Alcatel OneTouch One Touch 2010g Manual

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Vibrate 21.2 
When this is selected the phone will not ring or beep unless an alarm has 
been set. Vibrate only.
  Silent 21.3 
This profile will turn off all ringtones, including notification sounds.
Flight mode 21.4 
Voice calls, Bluetooth and messaging functions are barred. Can be used to 
increase standby duration.
Apps 22 (1) ............................
Apps store is an online software store, where you can download and install 
applications and games to your phone.
You can access this function by selecting Apps from the main menu.
Locate the item you want to download 22.1 
The Apps store home page offers several ways to find applications. It 
showcases different kinds of applications in Featured and Categories.
Featured: This shows pictures of recommended applications. You can 
select one to view its details.
Categories: This arranges applications under Top 10, Games, New, etc. 
Select a category to choose the application you require.
Also, you can press the Search tab, enter the name of an application, and 
then press Go to find the result.
(1)  Depending on your network operator. 
						

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Download, install and manage applications 22.2 
Navigate to the item you want to download and select it to enter the  • 
details screen from which you can read its overall rating or comments, 
view developer’s information, etc.
To download an application, you can press  • Options\Download or press 
Download from the application details screen.
You can check the status of any application that is currently being  • 
downloaded using the Download tab. This enables you to delete, pause 
or resume downloading.
When downloading has finished, you can manage your application using  • 
the Manager tab. You can select an application, and then press Options\
Run to install it or Options\Delete to delete it. Be particularly cautious 
with applications that can access many functions or a significant amount 
of your data. You are responsible for the results of using this item on 
your phone.Apps mgr23  ......................
You may manage your applications.
Images24  ..........................
A library links to the images in “My images” in phone, set as Wallpaper, 
Power on/off display, and Incoming call image, or sent by MMS, Bluetooth.
Voice alarm25  ..................
With this menu, you may create the voice file and set it as the alarm. 
						

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Call filter26  ......................
Your phone is equipped with a call filter function for filtering calls and 
messages.
To access the function from the main menu, select Call filter.
BlacklistEnable blacklist, all callers in the list will be 
automatically blocked.
WhitelistEnable whitelist, only callers in the list can be 
connected.
SettingsEnable/disable blacklist, whitelist and call filter. 
Games 27 (1) .......................
Enables you to download favorite games to your phone.
Services28  ........................
Contact your network operator to check service availability.
(1)  Depending on your network operator. You need to download the application 
to your phone for the first time. May cause additional network charges for data 
flow to download this application.
Facebook29  (1) .................
Facebook is a social utility that connects people with friends and others 
who work, study and live around them. It provides a number of features 
with which users may interact: Wall, a space on every users profile page 
that allows friends to post messages for the user to see; Pokes, which 
allow users to send a virtual poke to each other, etc.
To open an account online, please go to: http://m.facebook.com/.
Twitter30  (1) ......................
Twitter is a social networking and microblogging service that has gained 
notability and popularity worldwide. This feature enables phone users 
to exchange news updates and ideas with a community in the form of 
messages or posts. Posts are displayed on the authors profile page and 
delivered to the authors subscribers or followers.
To open an account online, please go to: http://m.twitter.com/.
(1)  Depending on your network operator. You need to download the application 
to your phone for the first time. May cause additional network charges for data 
flow to download this application. 
						

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Making the most of your 31 
mobile .................................
PC suite 31.1 
You can download software upgrade for free from the website 
(www.alcatelonetouch.com). The PC suite includes:
Backup/restore • 
You can backup the important data in your mobile and restore them 
when needed.
GPRS Modem • 
Use your mobile phone to connect PC to the internet.
Multimedia Personalization • 
Customize your mobile with images, animations and melodies.
Messages • 
You can compose SMS/MMS easily on your PC and transfer them to 
your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7.
ONE TOUCH Upgrade 31.2 
Using ONE TOUCH Upgrade tool you can update your phone’s software 
from your PC. 
Download ONE TOUCH Upgrade from ALCATEL ONE TOUCH website 
(www.alcatelonetouch.com) and install it on your PC. Launch the tool and 
update your phone by following the step by step instructions (refer to the 
User Guide provided together with the tool).
Your phone’s software will now have the latest software.
 All personal information will be permanently lost following the 
update process. We recommend you backup your personal data 
using PC Suite before upgrading.
Webcam 31.3  (1) 
You can use your phone as a webcam for instant messaging on your PC.
Connect your phone to PC via USB cable. • 
Go to  • My computer folder on your PC and find USB video device.
(1)  The using of webcam may vary according to the operating system of your PC. 
						

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Latin input mode/32 
character table ..................
There are two text entry methods that can be used to write messages
Normal • 
Predictive with the eZi mode • 
Normal
This mode allows you to type text by choosing a letter or a sequence of 
characters associated with a key.
Predictive eZi mode
This mode speeds up the writing of your text.
Press the key once and the word will be modified each time you press a 
key.  As you go on, the word will keep changing.
Telephone warranty33  ..........
Your phone is warranted against any defect or malfunctioning which may 
occur in conditions of normal use during the warranty period of twelve 
(12) months 
(1) from the date of purchase as shown on your original 
invoice.
Batteries 
(2) and accessories sold with your phone are also warranted 
against any defect which may occur during the first six (6) months (1) from 
the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal 
use thereof, you must immediately inform your vendor and present your 
phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either 
replaced or repaired, as appropriate. Repaired Phone and accessories 
are entitled to a one 
(1) month warranty for the same defect. Repair or 
replacement may be carried out using reconditioned components offering 
equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other 
costs.
(1) The warranty period may vary depending on your country.(2) The life of a rechargeable mobile phone battery in terms of conversation time 
standby time, and total service life, will depend on the conditions of use and 
network configuration. Batteries being considered expendable supplies, the 
specifications state that you should obtain optimal performance for your phone 
during the first six months after purchase and for approximately 200 more 
recharges. 
						

							6970 This warranty shall not apply to defects to your phone and/or accessory 
due to (without any limitation):
1)  Non-compliance with the instructions for use or installation, or with 
technical and safety standards applicable in the geographical area 
where your phone is used,
2)  Connection to any equipment not supplied or not recommended by 
TCT Mobile Limited,
3)  Modification or repair performed by individuals not authorised by 
TCT Mobile Limited or its affiliates or your vendor,
4)  Inclement weather, lightning, fire, humidity, infiltration of liquids 
or foods, chemical products, download of files, crash, high voltage, 
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) 
have been removed or altered.
There are no express warranties, whether written, oral or implied, other 
than this printed limited warranty or the mandatory warranty provided by 
your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for 
indirect, incidental or consequential damages of any nature whatsoever, 
including but not limited commercial or financial loss or damage, loss of 
data or loss of image to the full extent those damages can be disclaimed 
by law.
Some countries/states do not allow the exclusion or limitation of indirect, 
incidental or consequential damages, or limitation of the duration of 
implied warranties, so the preceding limitations or exclusions may not 
apply to you.
  Accessories34  (1) .....................
The latest generation of ALCATEL ONE TOUCH GSM mobile phones 
offers a built-in handsfree feature that allows you to use the telephone 
from a distance, placed on a table for example. For those who prefer to 
keep their conversations confidential, an earpiece is also available known 
as the headset.
1.  Charger
2.  Battery
3.  USB cable
4.  Stereo headset
 Only use your telephone with ALCATEL ONE TOUCH batteries, 
chargers and accessories in your box.
(1)  Images for reference only. 
						

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Troubleshooting35  ................
Before contacting the service centre, you are advised to follow the instructions 
below:
You are advised to fully charge (  • 
 ) the battery for optimal operation.
  Avoid storing large amounts of data in your phone as this may affect its   • 
performance.
  Use User Data Format and the ONE TOUCH Upgrade tool to perform  • 
phone formatting or software upgrading, (to perform User Data format, 
hold down # key while simultaneously pressing the power on/off key under 
power off mode). ALL User phone data: contacts, photos, messages and 
files, downloaded applications like MRE games will be lost permanently. It 
is strongly advised to fully backup the phone data and profile via PC suite 
before doing formatting and upgrading. 
and carry out the following checks:
My phone cannot switch on 
Check the battery contacts, remove and reinstall your battery, then turn  • 
your phone on 
Check the battery power level, charge for at least 20 minutes • 
If it still does not work, please use User Data Format to reset the phone or  • 
ONE TOUCH Upgrade to upgrade software
 (1)
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the  •  key
Remove the battery and re-insert it, then restart the phone • 
If it still does not work, please use User Data Format to reset the phone or  • 
ONE TOUCH Upgrade to upgrade software
 (1)
My phone turns off by itself
Make sure power off key is not mis-contacted • 
Check the battery charge level • 
If it still does not work, please use User Data Format to reset the phone or  • 
ONE TOUCH Upgrade to upgrade software
 (1)
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the  • 
charger from the box
Clean the battery contact if it’s dirty • 
Make sure your battery is inserted properly before plugging in the charger • 
Make sure that your battery is not completely discharged; if the battery  • 
power is empty for a long time, it may take around 20 minutes to display 
the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to +40°C) • 
When abroad, check that the voltage input is compatible • 
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location • 
Verify the network coverage with your operator • 
Check with your operator that your SIM card is valid • 
Try selecting the available network(s) manually (see page 49)  • 
Try connecting at a later time if the network is overloaded • 
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one printed  • 
on your warranty card or box
Make sure that the internet access service of your SIM card is available • 
Check your phones Internet connecting settings • 
Make sure you are in a place with network coverage • 
Try connecting at a later time or another location • 
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 16) • 
Make sure the chip on your SIM card is not damaged or scratched • 
Make sure the service of your SIM card is available • 
Unable to make outgoing calls
Make sure you have dialed a valid number and press the  • 
 key
For international calls, check the country and area codes • 
Make sure your phone is connected to a network, and the network is not  • 
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.) • 
Make sure you have not barred outgoing calls (see page 48) • 
Make sure that your phone is not in flight mode •  
						

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Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check  • 
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.) • 
Make sure you have not forwarded incoming calls (see page 48)   • 
Make sure that you have not barred certain calls • 
Make sure that your phone is not in flight mode • 
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator • 
Your caller has concealed his/her name or number • 
I cannot find my contacts
Make sure your SIM card is not broken • 
Make sure your SIM card is inserted properly • 
Import all contacts stored in SIM card to phone • 
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the volume key • 
Check the network strength  • 
Make sure that the receiver, connector or speaker on your phone is clean • 
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this  • 
service
Make sure this feature does not require an ALCATEL ONE TOUCH accessory • 
When I select a number from my contacts, the number cannot be dialed
Make sure that you have correctly recorded the number in your file • 
Make sure that you have inputted the country prefix when calling a foreign  • 
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files from  • 
your SIM card or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability • I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in  • 
Messages\Options\Alerts\Voicemail
Try later if the network is busy • 
I am unable to send and receive MMS
Check your phone memory availability as it might be full • 
Contact your network operator to check service availability and check MMS  • 
parameters (see page 32)
Verify the server centre number or your MMS profile with your operator • 
The server centre may be swamped, try again later • 
The flickering 
 icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of  • 
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal  • 
Unblocking Key)
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH PC suite first of all • 
Check that your computer meets the requirements for ALCATEL ONE  • 
TOUCH PC Suite installation
Make sure that you’re using the right cable from the box • 
I am unable to download new files
Make sure there is sufficient phone memory for your download • 
Select the microSD card as the location to store downloaded files • 
Check your subscription status with your operator • 
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other users  • 
Make sure that the two phones are within Bluetooth’s detection range •  
						

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How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours) • 
After a partial charge, the battery level indicator may not be exact. Wait for  • 
at least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request • 
Deactivate Bluetooth when not in use • 
ALCATEL is a trademark of Alcatel-Lucent 
and is used under license by 
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves 
the right to alter material or technical 
specification 
without prior notice.
English - CJA26W0ALAAA
(1)     User Data Format ALL user phone data: Contacts, messages and 
files will be lost permanently. Please store phone data in SIM card before 
you want to format