Aleratec DVD CD RoboRacer SA Stand Alone 100 Disc Capacity Duplicator User Guide

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Troubleshooting
SymptomCorrective Action
Buttons do not function 
when pressed.  A momentary pause may occur while scrolling 
• 
through menu options, as certain functions 
require a refresh of the source disc’s details.
The duplicator still may be busy with the last 
• 
task. Check the display for messages that indicate 
an operation in progress.
Button mechanism may be malfunctioning. 
• 
Switch the power off, wait 10 seconds, and then 
power on again to check for any improvement.
No message on the display 
and/or no indicator lights 
when powered on.  Cycle the power by switching the power off, 
• 
waiting 10 seconds, and then powering on again.
Check that the power cord is fastened securely to 
• 
the duplicator, and to the electrical outlet.
Test the electrical outlet with another appliance.
•  
						

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56
Technical Support
After reading this User Guide, if you need additional assistance with th\
is 
product, please contact Aleratec Technical Support. Our technical staff will 
be happy to assist you, but they may need your help to better assist you\
. 
Calling Aleratec Technical Support without all the necessary information 
can be both time consuming and frustrating. Therefore, please try to have 
the following information ready before calling:
Serial Number - the serial number is located on the 
1.  back of the DVD/
CD Copy Cruiser Pro HLX Win/Mac.
Troubles - your questions about the DVD/CD Copy Cruiser Pro HLX 
2. 
Win/Mac. Please provide enough information about your problems so 
our technical staff can recreate and diagnose it.
Technical Support Addresses and Phone Numbers
By e-mail: 
 
X [email protected]
By Telephone: 
 
X 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific 
Time, Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
Access is available 24 hours a day, 365 days a year, via:
 
X
The World Wide Web at:  www.aleratec.com
FAX at: 1-818-678-0483 
						

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Service and Support
 Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of 
normal use of this product and does not apply to damage from improper 
use, abuse, accidents, unauthorized service, or inadequate packaging 
when shipping the product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product \
only if the product was originally purchased for use, not re-sale, from \
Aleratec, Inc., an Aleratec, Inc. authorized dealer or distributor, or any 
other Aleratec, Inc. approved reseller for this product. This product is 
warranted to be free from defects in workmanship and material for a 
period of one year from the date of your original purchase.
If the product fails during normal and proper use within the warranty 
period, Aleratec, Inc. will, at its option, repair or replace the product at 
no cost (except shipping and insurance). This limited warranty does not 
include service to repair damage from improper installation, accident, 
disaster, misuse, abuse, or modifications to the subsystem, or by any 
other causes unrelated to defective materials or workmanship. 
						

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58
Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, 
and applies only to products that are new and unopened on the date 
of purchase. For areas outside the United States and Puerto Rico, 
contact the authorized dealer from whom you purchased this product to 
determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE 
LIABILITY OF ALERATEC, INC., AND IS IN LIEU OF ALL 
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, 
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF 
MERCHANTABILITY OF ITEMS FOR A PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or 
refurbished components, as provided in this Limited Warranty. 
Aleratec, Inc. shall not be liable for any direct, indirect, special 
incidental products or consequential damages, including, but not 
limited to, any loss of data or loss of profits or business, regardless of 
the form of action or theory of liability resulting from any defect in, \
or use of, this product (even if Aleratec, Inc. has been advised of the 
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, 
for damages to you or any third party, regardless of the form of action 
or theory of liability, shall not exceed the purchase price you paid for 
this product.
Some states do not allow limitations of the disclaimer of implied 
warranties, the period an implied warranty lasts, or the exclusion or 
limitation of incidental or consequential damages, so the exclusions and\
 
limitations stipulated in this Limited Warranty may not apply to you. 
This Limited Warranty gives you specific legal rights, and you may 
have other rights which vary from state to state. 
						

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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your 
subsystem was purchased within the one year warranty period and 
no later than thirty days after discovery of claimed defect, whichever 
occurs first. In either case, you must provide proof of original purchase 
before any warranty service can be performed. Products and parts 
provided as a result of warranty service may be other than new but 
will be in good working order and become your property at the time of 
exchange. At the same time, the exchanged products or parts become 
the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the 
Duplicator, to prepay shipping charges, and to use the original shipping 
container or equivalent. Any service outside the scope of this limited 
warranty shall be at Aleratec, Inc.’s or its Authorized Service Provider’s 
rates and terms then in effect.
This warranty gives you specific legal rights; you may also have other 
rights which vary from state to state. 
						

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60
Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty cl\
aim:
Model No.:  _____________ Serial No.:  ____________________________
Date Purchased   ________________________________________________
Place of Purchase:  ______________________________________________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM:  _____________________ FAX:  ____________________________
E-MAIL   ________________________
RE:  ________________________ TEL:  ____________________________
DATE:  _______________ # OF PAGES:  ____________________________
I am experiencing the following problems with my 1:2 DVD/CD Copy 
Cruiser Pro HLXTM Win/Mac:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
By answering these questions, your problem will be solved more rapidly. 
Make copies as necessary. You can reach us electronically at: www.aleratec.
com on the internet. 
NOTE: Please store and track the included software, registration codes and 
parts carefully. Requests for replacement software, registration codes, and/
or parts may incur a fee. 
						

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Notes: 
						

							Document Number: 9399067_ENG_Rev. A  Copyright © 2010
Specifications subject to change without notice. 
 
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com