Aleratec 13 DVD CD LightScribe Duplicator SA User Guide

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Troubleshooting
1.	No	display	on	LCD	or	the	unit	does	not	operate	when	the	power 	is	on.
 ▪Check the power cable connection and the power outlet.
 ▪Make sure the power voltage matches the voltage of your power outlet.
 ▪If the duplicator was stored in a location where the temperature dropped 
below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm 
room with temperatures at least 65°F (19°C) for 4 hours prior to powering 
it on.
2.	Cannot	read	source	disc.
 ▪Check the format of the master DVD/CD or the master DVD/CD itself for 
damage.
 ▪Your Master Disc may be copy protected. Normally, most of the DVD and 
some of the CD you have purchase from stores have been copy protected.
 ▪Use the Writers to read your Master Disc by selecting one of writers as 
the Master Reading Source (Please refer to the tutorial: Select	the	Source	
Drive”). if it works, make a copy of your Master Disc and treat the copy as 
the new master. Then set the Source back to the drive and try again.
3.	Buttons	do	not	function.
 ▪The duplicator may still be busy with a task. Give it a moment and press 
it again. If it still doesn’t work, turn off the machine, and then restart the 
machine after one minute.
4.	Copy	completed	but	the	copies	are	not	readable	/	executable?
 ▪Use the “COMPARE” feature to check the copied disc.
 ▪Based on our experience, the quality of your media plays a big role on this 
part. Try to use high quality media to prevent such problems.
 ▪Please use another DVD/CD player/ROM to test the copied media. 
Sometimes, your DVD/CD Player/ROM may not be compatible with 
recordable DVD/CD disc.
5.	The	failure	rate	is	high.
 ▪Lower the “write speed” and try again. Please refer to the tutorial: “Select 
Burn Speed.”
 ▪Quality of blank disc may be poor.
 ▪Quality of your Master Disc may be poor.
6.	Do	I	need	to	upgrade	my	duplicator’s	firmware?
 ▪Unless your system is getting unstable, we strongly suggest not upgrading 
your duplicator’s firmware. Please contact our Tech Support if your system 
is getting unstable.  
						

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Troubleshooting
7.	Cannot	boot-up	or	fails	to	upgrade	firmware.
 ▪Contact our Tech Support.
8.	Can	I	load	data	directly	from	my	computer 	to	my	duplicator’s	Hard	Drive?
 ▪No, your duplicator’s Hard Drive has a unique file system that computers 
will not recognize. Thus, you can’t perform any read/write operations to the 
Hard Drive from your computer.
9.	How	do	I	reset	my	duplicator	back	to	default?
a. Use UP or DOWN arrow button to navigate to the following screen.
b. Press ENT to enter Utility Menu. You will see the following display:
c. Use UP or DOWN arrow button to navigate to the following screen.
d. Press ENT to enter Load Default Menu. You will see the following display:
e. Press ENT to confirm and you system will be loaded back to default. Once 
the operation is complete, you will see the following display:
f. You need to perform “Shutdown” and restart the system in order for this to 
take effect.
DUPLICATOR 1.0015. UtilitiesCOPYTESTPRINTSOURCE
ESCENT
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Utilities1. Disc InfoCOPYTESTPRINTSOURCE
ESCENT
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Utilities5. Load DefaultCOPYTESTPRINTSOURCE
ESCENT
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Load DefaultPress OK to continueCOPYTESTPRINTSOURCE
ESCENT
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Utilities5. Load DefaultCOPYTESTPRINTSOURCE
ESCENT
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Troubleshooting
Error Codes
Typically the system will show an error message and error code if a problem occurs. 
Please reference the below diagram for a description of the error codes and the 
recommend solution:
Error CodeError MessageRecommendation
200Master Disc EmptyBlank Disc is in the Source Tray. Make sure thesource is properly selected and double check theMaster Disc.
201Bad MasterThe Master Disc is not recognized by the SourceTray. Please eject and reload the Master Disc ordouble check the Master Disc for quality.
202To targets!There is no blank disc(s) recognized by the system.Please make sure the blanks disc(s) is properlyplaced in the recording tray(s).
203Burner Mixed or Firmware Version Mixed
The writers carry different model/version. Theyare required to be identical for proper duplication.Contact our Tech Support for detail.
204Targets & Master Not Compatible!The Master Disc is a different format than the blank disc(s). The format between the Master Disc and blank must be the same.
205Targets Not Blank!The blank media you’ve inserted are not blank.Check your blank media’s quality.
206Targets & Master Size Mismatch!The size of your Master Disc and the copied discdoesn’t match. This error usually occurs during theCompare process. Double check the master and thecopied disc.
207Targets M Code Mixed!The blank discs you’ve placed are not identical.Please make sure they have the same brand andspeed to ensure proper duplication.
208Targets are not RW discs!The media you are trying to erase are not RWmedia. ONLY RW media is able to be erased.
209Master Disc is CSS Protected!Your Master Disc is Copy Protected. You can notcopy this type of disc.
210Bad Discs!The Blank media you are using are not beingrecognized by the Writers.
211This format can not be tested!The blank media you’ve inserted does not supportTEST function You need to use either CD-R orDVD-R/RW media to perform TEST function.
212DVD is not supported!The system does NOT support DVD format.  
						

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Troubleshooting 
Error CodeError MessageRecommendation
213DVD-RAM is not supported!The system does NOT support DVD-RAM format.
214Blu-Ray is not supported!The system does NOT support Blu-Ray.
230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces.
231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name.
232Format Failed!Unable to format the built in hard drive. It is likelythe hard drive is bad. Contact Tech Support forReplacement.
233Partition CorruptedThe partition data is corrupted. Normally either theHard Drive is bad or the hard drive had being usedby another system. Please re-format the hard drive.
240Wrong Password!Incorrect Password has been entered. Please confirm the password and try again.
241Login FailedAfter 3 attempts of entering an incorrect passwordthe unit will lock. Please confirm the password andrestart the system to try again.
251Copy Audio ErrorAn error occurred during the recording process ofa particular track. Mostly due to bad blank media.Please try with different blank.
252Not Audio CDThe Master Disc is not an Audio CD. Only Audio CD’s will be able to Edit Audio Tracks.
253Over Blank Disc CapacityThe Audio Tracks you’ve selected is more than theblank media can hold. Please remove some tracksin order to proceed.
260No update fileThe system couldn’t find the Update file to perform the System Firmware Update. Contact Tech Support for assistance.
261Wrong update fileThe update file you are trying to update is notcompatible for your system.
262Unknown flash modelThis is a system error during the System FirmwareUpdate. Please contact Tech Support for assistance.
263User AbortThe system has acknowledged the Abort command.  
						

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Recommended Media 
Certified LightScribe media is required for burning direct-to disc LightScribe labels. 
For best results, Aleratec Duplicator Grade LightScribe media is recommended.
CD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 110116 
CD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 110120
CD-R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™   Part No. 110117
DVD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 230114
DVD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 230117
DVD-R LightScribe V1.2 Duplicator Grade Rainbow 600 Pack™  Part No. 230115
DVD+R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 300114
DVD+R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 300115
DVD+R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™  Part No. 300116
Please visit www.aleratec.com/lightscribe-media.html for the most current listing of 
available Aleratec Duplicator Grade LightScribe Media.   
						

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Technical Support
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. Calling Aleratec Technical 
Support without all the necessary information can be both time consuming and 
frustrating. Therefore, please try to have the following information ready before 
calling:
1. Part Number - the part number is located on the back of the Stand-Alone 
LightScribe Duplicator SA.
2. Serial Number - the serial number is located on the back of the Stand-Alone 
LightScribe Duplicator SA.
3. Troubles - your questions about the Stand-Alone LightScribe Duplicator SA. 
Please provide enough information about your problems so our technical staff 
can recreate and diagnose it.
Technical Support Addresses and Phone Numbers
 XBy e-mail: [email protected]	 –  Skype:	support.aleratec.com
 XBy Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
 XAccess is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483  
						

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________Serial No.:  _______________________________
Date Purchased:  ______________________________________________________
Place of Purchase: _____________________________________________________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM: ________________________FAX:  _______________________________
E-MAIL:   ___________________________________________________________
RE: ___________________________TEL:  _______________________________
DATE: __________________# OF PAGES:  _______________________________
I am experiencing the following problems with my 1:3 DVD/CD LightScribe 
Duplicator SA:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.