Alcatel OneTouch Alcatel Streak FAQ

							2) You can answer it directly, and at the same time the other call will be on hold. 
3) You can touch to switch to another call in process. 
Note: please make sure you have held the third way calling service with your SIM card. 
  
 
15. How can I make a three way calling? (same as android M Q17) 
During a call, you can use some buttons near the bottom of the screen. 
Switch to the dialer. 
 Control the audio output 
 Mute your microphone 
 Put the other party on hold 
Switch to another call in process 
 Add another call 
 Combine two or more calls 
 
How to make a three way calling/ conference call? You can do like this, 
1) Call the first person 
2) Touch  “Add  call”  (this  function  may  under  menu  according  to  the  different 
phones), then you can choose the third person you want to call. 
 
3) When you get through the second person or the third person (It depends how many 
calls you  want  to  merge),  you  can  touch  “Merge  calls”  to  make  a  conference 
call. 
 
*Notes: Three ways calling also need network/simcard support. 
 
16. Where can I check recent call records? (same as android M Q18) 
Access  into  menu,  touch  “Phone”, and  then touch  to  check  recent  call 
records. 
 it  is  call  log  tab  which  shows  recent  calls.  There  are  three  different  color  arrow 
icons beside a call to indicate the type of calls. 
 Means missed incoming call  
						

							 Means received incoming call 
 Means outgoing call 
 
 
17. How can I switch to mute mode during a call?(same as android M Q19) 
You can touchto mute your microphone. 
During a call, you can use some buttons near the bottom of the screen 
Switch to the dialer. 
 Control the audio output 
 Mute your microphone 
 Put the other party on hold 
Switch to another call in process 
 Add another call 
 Combine two or more calls 
  
18. How can I listen to voicemail?(same as android M Q20) 
When  you  have  a  new  voicemail  message,  the  voicemail  icon  appears  in  the 
notification bar. Swipe down the status bar and touch it to view your notifications. 
You  can  also  change  you  voicemail  settings  by  accessing  into  menu->Touch  “Phone” 
 -> press  the  menu keyin  the top right  corner  of  screen -> “Settings” -> Call 
settings-> Voicemail, then change setting. 
 
iv. Contact 
19. How  can  I  add  the  number into  contacts  while  others  send  me  a  phone  number  by 
message?  
You  can  follow  below  steps  to  add  numbers  in a message  to  contacts  by  opening  the 
message-> Touch the phone number in message-> Touch “Add to Contacts” in the popup 
list->  Touch  “Create new contact” ->  Choose  the  place  you want  to  store  the  contact  to 
(SIM / Phone) ->Enter the name and related information ->Touch icon  
to save. 
 
20. How can I import contacts from SIM card?   
						

							You can follow below steps to import contacts. 
1) Touch “Contacts” app to open contact screen 
2) Touch menu key in the top right corner of screen, then a menu appears 
3) Touch “Import/Export” 
4) Choose “from SIM card”. 
5) Select the contacts you want to Import 
6) Touch ” in the top then touch “IMPORT” to finish the contacts import. 
 
21. How can I back up my phone number and contacts to my Google account?  
If  you  have  a  Google  Account,  any  contacts  associated  with  that  account  are 
automatically backed up  by Google. This means  all of  your contacts  are always  available 
on  the  web  and  can  be  synced  to  any  Android  phone  which’s  set  up  with  the  same 
account.  
It means your contacts are always available even if you lose your phone, switch to a new 
phone or use a desktop computer. 
 
To get your phone numbers and contacts information to your Google Account, you have 
several options. 
a. Import your contacts directly into your Google Account. 
1) Install the SIM card with your contacts on it in your new phone 
2) Touch “Contacts” app  
3) Touch  Menu    (Menu key is in the top right  corner  of  screen),  then  a  menu 
appears 
4) Touch “Accounts”. 
5) Touch “Add account” 
6) Touch Google 
7) Touch to choose an account 
8) Touch “Contacts” in  the  open  window.  Then  all  contact  lists  will  be  synchronized  to 
your account. 
 
b. You can also follow below steps to finish contacts back up 
1) Touch “Settings” from Home screen or under main menu. 
2) Touch “Accounts”. 
3) Touch “Add account” 
4) Touch Google 
5) Touch to choose an account 
6) Touch “Contacts” in  the  open  window.  Then  all  contact  lists  will  be  synchronized  to 
your account. 
 
v.   Ringtone & Sounds 
22. How  can  I  change  default  ringtone  and  volume  for  incoming  calls?(same  as  
						

							android M Q24) 
Your  phone  uses  sounds  and  vibrations  to  note  you  for  some  news,  including  ringtones, 
notifications, alarms and navigation feedback. You can customize any of these sounds, as 
well as control their volumes. 
a. Change default ringtone for incoming calls 
1) Touch “Settings” icon from Home screen or under main menu. 
2) Touch “Sound & notification”. 
3) Touch “Phone ringtone”, you will see a list of ringtones 
4) Touch a ringtone to select and hear it. 
5) Touch “OK” to confirm your final selection. 
 
 
b. Change volume for incoming calls 
1) Touch “Settings” icon from Home screen or under main menu. 
2) Touch “Sound & notification”.  
3) You will see a Volume Bar. Please drag to adjust the volume. 
 
 
23. How can I change ringtone to vibration?  
To activate Vibrate, press the down volume key until you feel the phone vibrate.   
						

							To resume normal ringtone, press the up volume key. 
 
24. How can I set an MP3 as a ringtone?  
Follow below steps to set an MP3 as phone ringtone. 
Go to “Settings”->”Sound ¬ification”->” Ringtone” ->”More Ringtone…”, then you can 
choose the MP3 music which store in files/Audio/Downloads/Recent as Ringtone; 
 
 
 
25. How can I change the ringtone of the alarm?  
Follow below steps to change the ringtone of alarm.  
Touch and open “Clock” app.  
Touch alarm icon at the top 
Touch related alarm to get further setting 
  
						

							 
Touch ringtone, then a list of ringtone appears. 
 
Touch a ringtone to select and hear it. 
  
 
26. How can I adjust the volume of media, alarm and ring quickly?(same as android M Q28) 
Press the volume down key and touch the arrow.  
						

							You will see the Volume bar of each sound. Drag the slider to your preferred volume. 
 
  
27. How can I set priority interruptions?  
1) Touch “Settings” icon from the Home screen or under main menu. 
2) Touch “Sound & notification”. 
3) Touch “Do not disturb” 
4) Touch “priority only allows” 
You can set priority interruptions by checking Events and 
reminders/Calls/Messages. 
You can also set interruptions mode when calls and notifications arrive. 
 
  
						

							 
 
vi. Message 
28. How can I add an attachment in an MMS?  
There is a size limitation for MMS. You can follow below steps to check the limitation.  
1) Open “Messaging” app. 
2) Touch “Menu” key. 
3) Touch “Settings”. 
4) Touch “ADVANCED” 
5) Touch “Maximum message size” 
6) Modify the limitation and touch “Ok”. 
You can attach any attachment within this size according to the following steps: 
1) Touch “Messaging” icon to open it 
2) Touch  to create a new message 
3) Touch  to add pictures, videos, audios… 
4) Touch to select what you want to attach in the new message. 
 
29.   How can I forward a message to other contacts?(same as android M Q31) 
Follow below steps to forward messages. 
1) Touch to open the message 
2) Touch and hold the message that you want to forward. 
3) Touch Forward icon  at the top of the screen. 
4) Enter the recipient number or select from the contacts 
 
30. How can I delete messages?  
You can follow these steps to delete a message. 
Way1: 
1) Touch to open the message 
2) Touch and hold for seconds on the message that you want to delete.  
						

							3) Touch Delete icon at the top of the screen 
4) Touch “DELETE” in the warning window 
 
You can follow below steps to delete a conversation. 
1) Touch to open the “Messaging” app, you will see all the conversation list 
2) Touch  and  hold  a  conversation  that  you  want  to  delete  until  a  trash  can  icon 
appears at the top of screen. 
3) If you want to delete more conversations, you can touch them to choose 
4) Touch  the  trash  can  icon at the top of  screen to  delete  all  checked 
conversations. 
 
31. How can I change the input method?  
There are 2 ways to change the input methods. 
Way1: 
1) Touch “Settings” icon from Home screen. 
2) Touch “Language & input” 
3) Touch to choose the input method you want. 
   
Way 2： 
In message editing screen, you will see keyboard icon  in the indicator icons area. 
Drag  down  the  notifications  bar,  and  then  touch  “Change  keyboard”  to  change  input 
method. 
 
vii. Internet & Applications 
32. How can I switch to recently-used apps? 
              You can check recently used applications very easily. Just touch the Menu key  in 
the bottom right corner of screen, recently used applications appear.  
						

							              
1) When  you  open  up  the  app  draw,  you  can  easily  switch  between  the  apps  that  are 
running with just a tap of your finger.  
2) Also ,you can drag left or right with your finger to kill the task 
3)  You can touch  to kill all tasks at the same time 
              
33. How can I connect to a mobile network? 
It depends  on  your  carrier  and  service  plan;  your  phone  may connect  automatically  to 
your carrier’s available data network. Or you may need to insert a SIM card or configure 
details for a specific carrier. 
Usually,  your mobile  network  settings  allow you  to  adjust  several  aspects of  your  phone 
uses mobile data.  
1) Touch “Settings” icon from Home screen or under main menu 
2) Touch “More” 
3)  Then touch “Network carriers” 
4) Touch Network operators and select manually to choose an available network 
5) After this, user should create/select a correct APN from “Access Point Names”. 
Note:  Please  swipe  down  the  notification  bar  and  touch  and  activate  cellular  data 
to  turn  on  the  data access; you  can’t  adjust  mobile  network  settings  when  Airplane 
mode is selected. 
 
34. How can I connect to Wi-Fi networks?(same as android M Q36) 
Wi-Fi is a wireless networking technology that can provide internet access at distances of 
up to 100 meters, depending on the Wi-Fi router and your surroundings. 
To  use  Wi-Fi,  you  need  to  connect  to  a  wireless  access  point,  or  “hotspot”.  Some 
hotspots  are  open  and  you  can  connect  to  them  easily.  But  others  implement  security 
features  which  require  more  steps  to  set  up,  like,  digital  certifications,  passwords  or 
other ways to ensure that only authorized users can connect. 
 
Turn on Wi-Fi by following these steps: