Alcatel OneTouch Alcatel Streak FAQ

							now also be used to increase the device’s available internal storage. When you insert a new or 
formatted SD card in your device, touch the indicator icon area, drag it downwards and touch the 
SD card (New SD card detected) notification. You will be asked to set up your SD card.  
 
If you choose Use as portable storage, it can only be used for storing media or other files. If 
you choose Use as internal storage, the SD card will be formatted for security reasons. After 
formatting and moving data to the SD card, it will only work on your device and be used as 
internal storage. 
    
						

							   
When you insert a used SD card in your device, go to Settings -> Storage & USB -> SD 
card ->touch menu key at the top right corner on the screen->touch “settings” and touch 
Format as internal to format the SD card. After formatting, it can only be used on your device. 
 
   
  
						

							49. How can I migrate data from the internal storage to the SD card? 
Go to Settings -> Storage and USB ->SD Card->touch menu key at the top right corner 
on  the  screen->touch “settings”,  you  can  choose Format  as  internal to  format  this  SD 
Card. After formatting, it can only be used on your device. 
 
 
 
If  you  choose Move  now,  the  data  from  the  internal  storage  moves  to  the  SD  card 
immediately.  If  you  choose Move  later,  you  can  move  data  by  going  to Settings -> 
Storage  &  USB ->  SD  card -> touch  menu  key at  the  top  right  corner  on  the 
screen->touch Migrate data. 
After  moving  the  data  to  the  SD  card,  it  will  function  as  the  device’s internal  storage. 
Data such as downloads, music, pictures, etc. will be stored on the SD card by default. 
  
						

							 
  
 
 
xiv. Security 
50. What can I do if my phone asks to enter Google account data after Factory reset is 
done?(same as android M Q51) 
You may need to enter the original Google account that was used on this phone 
after you execute Factory data reset, otherwise you will not be able to use the phone. 
This is FRP (Factory Reset Protection) function. 
If you don’t remember your Google account data, please complete Google account 
recovery procedure. In case you can’t recovery it, please apply to repair center. 
 
 
xv. Device 
51. How can I turn on USB debugging?(same as android M Q52) 
To turn on the USB debugging, you can follow below steps. 
1) Go to “Settings” -> “About phone” -> “Build number” 
2) Touch the Build number no less than 7 times. 
3) When you see a warning that mentioned developer mode already turned on  
						

							4) Back to “Settings” again, you will find the “Developer options” 
5) Touch “Developer options”  
6) Check “USB debugging”. 
 
52. What should I do when I insert or remove SIM card?  
1) Power off your device  
2) Removing the battery 
3) Insert or remove your SIM card 
4) Restart your device 
Note:  Please  don’t  insert  or  remove  your  SIM  card  while  your  cell  phone  is  power-on. 
Otherwise, you may damage the SIM card. 
 
 
xvi. Troubleshooting 
53. What can I do when my phone pops up a warning saying “high temperature”? 
The warning is the normal consequence of the CPU handling excessive data, which makes battery 
warm.  It  is  a  recommendation  message  and  not harmful  to  battery  or  phone  even  if  the  phone 
feels hot.(same as android M Q65) 
      You can follow below actions to make phone return to normal temperature: 
1. It is suggested not to expose your phone in the sunshine for  long time; 
2. Close large  power consumption  applications,  such  as music  , chatting  applications, GPS 
application, 3D gaming, video streaming etc.; 
3. Reduce the brightness of screen to lower the temperature 
 
 
54. What can I do when a warning “the phone stops charging” pops up?  
The  warning  is  a  normal  recommendation  message and  not  harmful  to  battery  or  phone, 
phone will start recharging once returning to normal temperature.  
You can follow below actions to make phone return to normal temperature: 
1. It is suggested not to expose your phone in the sunshine for  long time; 
2. Close large  power consumption  applications,  such  as music  , chatting  applications, GPS 
application, 3D gaming, video streaming etc.; 
3. Reduce the brightness of screen to lower the temperature 
 
55. Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Unable 
to conference calls” when I use conference call function?  
Three  ways  calling  /  multi-conference  call  function  requires  network/SIM  card  support.  If 
your  SIM  card isn’t  activated  such function by  your  service  provider,  the  mobile  will  show a 
message “Unable  to  conference  calls”  when  you  try  to  use it.  Please  contact  your  service 
provider to enable multi-conference call service for your SIM card. 
 
56. How can I connect my phone to a PC via USB cable?   
When your device connects to a PC, the device will ask you which mode you want to use. 
To  transfer  data  between  the  device  and  computer,  select  Media  Device  (MTP)  mode.  This  
						

							mode is used by default.  
To transfer data to camera specific software on your PC, or when MTP mode is not supported, 
select Camera (PTP) mode. 
To disable all data and file transfer connection with computer and put device in charging only 
mode, select Charging mode. 
To install USB driver in Window PC, select Drivers CD-ROM 
Computers that use Windows XP might not connect properly, because they don’t have the proper 
drivers  installed  by  default. To  fix  this,  download  and  install  Windows  Media Player  11 or  higher 
which contains the proper drivers. 
Computers that use Mac OS X 10.5 or later might not connect properly, because they don’t have 
the  proper  drivers  installed  by  default.  To  fix  this,  download  and  install Android File Transfer 
which contains the proper drivers.