Aleratec 13 DVD CD LightScribe Duplicator SA User Guide

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Troubleshooting
1.	No	display	on	LCD	or	the	unit	does	not	operate	when	the	power 	is	on.
 ▪Check the power cable connection and the power outlet.
 ▪Make sure the power voltage matches the voltage of your power outlet.
 ▪If the duplicator was stored in a location where the temperature dropped 
below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm 
room with temperatures at least 65°F (19°C) for 4 hours prior to powering 
it on.
2.	Cannot	read	source	disc.
 ▪Check the...

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Troubleshooting
7.	Cannot	boot-up	or	fails	to	upgrade	firmware.
 ▪Contact our Tech Support.
8.	Can	I	load	data	directly	from	my	computer 	to	my	duplicator’s	Hard	Drive?
 ▪No, your duplicator’s Hard Drive has a unique file system that computers 
will not recognize. Thus, you can’t perform any read/write operations to the 
Hard Drive from your computer.
9.	How	do	I	reset	my	duplicator	back	to	default?
a. Use UP or DOWN arrow button to navigate to the following screen.
b. Press ENT to...

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Troubleshooting
Error Codes
Typically the system will show an error message and error code if a problem occurs. 
Please reference the below diagram for a description of the error codes and the 
recommend solution:
Error CodeError MessageRecommendation
200Master Disc EmptyBlank Disc is in the Source Tray. Make sure thesource is properly selected and double check theMaster Disc.
201Bad MasterThe Master Disc is not recognized by the SourceTray. Please eject and reload the Master Disc...

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Troubleshooting 
Error CodeError MessageRecommendation
213DVD-RAM is not supported!The system does NOT support DVD-RAM format.
214Blu-Ray is not supported!The system does NOT support Blu-Ray.
230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces.
231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name.
232Format...

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Recommended Media 
Certified LightScribe media is required for burning direct-to disc LightScribe labels. 
For best results, Aleratec Duplicator Grade LightScribe media is recommended.
CD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 110116 
CD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 110120
CD-R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™   Part No. 110117
DVD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 230114
DVD-R...

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Technical Support
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. Calling Aleratec Technical 
Support without all the necessary information can be both time consuming and 
frustrating. Therefore, please try to have the following information ready before 
calling:
1. Part Number - the part number is located on...

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________Serial No.:  _______________________________
Date Purchased:  ______________________________________________________
Place of Purchase: _____________________________________________________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM: ________________________FAX:...