data Schema CDR Manual 61 CallerTypeType of line for an incoming call LONG 0 = Unknown line type 1 = Ext analog 2 = Ext IP 3 = Reserved 4 = Ext virtual 5 = Workgroup 6 = Application Extension 7 = Analog Trunk 8 = T1 Trunk 9 = IP Trunk 10 = PRI Trunk 11 = not used 12 = E1 trunk CallerPadLine’s physical address for an incoming callCHAR (5) E.g. “0004”, where “00”=slot, “04”=channel Always “-1-1” for WG or virtual extension CallerNum Caller phone number of an incoming call (extension number or off-net PSTN)CHAR (41) CallerName Caller name for an incoming call (provided by CO for trunk calls; as entered in MaxAdmin for extension calls) CHAR (65) CallerTenantCaller Tenant nameCHAR CallerProjectCaller Project IDLONG Database ElementDefinitionTypeSpecification
Data Schema 62 CDR Manual TargetTypeCalled target line typeLONG 0 = Unknown line type 1 = Ext analog 2 = Ext IP 3 = Reserved 4 = Ext virtual 5 = Workgroup 6 = Application Extension 7 = Analog Trunk 8 = T1 Trunk 9 = IP Trunk 10 = PRI Trunk 11 = not used 12 = E1 trunk TargetPadPhysical address of line for a called targetUCHAR (5) E.g. “0004,” where “00”=slot and “04”=channel TargetNumNumber for a called targetCHAR (41) TargetNameName for a called targetCHAR (65) TargetTenantTenant name for called targetCHAR TargentProjectProject ID for called targetLONG TargetWGNumTarget workgroup numberCHAR WGSessionIDA unique Session ID for workgroup callLONG OutGoingWGWorkgroup number for an outgoing call, while agent loginLONG ConfSessionIDConference Session IDLONG DNISDNIS number for incoming callCHAR (33) AccountCodeAccount codeCHAR (11)1—10 digits in length Database ElementDefinitionTypeSpecification
Records and Data Schema CDR Manual 63 AADuration Duration in seconds an incoming call is connected to the Auto Attendant/IVR; multiple connections to AA/IVR in a single session produces multiple records LONG RingDurationDuration in seconds a call is ringing and in workgroup queueLONG QueueDurationDuration in seconds when a call stays in a queue.LONG VMDuration Duration in seconds after a call goes into a voicemail box; includes greeting, false attempts at messages, successful message, and review of message LONG VMRecDuration Duration in seconds of recording time for a VM message that was completed LONG HoldDurationDuration in seconds while a call is on holdLONG TalkDurationDuration in seconds of talk timeLONG RecordDurationDuration in seconds of recordingLONG AnswerWithin SLT Call is answered within the Service Level Threshold LONG1=within 2=not within ExitStateState when call is terminatedLONG(see end of this table for specifications for the 34 exit states) Database ElementDefinitionTypeSpecification
Data Schema 64 CDR Manual AbnTargetTypeType of abandon forward targetLONG 1=Abandon to AA 2=Abandon to Operator 3=Abandon to Extension 4=Abandon to Outside Number 5 =Abandon to VM 6 = Abandon to Application 7 = Abandon to Others 8 = Call Disconnected AdvQAppTypeType of Advanced Queue Management ApplicationLONG MMCallTypeMulti-Media call typeLONG PriorityQueueDur ationThe duration in seconds of a call hold current priority in queueLONG IVRExitPointExit Point of IVR/AACHAR (63) When a call is transferred from AA menu, the system logs the exit AA point, which is the AA item ID. IVRDataData of IVR/AACHAR (255) UserDataAgent inputCHAR (255) FormDataWeb form dataCHAR URLDataLast URLCHAR (255) DNISNameDNIS name for incoming callCHAR (64) CallbackTypeWorkgroup callback call typeLONG1 - Callback request 2 - Callback attempt Database ElementDefinitionTypeSpecification