Alcatel OneTouch POP 3 5 User Manual
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109 • Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines; • Rooted devices; • Damage as result of physical abuse regardless of cause. There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you. How to obtain Support: Contact the customer care center by calling (855-368-0829) or going to (www.alcatelonetouch.us). We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options. How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCL Communication Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA.
110 IC Notice This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. IC: 9238A-0043 IC Radiation Exposure Statement This EUT is compliance with SAR for general population/uncontrolled exposure limits in IC RSS-102 and had been tested in accordance with the measurement methods and procedures specified in IEEE 1528 and IEC 62209. This equipment should be installed and operated with minimum distance 1.5 cm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter. Cet appareil est conforme aux limites d'exposition DAS incontrôlée pour la population générale de la norme CNR-102 d'Industrie Canada\ et a été testé en conformité avec les méthodes de mesure et procédures spécifiées dans IEEE 1528 et IEC 62209. Cet appareil doit être installé et utilisé avec une distance minimale de 1.5 cm entre l’émetteur et votre corps. Cet appareil et sa ou ses antennes ne doivent pas être co-localisés ou fonctionner en conjonction avec tout autre antenne ou transmetteur.
111 15 Troubleshooting ����������������� Before contacting the service center, you are advised to follow the instructions below: • You are advised to fully charge ( ) the battery for optimal operation.• Avoid storing large amounts of data in your phone as this may affect its performance.• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages, files, and downloaded applications will be permanently lost. It is strongly advised to fully back up the phone data and profile via Smart Suite before doing formatting or upgrading. and carry out the following checks: My phone cannot be switched on or is frozen• If the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.• If the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.• If neither method is effective, reset the phone using the Power key and the Volume up key, (holding both together). My phone has not responded for several minutes• Restart your phone by pressing and holding the Power key for more than 9s. My phone turns off by itself• Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.• Check the battery charge level. My phone cannot charge properly• Make sure you are using the ALCATEL ONETOUCH charger included in the box.• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.• Make sure charging is carried out under normal conditions (0°C to +40°C).
112 • When abroad, check that the voltage input is compatible. My phone cannot connect to a network or “No service” is displayed• Try connecting in another location.• Verify the network coverage with your carrier.• Check with your carrier that your SIM card is valid.• Try selecting the available network(s) manually.• Try connecting at a later time if the network is overloaded. My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.• Check your phone's Internet connection settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location. Invalid SIM card• Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available. Unable to make outgoing calls • Make sure you have dialed a valid number and have touched .• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.• Check your subscription status with your carrier (credit, SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in flight mode. Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check your subscription status with your carrier (credit, SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.
113 • Make sure that your phone is not in flight mode. The caller’s name/number does not appear when a call is received• Check that you have subscribed to this service with your carrier.• Your caller has concealed his/her name or number. I cannot find my contacts• Make sure your SIM card is not broken.• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone. The sound quality of the calls is poor• You can adjust the volume during a call by pressing the Volume Up/Down key. • Check the network strength .• Make sure that the receiver, connector or speaker on your phone is clean. I am unable to use the features described in the manual• Check with your carrier to make sure that your subscription includes this service.• Make sure this feature does not require an ALCATEL ONETOUCH accessory. When I select a number from my contacts, the number cannot be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you have selected the country prefix when calling a foreign country. I am unable to add a contact in my contacts• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories). My callers are unable to leave messages on my voicemail• Contact your network carrier to check service availability. I cannot access my voicemail• Make sure your carrier’s voicemail number is correctly entered in "Voicemail number".• Try later if the network is busy. I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact your network carrier to check service availability and check MMS parameters.• Verify the server center number or your MMS profile with your carrier.
114 • The server center may be busy, try again later. SIM card PIN locked• Contact your network carrier to obtain the PUK code (Personal Unblocking Key). I am unable to connect my phone to my computer• Install Smart Suite.• Check that your USB driver is installed properly.• Open the Notification panel to check if the Smart Suite Agent has activated.• Check that your computer meets the requirements for Smart Suite Installation.• Make sure that you’re using the cable included in the box. I am unable to download new files• Make sure there is sufficient phone memory for your download.• Check your subscription status with your carrier. The phone cannot be detected by others via Bluetooth• Make sure that Bluetooth is turned on and your phone is visible to other users .• Make sure that the two phones are within Bluetooth’s detection range. How to make your battery last longer• Make sure you follow the complete charge time (minimum 3 hours).• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.• Adjust the brightness of screen as appropriate.• Extend the email auto-check interval for as long as possible.• Update news and weather information on manual demand, or increase their auto-check interval.• Exit background-running applications if they are not being used. • Deactivate Bluetooth, Wi-Fi, or GPS when not in use. The phone will become warm following prolonged calls, game playing, internet surfing, or running other complex applications� • This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.
115 16 Specifications ��������������������� ProcessorMSM8909 PlatformAndroid™ 5.1 Memory8GB ROM + 1GB RAM Dimensions (LxWxT)141 x 71.5 x 9.9 mm Weight167g Display5 HD, FWVGA (480x854), compatible with qHD (540x960) NetworkGSM: 850/900/1800/1900MHz UMTS: 850/1700/1900/2100MHz LTE (CSFB FDD): B2/4/5/7/17 (Band frequency and data speed are carrier dependent.) GPSAssisted GPS Connectivity• Bluetooth Smart (BT v4.0), also supports BT v4.1 • Wi-Fi 802.11 b/g/n • Audio jack • Micro-USB Cable Camera• 0.3 megapixel front camera • 5 megapixel back camera
116 Audio supported formatsMP3, MP2, AMR, MIDI, AAC, AAC+, FLAC Video supported formatsH.265, H.264, H.263, MPEG-4, XVID, VP8 Battery(1)• Hardpack • Capacity: 2000 mAh Expansion SlotmicroSD™ memory card (microSD™ card available separately) Special Features• G-sensor • Light Sensor • Proximity Sensor Note: Specifications are subject to change without prior notice. (1) (1) The original battery has undergone rigorous safety inspections to meet qualification standards, the use of non-original batteries may be dangerous.
117 ALCATEL is a trademark of Alcatel-Lucent and is used under license by TCL Communication Ltd. © Copyright 2015 TCL Communication Ltd. All rights reserved TCL Communication Ltd. reserves the right to alter material or technical specification without prior notice. English - CJA34N6ALAAA All "Signature" ringtones embedded in this phone have been composed, arranged, and mixed by NU TROPIC (Amar Kabouche).