Aleratec 15 HDD Copy Cruiser IDE SATA Hard Disk Duplicator User Guide
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www.aleratec.com45 Using the 1:5 HDD Copy Cruiser IDE/SATA Main Menu Adv Setup Adv Setup: Copy HPA If the source hard disk contains a Host Protected Area (HPA), this option allows you to choose whether or not to copy data within the HPA. 1. Press and hold ESC for about three seconds to access the “Adv Setup” menu. The following screen will be displayed. 2. Use the arrow buttons (or) to select “Copy HPA”. The following information will be displayed. 3. Press ENT to display the current configuration setting. A screen similar to the following will be displayed. 4. Use the arrow buttons () to toggle the option “On” or “Off”. After changing a setting, remember to press ENT to save it. Note: The HPA is a hidden data region defined in ATA/ATAPI-4. This area is not usually accessible to the operating system or software applications. The 1:5 HDD Cruiser supports the copying of data from this hidden area. ESC 11. Adv SetupENT ESC 11-08. Adv SetupCopy HPAENT ESC Copy HPAOffENT
www.aleratec.com46 Using the 1:11 HDD Copy Cruiser IDE/SATA Main Menu Adv Setup Adv Setup: Burn In This function is used to burn in all HDD 1. Press and hold ESC for about three seconds to access the “Adv Setup” menu. The following screen will be displayed. 2. Use the arrow buttons (or) to select “Burn In”. You will have four Burn In options. 3. Press ENT to display the current configuration setting. A screen similar to the following will be displayed. 4. Use the arrow buttons () to select an option, press ENT and Burn In will begin. After changing a setting, remember to press ENT to save it. ESC 11. Adv SetupENT ESC 11-09. Adv SetupBurn InENT ESC Burn In ModeCopy & CompareENT ESC Burn In ModeCompareENT ESC Burn In ModeAsync Cpy & CmpENT ESC Burn In ModeAsync CompareENT
www.aleratec.com47 Specifications Power Requirements115 - 230 VAC Switchable Dimensions(length x width x height)D: 430mm W: 190mm H: 355mm Weight9.4 Kilograms Note: Specifications subject to change without notice. Troubleshooting If your 1:5 HDD Copy Cruiser IDE/SATA is not performing as expected, refer to the symptoms below, and follow the suggested corrective action. SymptomsCorrective Actions LCD DisplayIf the LCD display does not display any message and the backlight is not lit after powering on the 1:5 HDD Copy Cruiser IDE/SATA, check that the power cable is properly connected and that the ON/OFF switch is turned on. Error MessagesWhile the system is performing an operation and the operation is manually terminated, an error message will be shown in the LCD display. This may lead to an failed operation and could cause the 1:5 HDD Copy Cruiser IDE/SATA to stop responding. If this happens, power the unit off, wait about ten (10) seconds, and then reapply power. Hard DiskIf the 1:5 HDD Copy Cruiser IDE/SATA does not detect one of the hard disk drives, verify that the drive is properly seated in the drive bay. Keypad ButtonsIf pressing the keys on the front panel produces no response from the system, the 1:5 HDD Copy Cruiser IDE/SATA may still be busy with the previous operation. If the system idle, power the unit off, wait about ten (10) seconds, and then reapply power. Firmware UpdateThe device can be updated to new versions of firmware via a DVD/CD drive. If unable to update the firmware, check that the firmware was downloaded correctly. A failed firmware upgrade may cause the 1:5 HDD Copy Cruiser IDE/SATA to become inoperable. If the system is working normally, do not attempt this operation. If the system is already experiencing problems, please contact Aleratec for repairs. Startup/ShutdownDo not power off the system while it is performing an operation. After a normal shutdown, wait about ten (10) seconds before reapplying power.
www.aleratec.com48 Technical Support After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Contacting support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located on the bottom of the 1:5 HDD Copy Cruiser IDE/SATA. 2. Serial Number - the serial number is located on the back of the 1:5 HDD Copy Cruiser IDE/SATA. 3. Troubles/symptoms - please provide enough information about the issue so our technical staff can accurately diagnose it. Technical Support Addresses and Phone Numbers XBy e-mail: [email protected] XBy Telephone: 1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your Aleratec product. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: 1-818-678-0483
www.aleratec.com52 Technical Support FAX Back Form Aleratec, Inc. Technical Support Fax Back Form Please record the following information to help expedite any warranty claim: Model No.: _________________Serial No.: _______________________________ Date Purchased: ______________________________________________________ Place of Purchase: _____________________________________________________ Firmware Version: ________________ HDD Brand and Model: _______________ To: Technical Support Group FAX: 1-818-678-0483 FROM: ________________________FAX: _______________________________ E-MAIL ____________________________ RE: ___________________________TEL: _______________________________ DATE: __________________# OF PAGES: _______________________________ I am experiencing the following issues with my 1:5 HDD Copy Cruiser IDE/SATA: ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet.
Document Number: 350112_ENG_Rev. B Copyright © 2013 Specifications subject to change without notice. Aleratec, Inc. 9851 Owensmouth Avenue Chatsworth, CA 91311 U.S.A. www.aleratec.com