Aleratec 11 HDD Cruiser Hard Disk Drive Duplicator and Sanitizer User Guide

							www.aleratec.com45
Specifications
Power Requirements115 - 230 VAC Switchable
Dimensions
(depth x width x height) D: 285.8mm W: 187.3mm H: 171.5mm  
 
(7.38” x 6.75” x 11.25”)
Weight 3.36 Kilograms (7.4 Lbs.)
Note: Specificatio\fs subj\Pect to cha\fge witho\Put \fotice. 
Tro\fbleshooting
If your 1:1 HDD Cruiser is not performing as expected, refer to the symptoms 
below, and follow the suggested corrective action. 
SymptomsCorrective Actions
LCD Display If the LCD display does not display any message and the 
backlight is not lit after powering on the 1:1 HDD Cruiser, 
check that the power cable is properly connected and that 
the ON/OFF switch is turned on.
Error Messages While the system is performing an operation and the 
operation is manually terminated, an error message will 
be shown in the LCD display. This may lead to an failed 
operation and could cause the 1:1 HDD Cruiser to stop 
responding. If this happens, power the unit off, wait about 
ten (10) seconds, and then reapply power.
Hard Disk If the 1:1 HDD Cruiser does not detect one of the hard 
disk drives, verify that the drive is properly seated in the 
drive bay.
Keypad Buttons If pressing the keys on the front panel produces no 
response from the system, the 1:1 HDD Cruiser may still 
be busy with the previous operation. If the system idle, 
power the unit off, wait about ten (10) seconds, and then 
reapply power.
Firmware Update The device can be updated to new versions of firmware 
via a DVD/CD drive. If unable to update the firmware, 
check that the firmware was downloaded correctly. A 
failed firmware upgrade may cause the 1:1 HDD Cruiser 
to become inoperable. If the system is working normally, 
do not attempt this operation. If the system is already 
experiencing problems, please contact Aleratec for repairs.
Startup/Shutdown Do not power off the system while it is performing an 
operation. After a normal shutdown, wait about ten (10) 
seconds before reapplying power.  
						

							www.aleratec.com46
Technical S\fpport
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. 
Contacting support without all the necessary information can be both time 
consuming and frustrating. Therefore, please try to have the following information 
ready before calling:
1. Part Number - the part number is located on the bottom of the 1:1 HDD 
Cruiser.
2.  Serial Number - the serial number is located on the back of the 1:1 HDD 
Cruiser.
3.  Troubles/symptoms - please provide enough information about the issue so our 
technical staff can accurately diagnose it.
Technical S\fpport Addresses and \bhone \CN\fmbers
 
X By e-mail:  [email protected]
 
X By Telephone:  1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
 
X Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at:  www.aleratec.com
FAX at: 1-818-678-0483  
						

							www.aleratec.com47
Service and S\fpport\C
 Aleratec, Inc., Li\Cmited Warranty
This Limited Warranty covers defects encountered in the course of normal 
use of this product and does not apply to damage from improper use, abuse, 
accidents, unauthorized service, or inadequate packaging when shipping the 
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product only if 
the product was originally purchased for use, not re-sale, from Aleratec, Inc., 
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc. 
approved reseller for this product. This product is warranted to be free from 
defects in workmanship and material for a period of one year from the date of 
your original purchase.
If the product fails during normal and proper use within the warranty period, 
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except 
shipping and insurance). This limited warranty does not include service to 
repair damage from improper installation, accident, disaster, misuse, abuse, or 
modifications to the subsystem, or by any other causes unrelated to defective 
materials or workmanship.  
						

							www.aleratec.com48
Service and S\fpport\C
\blease Note:
This Warranty is valid only within the United States and Puerto Rico, and applies 
only to products that are new and unopened on the date of purchase. For areas 
outside the United States and Puerto Rico, contact the authorized dealer from 
whom you purchased this product to determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY 
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES, 
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY 
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A 
PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or refurbished 
components, as provided in this Limited Warranty. Aleratec, Inc. shall not 
be liable for any direct, indirect, special incidental products or consequential 
damages, including, but not limited to, any loss of data or loss of profits or 
business, regardless of the form of action or theory of liability resulting from any 
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the 
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for 
damages to you or any third party, regardless of the form of action or theory of 
liability, shall not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warranties, 
the period an implied warranty lasts, or the exclusion or limitation of incidental 
or consequential damages, so the exclusions and limitations stipulated in this 
Limited Warranty may not apply to you. This Limited Warranty gives you specific 
legal rights, and you may have other rights which vary from state to state.  
						

							www.aleratec.com49
Service and S\fpport\C
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your subsystem 
was purchased within the one year warranty period and no later than thirty 
days after discovery of claimed defect, whichever occurs first. In either case, 
you must provide proof of original purchase before any warranty service can 
be performed. Products and parts provided as a result of warranty service may 
be other than new but will be in good working order and become your property 
at the time of exchange. At the same time, the exchanged products or parts 
become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the Duplicator, 
to prepay shipping charges, and to use the original shipping container or 
equivalent. Any service outside the scope of this limited warranty shall be at 
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in 
effect.
This warranty gives you specific legal rights; you may also have other rights 
which vary from state to state.  
						

							www.aleratec.com50
Technical S\fpport FAX Back Form
Aleratec, Inc.
Technical S\fpport Fa\Cx Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________ Serial No.:  _______________________________
Date Purchased:   ______________________________________________________
Place of Purchase:  _____________________________________________________
Firmware Version:  ____________SATA HDD Brand and Model:  _______________ 
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM:  ________________________ FAX:  _______________________________
E-MAIL   ____________________________
RE:  ___________________________ TEL:  _______________________________
DATE:  __________________ # OF PAGES:  _______________________________
I am experiencing the following issues with my 1:1 HDD Cruiser:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.   
						

							www.aleratec.com
Notes:  
						

							Document Number: 9399058_\fNG_Rev\b I Copyright © 2010
Specifications subj\_ect to change with\_out notice\b 
Aleratec, Inc\b
9851 Owensmouth Avenue
Chatsworth, CA 913\_11 U\bS\bA\b
www.aleratec.com