Aiphone ISSOFT Operation Manual

							Thank you for selecting Aiphone for your communication and security needs. Please read this manual and the separate “SETTING 
MANUAL” carefully before setting and using the PC master station.
Please note that images and illustrations depicted in this manual may differ from the actual ones.
IS SERIES
Commercial & Security IP Video Intercom system
IS-SOFT 
OPERATION MANUAL
PC Master Station 
GETTING STARTED APPENDIX
USING THE PC MASTER STATION
514426  A   P0611YZ 
						

							2
CONTENTS
INTRODUCTION .......................... 4
PRECAUTIONS ........................... 4
General precautions ..................... 4
Notes on using this product ........ 4
Notes on communication ............. 4
Notices ........................................... 4
GETTING STARTED ....................... 5
PART NAMES AND THEIR 
FUNCTIONS ................................ 5
Main window ................................. 5
Volume control window ................ 7
Dial keys window .......................... 7
Speed dial window ........................ 8
Play window .................................. 8
OUTLINE OF OPERATIONS ....... 9
Communication ............................. 9
Transferring ................................... 9
Paging .......................................... 10
Monitoring ................................... 10
Door release .................................11
USING THE PC MASTER STATION ... 12
RECEIVING AND ANSWERING 
A CALL ON THE PC MASTER 
STATION .................................... 12
Receiving a call ........................... 12
Answering a call ......................... 13
■ Communication in the hands-free 
mode ..................................................13
■ Communication in the press-to-talk 
mode ..................................................13
Viewing video images at a 
video door station ....................... 15
■ Switching Zoom/Wide .........................15
■ Pan & Tilt ............................................15
■ Adjusting  images ................................16
Transferring to another (PC) 
master station  ............................ 17
■ Communication transferring ...............17
■ Call transferring ..................................17
Door release ................................ 18
Using the PRIVACY function...... 18
■ While receiving a call ..........................18
■ To communicate with the caller ..........18
PERFORMING CALLING, 
MONITORING, PAGING AND 
CHIME PAGING ON THE PC 
MASTER STATION .................... 19
Searching for a station, zone or 
remote site  .................................. 19
Searching for a station, zone or remote 
site from the list ......................................21
Searching for a station or zone by 
number using the dial keys ....................23
Searching for a station, zone or 
remote site from the placed call or 
received call list ......................................24
Selecting a station, zone or remote 
site by using the speed dial 
buttons ...................................................24
Calling another station 
(direct voice call) ........................ 25
Monitoring ................................... 26
■ Monitoring ...........................................26
■ Scan-monitoring .................................26
Paging  ......................................... 27
Chime paging  ............................. 27
RECORDING ............................. 28
Auto recording ............................ 29
Manual recording ........................ 29
■  How to perform manual recording  .....29 
						

							3
PLAY .......................................... 30
Playing recorded image 
(and/or sound) ............................. 30
Deleting a recorded fi le .............. 31
APPENDIX ..................................... 32
TECHNICAL PRECAUTIONS ... 32
AVAILABLE CHARACTER 
LIST ........................................... 32
SPECIFICATIONS ..................... 32
PREPARATION
Connecting a headset, handset, etc. to the PC
To talk, listen, etc. by using the PC master station, connect a commercially available headset or handset, or a commercially 
available stand microphone and speaker to the PC on which the PC master station will run.
When a talk cannot be switched properly between you and the target side, adjust the microphone volume and/or speaker volume * 
on the PC master station. If the adjustment is insuffi cient, also adjust volume on the headset or handset.
HeadsetHandset 
						

							4
INTRODUCTION
The IS system is a video security communication system especially designed for applications in facilities such as offi ce buildings, 
factories, schools, hospitals, and prisons. This product is an application to be installed in a PC to use it as a PC master station in the 
IS system. The PC master station can be used almost as the same as other IP master stations adding some unique functions.
PRECAUTIONS
General precautions
1. For wiring, specify CAT5e straight cable.
2. Due to the environmental sound around the unit, it may hinder 
smooth communication, but this is not a malfunction.
3. The outline of video images displayed by video door station may 
differ from that of the actual person(s) or background, but this is 
not a malfunction.
4. Aiphone assumes no responsibility for corruption of saved 
information (such as changes to or deletion of saved information). 
Please be aware of this in advance.
5. Warm-color lighting shining on the door station may change the 
tint of the picture on the monitor.
Notes on using this product
Lip-sync is not performed for audio and video in the PC master • station.
Depending on the network environment and computer, it may not be 
• useable.
There are times when audio and video may be delayed in the PC 
• master station due to encoding, decoding, or the network.
Depending on the network environment or the computers 
• performance, operations may not be carried out normally, such as 
interrupted audio or video, and delayed frame rate decrease.
When operating PC master station in succession, the operation may 
• become invalid.
The times set on the PC and the PC master station may not be 
• identical.
We recommend a 100BASE-TX wired LAN network.
• 
We do not recommend using a wireless LAN as it may not operate • correctly due to security issues or communication speed delays.
Depending on the broadband router, it may not operate. Check our 
• website (http://www.aiphone.net/) for a list of supported broadband 
routers.
If you cannot access the PC master station, turn the PC master 
• station off and then on again. If this does not fi x the problem, restart 
the broadband router, and then restart the PC master station.
You need a broadband connection to use this product over the 
• Internet. Also, the broadband router needs a Static Global IP 
Address.
Notes on communication
During communication, if you speak before the other person • has fi nished talking, your voice may not come through clearly. 
Communication will proceed smoothly if you wait until the other 
person has fi nished before speaking.
If there are loud noises (such as children crying, music playing, or 
• strong winds) around the computer or the door station, the sound 
may break up and be diffi cult to hear.
A hands-free (VOX) system has been implemented for 
• communication. Even if you use a headset, handset, etc. with the 
PC master station, you cannot carry out simultaneous conversations. 
(Communication is not full duplex.)The talk and call tone volumes vary depending on the PC master 
• station settings, computer settings, and headset or handset volume. 
Pay careful attention to the volume when monitoring or talking.
Notices
We will under no conditions be liable for damage that occurs due • to failures in network equipment; failures due to internet providers 
and cell phone companies; failures such as disconnected lines and 
other losses in communication, which render it impossible to provide 
this service or in any way delay this service due to causes outside 
of our responsibility; or if an error or missing data occurs during 
transmission.
We will under no conditions be liable for damage caused if a 
• customers password or transmitted information are leaked through 
bugging or unlawful computer access over Internet communication.
We will under no conditions be liable for damage that occurs due 
• to the inability to communicate due to malfunctions, problems, or 
operational errors in this product.
We will under no conditions be liable for any damages or losses 
• resulting from this products contents or specifi cations.
This manual was created by Aiphone Co., Ltd., all rights reserved. 
• Copying a part of or this entire manual without prior permission from 
Aiphone Co., Ltd. is strictly forbidden.
Please note that images depicted in this manual may differ from the 
• actual images.
Please note that this manual may be revised or changed without 
• prior notice.
Please note that product specifi cations may be changed for the sake 
• of improvement without prior notice.
Please be aware that it is the customers responsibility to ensure that 
• their computer is secure. We will under no conditions be liable for 
security failures.
This system is not intended for life support or crime prevention. It is 
• just a supplementary means of conveying information. Aiphone will 
under no conditions be liable for loss of life or property which occurs 
while the system is being operated.
When the PC master station is initialized, all the registrations are 
• returned to factory default settings. Follow the setup procedure for 
the PC master station again.
In the event of a power breakdown or when the PC master station 
• is restarted after changing the network setting, operation of the PC 
master station is invalid for approximately 5 minutes. 
						

							5
GETTING STARTED APPENDIX
USING THE PC MASTER STATION
PART NAMES AND THEIR FUNCTIONS
NOTE:
Confi rm the icon 
 in the system tray at the PC screen is blue. If the icon is gray, the settings have not been done correctly or a communication 
error has occurred. (
→ “SETTING MANUAL”)
Main window
Minimize button
Minimizes the main window.
Status display 
icons
(Refer to the next 
page for details.)
Video x1, x2, x3 
buttons (→P. 32)
Change the size of 
the main window.
*  “x3” may 
not function 
depending on the 
display.
Volume control 
window button (→P. 7)
Opens the Volume 
control window.
Dial keys window button 
(→P. 7, 23)
Opens the Dial keys window.
Speed dial window button 
(→P. 8, 24)
Opens the Speed dial window.
SETTING button
Opens the Setting window. (Refer to the 
SETTING MANUAL for details.) 
LIST button (→P. 20)
Click to display the registered stations, zones 
or remote sites in the list area. 
OFF button (→P. 13)
Click to fi nish communication, 
monitoring, calling, etc. 

TALK button (→P. 13)
Click to answer a call or call the selected station.  

 (ZOOM/WIDE button) (→P. 15)
Switches the display mode between 
zoom and wide. (This button is also 
used for determining the selection.)

ADD/RMV (Add/Remove) button (→P. 21)
Adds or removes stations and/or zones in 
the list.
BACK button
Returns to the 
previous status.List area
The list of the 
stations, zones and/
or remote sites 
you searched for 
is shown here. 
The list is sorted in 
either alphabetical 
or numerical order 
depending on the 
setting in the Setting 
window.List page no.
When the list of 
stations, zones 
and/or remote 
sites, or setting 
items consist of 
two or more pages, 
the current page 
no. is shown here.
Message area
Displays the number(s) 
(or name(s)) of the 
selected station(s), 
zone(s), remote 
site(s), etc.
PRIVACY button 
(→P. 18)
Opens the [Privacy] setting page 
of the Setting window. The button 
lights up when the privacy mode 
is activated. 
Record/Stop button (→P. 29)
Records the displayed image and 
sound on the PC master station. TRANSFER button (→P. 17)
Opens the [Transfer] setting 
page of the Setting window. The 
button lights up when the transfer 
setting is “ON”. 
 (Pan & Tilt control button) (→P. 15)
Moves the images on the video display 
area from right to left or up and down. 
 
,   ,   Play window button (→P. 30)
Opens the Play window.
The button blinks if there is a fi le recorded to 
a call that was answered by none of the (PC) 
master stations that received the call, and the 
fi le has not been played yet.
Door release button (→P. 18)
Click so that the button lights up while talking, etc. to unlock 
the door connected to the target sub station. 
ADJUST button (→P. 16)
Click so that the button lights up to adjust the image on the 
video display area when it is hard to see in the daytime or 
darkness. 

MONITOR button (→P. 26)
Click to monitor the selected station or start scan-monitoring. 

Close button
Closes the main window. Video display area
Displays station type 
images and images from 
a video door station.Time and date display
Displays the time and date.
GETTING STARTED
<   > :  Shows the shortcut key available as an alternative method by using the PC keyboard. 
						

							6
Status display icons
The following icons are displayed here depending on the status of the 
PC master station.
The color of an icon changes according to the priority level. * 
Normal: green
Priority: yellow
Urgent: red
List of the mainly-used icons
Icons The status when the icon appears
Appears while talking to the target station, being called 
from another (PC) master station, etc.
Appears while being called.
Appears when paging.
Appears when the microphone is set to OFF, the 
PRIVACY function is activated, and so on.
Appears while transferring is suspended.
Appears while receiving a call from a station transferred 
by another one.
*  This icon also appears on the station that performs 
transferring.
Appears while searching for a station, zone or remote 
site.
Appears while monitoring.
Appears during scan-monitoring.
Appears when a message of forced-communication 
ending, etc is displayed.
Appears while performing chime paging.
Shows it is a waiting time for shifting to the next 
performance, etc.
Displaying call and/or (chime) paging record and 
reception record
Call and/or (chime) paging record and reception record can be 
displayed on the monitor for each up to 20 items.
When no answer was returned to an incoming call from a 
* 
master station, it is displayed in the reception record list.
In the records, unanswered incoming calls are marked with 
Ñ (outlined in yellow) or 



:  Unanswered calls that have not been confi rmed on the 
list yet
(Displayed when none of the (PC) master stations that 
received the call have answered.)

Ñ:  Unanswered calls that have already been confi rmed on 
the list
NOTES:
The calls that are not received at the PC master station are not 
• 
recorded. (A PC master station cannot receive two or more calls at 
a time.)
The record of unanswered incoming calls can also be automatically 
• 
displayed by the setting in the Setting window. (
àlSETTING 
MANUAL”)
The reception of chime is not recorded.
• 
A monitoring operation is not recorded. If monitoring is shifted to • 
talking, it will be recorded.
How to select items in the list area
1.  Highlight the desired item by clicking  repeatedly, or 
pointing to it with the cursor.
2.  Double-click the highlighted item or click 
 with the 
cursor to go on to the next selection list.
*  If there is no additional selection list, perform the 
corresponding action (calling, monitoring, paging, etc.).
This manual mainly describes operation methods by using . 
You can also use the cursor if you prefer. 
						

							7
GETTING STARTED APPENDIX
USING THE PC MASTER STATION
Volume control window 
NOTES:
Sudden rise of the tone volume and speaker volume may damage your eardrum(s). Be sure to lower the volume fi rst, and then rise the volume 
• 
little by little to adjust it.
Also make a sound setting on the PC if necessary.• 
Dial keys window 
Close button
Closes the Volume control 
window.
Minimize button
Minimizes the Dial keys 
window.Minimize button
Minimizes the Volume control 
window.
Close button
Closes the Dial keys 
window.
Dial keys (→P. 21)
Used to enter the number or 
name of a station or zone you 
want to search for.Microphone (transmit) volume
Tone volume
Speaker (receive) volume Audio transmit level indicator
Shows the volume level of talking 
sound. 
						

							8
Speed dial window 
Play window 
Station Select tab
Selects the target station type 
or remote site for searching for 
recorded fi les.
Prior fi le button
Displays the next fi les in the fi le 
display area.
Stop button
Stops play.
Play button
Plays a selected fi le.Pause button
Temporarily stops play. Slow button
Makes play in slow motion. Fast forward button
Fast-forwards play. Start Date selection button
Opens the calendar. On the calendar, 
designate the start date of the period of time 
to search for fi les recorded in the period.End Date selection button
Opens the calendar. On the calendar, 
designate the end date of the period of time.
Minimize button
Minimizes the Play window.
Close button
Closes the Play window.
File display area
Displays the recorded fi les 
here.
Delete button
Deletes the selected fi le.
Next fi le button
Displays the previous fi les 
in the fi le display area.
Close button
Closes the Speed dial 
window.
Speed dial buttons (→P. 24)
Register stations, zones and/or remote sites 
you call or select frequently to each of these 
buttons. You can select a station, zone or 
remote site simply by clicking the corresponding 
button.
The selected station, zone or remote  * 
site cannot be deselected. To cancel the 
selection, click 
.
 (→P. 30-31)Minimize button
Minimizes the Speed dial 
window. 
						

							9
GETTING STARTED APPENDIX
USING THE PC MASTER STATION
OUTLINE OF OPERATIONS
The following describes the outline of operations you can perform with a PC master station.
Communication
On a sub station (door station or room sub station), you can call up to 20 preset (PC) master stations in your site at the same time. • Or you can call up to19 (PC) master stations in your site and a remote site (up to 20 (PC) master stations at the remote site).
On a PC master station, the communication method can be selected from the hands-free mode or the press-to-talk mode.
• (→P. 13)
You can also communicate with a remote site (a pilot station registered in the site).
• 
When called, a balloon notifi cation appears.• 
Transferring
When communicating with a received call on a PC master station, you can transfer it to another (PC) master station in your site. 
(→P. 17)
You can also make a transfer setting for transferring calls to a designated (PC) master station automatically.* 
For a call from another (PC) master station, you can transfer it only when you are communicating with it (not to the remote site).* 
You can also transfer a call to a remote site. (However, you cannot transfer a call received from a remote site to another remote * 
site.)
Room sub station 
Door station 
Communication
CommunicationHands-free
Press-to-talk PC master station
Room sub station 
Door station 
Call
Transfer PC master stationPC master station
Master station Master station PC master station or
or
or
orClick and hold the 
 
(TALK) button. 
						

							10
Paging
On a PC master station, you can initiate paging or chime paging to the selected zone(s). All the stations previously registered to the 
zone(s) receive the paging or chime. (→P. 27)
You can also make paging or chime paging to the registered external speaker(s).
* 
You can also make paging or chime paging to a specifi ed zone in a remote site when the site has chime sources. (When no chime * 
source is registered in the site, the chime paging does not initiate.)
When you have received a paging or chime paging, a balloon notifi cation appears.
* 
Monitoring
On a (PC) master station, you can monitor a sub station in your site.
You can also initiate the scan-monitoring (monitoring multiple preset stations sequentially).
For an audio door station or room sub station, you can monitor sounds only.
(→P. 26)
You cannot monitor or scan-monitor a remote site.
* 
PC master station
PC master stations Master stationsRoom sub stations 
Door stations  Paging or chime paging 
Room sub station 
or
or Door station (video) Door station (audio) PC master station
Monitoring