AltiGen comm MAXCS 87 CDR Manual

							Using CDR Search
CDR Manual 25
1. Select the time range for the search:
•User Define—the From/To fields default to a range that includes 
the 10 previous days. Edit the date and time for a custom range
•Today—sets the From/To fields to the current date
•Last 7 Days—sets the From/To range to the previous seven days
2. Select the Interval (1 day, 1 hour, or 15 minutes) to specify the 
granularity of your search results.
Note:This selection is overridden by the interval setting in 
MaxAdmin. If your search results produce greater intervals 
than you specified, consult your system administrator.
3. Select the type of search:
•Workgroup Statistics—statistics on a specific workgroup
•Agent Statistics per Workgroup—statistics on a specific agent 
for a specific workgroup
•Agent Statistics—statistics on a specific agent for every 
workgroup to which the agent belongs
Note:See “CDR Search / Group CDR Search Results: Summary 
Window” on page 41 for workgroup statistics call data details.
4. Depending on the type of search you selected, specify a Workgroup 
and/or Agent to search on.
5. Click Search. During the search, a progress window appears. To 
cancel the search, click Cancel.
Search results appear in the Statistics window. Refer to “Search 
Results” on page 25 for details on working with search results.
Search Results
The type of search you perform determines the type of results you see:
•Summary (which also enables drilldown to call Details and Records 
windows)
•Statistics
All Results windows have the following buttons:
•Export—exports selected calls to a csv file. Refer to “Exporting 
Records”  for details. 
						

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26 CDR Manual
•Print —prints the selected calls. Refer to  “Printing Records”  for 
details.
All Statistics windows (WG, Agent Statistics Per WG, Agent) als o have a 
St
 op  button.
For explanations of r ecords and database schema, see the “Recor ds and 
Data Schema” section.
Summary (CDR Search  and Group CDR Search)
For CDR Search and Gr oup CDR Search, the Su mmary window displays 
the results.
• The  Detail button opens the Detail window for a selected call. Refer to 
“Call Details”  for details. 
						

							Using CDR SearchCDR Manual  27
Call Details
1. To see details on a call, 
select a record in the 
Summary window and click 
Detail.
The Detail window opens.
You can drill down for detailed information on call records.
2.To view call records, right-click  a record in the Detail
  window and 
select  Show Call Info . 
						

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28 CDR Manual
Session ID Call Details
When searching by Session ID, the  following window shows search results. 
						

							Using CDR Search
CDR Manual 29
For detailed information on this call record, select the record and click the 
Detail button.
Right-clicking on an entry opens a drop-down menu to Show Call Info or 
Copy Session ID to Clipboard.
Statistics (WG Statistics)
For Workgroup Statistics searches, the Statistics windows display the 
results of your search.  
						

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30 CDR Manual
There are different windows for t he three types of WG Statistics searches 
you can perform.
Figure 1.  The Workgroup Statistics window 
						

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Figure 2.
 The Agent Statistics  per Workgroup window 
						

							Exporting Records
32 CDR Manual
Figure 3. Agent Statistics window
Exporting Records
You can export records in csv format from the Statistics, Summary, Detail, 
and Record windows.
To export records from the Statistics window:
1. Click Export. 
2. Click OK to open the Save As dialog box.
To export records from the Summary, Detail, and Record windows:
1. Do one of the following:
• To export specific records, select the records you want, then click 
Export. In the Select window that appears, select Export only 
selected records.
• To export all records, click Export. In the Select window that 
appears, select Export All Records.
2. Click OK to open the Save As dialog box. 
						

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CDR Manual 33
Printing Records
You can print records from the Statistics, Summary, Detail, and Record 
windows.
To export records from the Statistics window:
1. Click Print. 
2. Click OK to open the Windows Print dialog box.
To print records from the Summary, Detail, and Record windows:
1. Do one of the following: 
• To print all records, click Print. In the Select window that appears, 
select Print out all records.
• To print specific records, select the records you want, then click 
Print. In the Select window that appears, select Print out only 
selected records.
2. Click OK. 
						

							Printing Records
34 CDR Manual