Alcatel OneTouch Alcatel IDOL4S User Manual

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16 Troubleshooting ���������������������
Before contacting the service center, you are advised to follow the 
instructions below:
•	You are advised to fully charge ( 
 ) the battery for optimal operation.
•	 Avoid storing large amounts of data on your phone as this may affect 
its performance.
•	 Use the FOTA (Firmware Over The Air) Upgrade tool to update your 
phone's software. To access  Updates, touch the Application tab from 
the Home screen, then select  Updates or touch  Settings\About...

111
After factory data reset is performed, you will be requested to 
enter Google account credentials
(1) used on this device before the 
reset. Otherwise, you can't use the device. If you don't remember 
your Google account credentials, please complete Google account 
recovery procedure. In case you don’t succeed in it, apply to 
authorized repair center, but remember that it will not be regarded 
as warranty case.
and carry out the following checks:
My phone can't be switched on or is...

112
My phone can't charge properly
•	
Make sure you are using an Alcatel battery and the charger from 
the box.
•	 Make sure that your battery is not completely discharged; if the 
battery power is empty for a long time, it may take around 20 
minutes to display the battery charger indicator on the screen.
•	 Make sure charging is carried out under normal conditions (0°C to 
40°C).
•	 When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No...

113
•	
Make sure your phone is connected to a network, and the network 
is not overloaded or unavailable.
•	 Check your subscription status with your carrier (credit, SIM card 
valid, etc.).
•	 Make sure you have not barred outgoing calls.
•	 Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
•	 Make sure your phone is switched on and connected to a network 
(check for overloaded or unavailable network).
•	 Check your subscription status with your carrier (credit, SIM...

114
•	
Make sure this feature does not require an  Alcatel accessory.
When I select a number from my contacts, the number can't be 
dialed
•	 Make sure that you have correctly recorded the number in your file.
•	 Make sure that you have selected the country prefix when calling a 
foreign country.
I am unable to add a contact in my contacts
•	 Make sure that your SIM card contacts are not full; delete some 
files or save the files in the phone contacts (i.e. your professional or 
personal...

115
•	
Open the Notification panel to check if the Smart Suite Agent has 
been activated.
•	 Check that you have marked the checkbox of USB debugging.
•	 Check that your computer meets the requirements for Smart Suite 
installation.
•	 Make sure that you’re using the right cable from the box.
I am unable to download new files
•	 Make sure there is sufficient phone memory for your download.
•	 Select the microSD card as the location to store downloaded files.
•	 Check your subscription status with your...

116
The phone will become warm following prolonged calls, game 
playing, internet surfing or running other complex applications� 
•	
This heating is a normal consequence of the CPU handling excessive 
data. Ending above actions will make your phone return to normal 
temperature.
After Factory data reset is performed, my device asks me to enter 
Google account credentials and I can't use it avoiding this action
(1)�
•	 After factory data reset is performed, you need to enter Google 
account...

117
17 Specifications �������������������������
Processor Qualcomm MSM8976
Platform Android M
Memory 32GB ROM + 3GB RAM
Dimensions (LxWxT) 153.9 X 75.4 X 6.99 mm
Weight 149g
Display 5.5 QHD, full touch screen with 2560X1440
Network GSM:   850/900/1800/1900
UMTS: 850/1700/1900/2100 
LTE: B2/4/5/7/12/17
(Band frequency and data speed are carrier 
dependent.)
GPS Assisted GPS/Internal GPS antenna
Connectivity •	
Bluetooth V4.2
•	 Wi-Fi 802.11a/b/g/n/ac (2.4GHz & 5GHz)
•	 3.5 mm audio jack
•	 micro-USB...

118
Audio supported 
formatsAAC LC, AAC+, enhanced AAC+, AMR-NB, 
AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/
WAV E
Video supported 
formats HEVC, H.263, H.264 AVC, MPEG-4 SP, VP8/
VP9
Battery
 (1)•	 Rechargeable Lithium-ion battery
•	 Capacity: 3000 mAh
Expansion Slot microSD™ memory card
(Availability of microSD card depends on 
market)
Special Features •	
GPS
•	 G-sensor
•	 Light Sensor
•	 Proximity Sensor
•	 E Compass
•	 Gyro
•	 Hall Switch
Note:  Specifications are subject to change without prior notice....

119
Alcatel is a trademark of Alcatel-Lucent 
and is used under license by   
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd.  
All rights reserved
TCL Communication Ltd. reserves   
the right to alter material   
or technical specification   
without prior notice.
English - CJA61KDALAAA
All "Signature" ringtones embedded in this phone have been composed, 
arranged and mixed by NU TROPIC (Amar Kabouche).