Aiphone IS IP Network Direct Operation Manual

							Thank you for selecting Aiphone for your communication and security needs. Please read this manual and the separate “SETTING 
MANUAL” carefully before setting and using this system.
Please make sure to read this manual for safe and correct use of the system, and keep it in a safe place for future reference.
* 
Please note that images and illustrations depicted in this manual may differ from the actual ones.
IS SERIES
Commercial & Security IP Video Intercom system
Network Direct System
OPERATION MANUAL
GETTING STARTED USING THE SYSTEM APPENDIX
SETTING AND ADJUSTMENT
FK1629  B   P0811JZ 
						

							2
CONTENTS
INTRODUCTION .......................... 4
PRECAUTIONS ........................... 4
WARNING ...................................... 4
CAUTION ....................................... 4
GENERAL PRECAUTIONS ........... 5
Notes on using this system ......... 5
Notices ........................................... 5
GETTING STARTED ....................... 6
PART NAMES .............................. 6
Color monitor IP master 
station (IS-IPMV) ........................... 6
■ Control panel ........................................6
■ Monitor .................................................7
Vandal-resistant IP door 
station ............................................ 9
OUTLINE OF OPERATIONS ..... 10
Communication ............................11
Transferring ..................................11
Paging .......................................... 12
Monitoring ................................... 12
Door release ................................ 13
SETTING AND ADJUSTMENT ..... 14
MASTER STATION SETTINGS 
AND ADJUSTMENTS ................ 14
Setting items ............................... 14
Setting the display language ..... 15
Adjusting screen brightness 
[BRIGHTNESS] ............................ 15
Adjusting sound volume [TONE 
VOL], [RECEIVE VOL] ................. 15
Initial settings [INITIAL 
SETTING] ..................................... 16
USING THE SYSTEM .................... 20
RECEIVING AND ANSWERING 
A CALL ON THE MASTER 
STATION .................................... 20
Receiving a call ........................... 20
Answering a call ......................... 21
■ Communication in the hands-free 
mode ..................................................21
■ Communication in the press-to-talk 
mode ..................................................21
■ 
Communication by using the handset ... 22
Viewing video images at a 
video door station ....................... 23
■ Switching Zoom/Wide .........................23
■ Pan & Tilt ............................................23
■ Adjusting  images ................................24
Transferring to another master 
station  ......................................... 25
■ Communication transferring ...............25
■ Call transferring ..................................25
Door release ................................ 26
Using the PRIVACY function...... 26
PERFORMING CALLING, 
MONITORING AND PAGING 
ON THE MASTER STATION
 ...... 27
Searching for a station, zone or 
remote site  .................................. 27
Searching for a station, zone or remote 
site from the list ......................................29
Searching for a station or zone by 
number using the dial keys ....................31
Searching for a station, zone or 
remote site from the placed call or 
received call list ......................................32
Selecting a station, zone or remote site 
by using the speed dial buttons ..............32 
						

							3
Calling another station 
(direct voice call) ........................ 33
Monitoring ................................... 34
■ Monitoring ...........................................34
■ Scan-monitoring .................................34
Viewing video images at the 
target station ............................... 35
Paging  ......................................... 35
OTHER FUNCTIONS  .................. 36
Sending e-mails .......................... 36
APPENDIX ..................................... 37
TECHNICAL PRECAUTIONS ... 37
AVAILABLE CHARACTER 
LIST ........................................... 37
SPECIFICATIONS ..................... 38
WARRANTY ............................... 39 
						

							4
INTRODUCTION
The IS system is a commercial and security video intercom system especially designed for applications in facilities such as offi ce 
buildings, factories, schools, hospitals, and prisons. Installed separately from conventional general-purpose internal communications 
systems, the IS system can be used as a video door entry system, emergency announcement system, rescue assistance system, 
urgent call system, public announcement system, and access control system.
About this manual
This manual describes how to use a network direct system (without an IP control unit) only. For a standard (IP) system (including one 
or more IP control units), refer to the “OPERATION MANUAL” for the standard (IP) system.
Notice the following:
Master stations and door stations that can be used in a network direct system are IP units (IS-IPMV, IS-IPDV, IS-IPDVF and IS-• 
SOFT) only.You can also call, page or communicate with a remote site. This manual also describes operations for calling, paging and communicating • 
with a network direct system in a remote site. So note that the term “a remote site” used in this manual means “a network direct system 
in a remote site”. For a standard (IP) system in a remote site, refer to the “OPERATION MANUAL” for the standard (IP) system. 
PRECAUTIONS
 General Prohibitions     Prohibition to Dismantle the Unit     Prohibition on Subjecting the Unit to Water    
 General Precautions  
WARNING
Negligence could result in death or serious injury.
1. Do not dismantle or alter the unit. Fire or electric shock could 
result.
2. Keep the unit away from water or any other liquid.
Fire or electric shock could result.
3. High voltage is present internally. Do not open the case. 
Electric shock could result.
4. Do not connect any non-specifi ed power source to the +, - 
terminals. Also, do not install two power supplies in parallel to a 
single input. Fire or damage to the unit could result.
5. Do not connect any terminal on the unit to an AC power line. 
Fire or electric shock could result.
6. Do not use power supply with a voltage other than specifi ed.
Fire or electric shock could result.
7. Do not put any metal or fl ammable material into the unit 
through the openings. Fire, electric shock, or unit trouble could 
result.
8. The unit is not explosion-proof. Do not install or use near gases 
or fl ammable materials. Fire or explosion could result.
9. Existing wiring such as chime wiring, etc. may contain high 
voltage AC electricity. Damage to the unit or electric shock 
could result. Wiring and installation should be done by a 
qualifi ed technician.
CAUTION
Negligence could result in injury to people or damage to property.
1. Do not install or make any wire terminations while power 
supply is plugged in. It can cause electrical shock or damage to 
the unit.
2. When mounting the unit on a wall, install the unit in a 
convenient location, but not where it could be jarred or 
bumped. Injury could result.
3. Before turning on power, make sure wires are not crossed or 
shorted. If not, fi re or electric shock could result.
4. For power supply, use Aiphone power supply model or model 
specifi ed for use with system. If non-specifi ed product is used, 
fi re or malfunction could result.
5. On products with ground terminals, connect to an earth ground. 
Fire or malfunction could result.
6. Do not put anything on the unit or cover the unit with cloth, etc. 
Fire or unit trouble could result.
7. Do not install the unit in any of the following locations. Fire, 
electric shock, or unit trouble could result.
Places under direct sunlight or places near heating  * 
equipment that varies in temperature.
Places subject to dust, oil, chemicals, hydrogen sulfi de (hot  * 
spring).
Places subject to moisture and humidity extremes, such as  * 
bathrooms, cellars, greenhouses, etc.
Places where the temperature is quite low, such as inside a  * 
refrigerated area or in front of an air conditioner.
Places subject to steam or smoke (near heating or cooking  * 
surfaces).
Where noise generating devices such as dimmer switches or  * 
inverter electrical appliances are closeby.
Locations subject to frequent vibration or impact. * 
8. Do not put high pressure on the LCD. If fractured, injury could 
result.
9. If the LCD is punctured, do not allow contact with the liquid 
crystal inside. Infl ammation could result. If necessary, gargle 
your mouth and clean your eyes or skin with clear water for at 
least 15 minutes, and consult your doctor.
10. Do not use the handset when you perform a call test or check 
the volume, otherwise it may cause damage to your ear. Be 
sure to use the built-in speaker.
11. Be sure to perform a call test or check the volume with the 
handset on the hook. If you operate the hook switch with the 
handset on your ear, a sudden call etc. may arrive causing 
damage to your ear. 
						

							5
GENERAL PRECAUTIONS
1. Keep the unit more than 1m (3.3) away from radio or TV set.
2. Keep the intercom wires more than 30cm (12) away from AC 
100-240V wiring. AC induced noise and/or unit malfunction could 
result.
3. Install the unit in an area that will be accessible for future 
inspections, repairs, and maintenance.
4. As to other manufacturer’s devices (such as door releases) used 
with this system, comply with the Specifi cations and Warranty 
conditions that the manufacturers or venders present.
5. If the unit is down or does not operate properly, turn off the power 
to the unit.
6. When wall-mounted, the top of the unit may darken and sooty. 
This does not indicate a malfunction.
7. The unit case may become a warm with use, but this is not a unit 
malfunction.
8. If it is used close to a cellular phone, the unit may malfunction.
9. The unit can be damaged if dropped. Handle with care.
10. The unit becomes inoperative during power failure.
11. In areas where broadcasting station antennas are close by, the 
intercom system may be affected by radio frequency interference.
12. All the units, except for door station, is designed for indoor use 
only. Do not use outdoors.
13. This product, being a control unit of door release, should not be 
used as a crime prevention device.
14. It must be noted in advance that the LCD panel, though 
manufactured with very high precision techniques, inevitably will 
have a very small portion of its picture elements always lit or not lit 
at all. This is not considered a unit malfunction.
15. Door station is weather-resistant, but do not spray high-pressure 
water. Unit trouble could result.
16. Due to the environmental sound around the unit, it may hinder 
smooth communication, but this is not a malfunction.
17. Refrain from using the color monitor station in sunlit areas.
18. At night, due to reduced lighting on the object, the monitor sees 
more noise and the face becomes more diffi cult to see, but this is 
not malfunction.
19. For the hands-free communication:
If you stand too far away, it may be diffi cult for the other person to 
hear the communication.
20. If there are loud noises around the unit (such as music playing or 
children crying), the sound may break up and be diffi cult to hear.
21. During communication, if you speak before the other person 
has fi nished talking, your voice may not come through clearly. 
Communication will proceed smoothly if you wait until the other 
person has fi nished before speaking.
22. At a gate or porch illuminated by a fl uorescent lamp, the picture 
may vary, but this is not a malfunction.
23. The outline of video images displayed by video door station may 
differ from that of the actual person(s) or background, but this is 
not a malfunction.
24. If the screen of a video door station freezes during wintertime, 
the picture may become diffi cult to see or the call button may not 
move, but this is not a malfunction.
25. Aiphone assumes no responsibility for corruption of saved 
information (such as changes to or deletion of saved information). 
Please be aware of this in advance.
26. Warm-color lighting shining on the video door station may change 
the tint of the picture on the monitor.
27. When outside temperature lowers sharply after rainfall, etc., the 
inside of the camera may fog up slightly, causing a blurry picture, 
but this is not a malfunction. Normal operation will be restored 
when moisture evaporates.
28. When talking continuously, the talking may be interrupted by the 
noise cut function because the continuous talk is regarded as a 
noise, but this is not a malfunction.29. During monitoring, the noise cut function does not work for making 
outside sounds easy to hear, so the noise may be heard louder 
than during communication.
30. When the units screen is illuminated with strong light, the image 
looks white or silhouetted. But this is not a unit trouble.
Notes on using this system
Depending on the network environment and computer, it may not be • useable.
You need to set the ID/password to access the web server when 
• changing the system settings or doing the system maintenance. 
The system administrator must keep the ID/password without fail. If 
you forget the ID/password, you must initialize the unit, thus all the 
setting contents return to default.
The ID/Password to access the web server for setting the system 
• is the customers responsibility. Make sure you set a password that 
cannot be easily guessed by a third party. We recommend that you 
change the ID/Password on a regular basis.
You may not be able to operate stations while updating the System 
• settings by using a PC.
If communications are congested or multiple video door stations are 
• used for call or communication within the system, the frame rate may 
be degraded or communications may be interrupted.
You can also refer to our web site at http://www.aiphone.net/ for 
• some parts of the instructions for this system.
If you are experiencing diffi culties in the use of the system, 
• please check our web site at http://www.aiphone.net/.
Notices
We will under no conditions be liable for damage that occurs due • to failures in network equipment; failures due to internet providers 
and cell phone companies; failures such as disconnected lines and 
other losses in communication, which render it impossible to provide 
this service or in any way delay this service due to causes outside 
of our responsibility; or if an error or missing data occurs during 
transmission.
We will under no conditions be liable for damage caused if a 
• customers password or transmitted information are leaked through 
bugging or unlawful computer access over Internet communication.
We will under no conditions be liable for damage that occurs due 
• to the inability to communicate due to malfunctions, problems, or 
operational errors in this product.
We will under no conditions be liable for any damages or losses 
• resulting from this products contents or specifi cations.
This manual was created by Aiphone Co., Ltd., all rights reserved. 
• Copying a part of or this entire manual without prior permission from 
Aiphone Co., Ltd. is strictly forbidden.
Please note that images and illustrations depicted in this manual 
• may differ from the actual ones.
Please note that this manual may be revised or changed without 
• prior notice.
Please note that product specifi cations may be changed for the sake 
• of improvement without prior notice.
Please be aware that it is the customers responsibility to ensure that 
• their computer is secure. We will under no conditions be liable for 
security failures.
This system is not intended for life support or crime prevention. It is 
• just a supplementary means of conveying information. Aiphone will 
under no conditions be liable for loss of life or property which occurs 
while the system is being operated.
This system is not intended for preventing physical injury, accidents 
• caused by disasters and property damage.
When the web server is rebooted, all the registrations are returned to • the settings that were made last time. Please make the settings again. 
						

							6
GETTING STARTED
PART NAMES
Color monitor IP master station (IS-IPMV)
■ Control panel
Handset (→P. 22)Hook switch
Speaker
Call tones and communication 
sounds are heard from this.Color LCD monitor 
See the next page 
for details.
Name card and name plate
Write down the names of stations, 
zones, remote sites, etc. registered 
to the speed dial buttons on 
the card and set it under the 
transparent name plate.
Speed dial buttons (1 to 6) 
(numbered beginning at the top) 
(→P. 32)
Register stations, zones and/
or remote sites you call or select 
frequently to each of these buttons. 
You can select a station, zone or 
remote site simply by pressing the 
corresponding button.
Reset button 
(under the name card)
Press to reset the master 
station.
Do not touch this button. *  PRIVACY button  and 
LED (red) (→P. 26)
Press to turn on the PRIVACY function. TRANSFER button  
and LED (red) (→P. 25)
Press to transfer a call (or 
communication) to another master 
station or a remote site.
LIST button  (→P. 28)
Press to display the list of the 
registered stations, zones or 
remote sites.
Transmit LED 
(red) (→P. 21)
Lights up in red while you are talking to the target station, 
and turns off while you are hearing the sound at the target 
station or no communication is made.SETTING button  (→P. 15)
Press to display the setting items.
Door release button <
  > (→P. 26)
Press to unlock the door connected to 
the received door station.
(Pan & Tilt control button) (→P. 23)
Moves the image on the monitor from right 
to left or up and down.ZOOM/WIDE button  (→P. 23)
Switches the display mode between zoom and 
wide.ADJUST button  (→P. 24)
Adjusts the image on the monitor when it is hard 
to see in the daytime or darkness. Dial keys (→P. 29)
Used to enter the number or 
name of a station or zone you 
want to search for.
MONITOR button  (→P. 34)
Press to monitor the selected door station 
or start scan-monitoring.
TALK button  (→P. 21)
Press to answer a call or call the 
selected station.OFF button  (→P. 21)
Press to fi nish communication, 
monitoring or calling. Microphone
Sends sounds from the master 
station to other stations.
* The notation in <  > is used for operational description in this manual.
Status LED (red)
Indicates the current status of the 
master station by lighting up or 
blinking in red (while initializing 
the system, being called, 
communicating, etc.).
* This may blink when you do not 
answer a call, though it is not a 
failure. 
						

							7
GETTING STARTED USING THE SYSTEM APPENDIX
SETTING AND ADJUSTMENT
■ Monitor
Display item examples
Information display (→USING THE SYSTEM)
Displays the name (or number) of selected or calling station, 
operation method, etc.
List page no. (→P. 16)
When the list of stations, zones and/or remote sites, or setting 
items consists of two or more pages, the current page no. is 
shown here.
List of stations, zones and/or remote sites (→P. 29)
The list of the stations, zones and/or remote sites you searched for is 
shown here. Stations, zones and/or remote sites are displayed either by 
number and/or name depending on the setting on the INITIAL SETTING.
“NOT AVAILABLE” appears in the list when a corresponding station,  * 
zone or remote site is not detected.
Function buttons
The function buttons are also enabled when the 
function indicators just above the buttons are 
displayed. 
The function name on an indicator may differ  * 
from the name of the corresponding button. In 
that case, the button operates as the function 
of the indicator.
Function indicators
The indicators differ depending on the 
display mode.
These are not touch panel keys. * 
NOTE:
The above display example differs from the actual one.
Status display icons
The following icons are displayed here depending on the status of the 
master station.
The color of an icon changes according to the priority level. * 
Normal: green
Priority: yellow
Urgent: red
Icons The status when the icon appears
Appears while talking to the target station, being called 
from another master station, etc.
Appears while being called.
Appears when paging.
 Appears when the image on the monitor is adjusted by 
pressing the ADJUST
 button.
Appears while the door release is activated by pressing 
the door release button.
Appears when the microphone volume is set to OFF, or 
the PRIVACY function is activated.
Appears while transferring is suspended.
Appears while receiving a call from a station transferred 
by another one.
*  This icon also appears on the station that performs 
transferring.
Appears while searching for a station, zone or remote 
site.
Appears while monitoring.
Appears during scan-monitoring.
Appears when an error message is displayed.
Appears when a setting screen is displayed.
Appears when the microphone volume is set to ON.
Shows it is a waiting time for shifting to the next 
performance, etc. 
						

							8
Display examples
[Standby mode]
The monitor with no display (black) may also be in the 
* standby mode.
Date, time, station no. and name of this master station
[When talking with a door station]
[When called from another master station]
Displaying call and/or paging record and reception 
record
Call and/or paging record and reception record can be 
displayed on the monitor for each up to 20 items.
When no answer was returned to an incoming call from this 
* 
master station, it is displayed in the reception record list.
In the records, unanswered incoming calls are marked with 
Ñ (outlined in yellow) or 



:  Unanswered calls that have not been confi rmed on the 
list yet

Ñ:  Unanswered calls that have already been confi rmed on 
the list
NOTES:
The calls that are not received at the master station are not 

recorded. (An IS-IPMV cannot receive two or more calls at a 
time.)
The record of unanswered incoming calls can also be automatically 

displayed by the setting on the “INITIAL SETTING”. (
àP. 17)
A monitoring operation is not recorded. If monitoring is shifted to 

talking, it will be recorded.
The calling station type image

(or remote site symbol image) 
The video image at the target or calling station is 
displayed.If the target station or calling station is a master station, 
no video image is displayed.
Station no. and name (or remote site no. and name) of the 
target station or calling station
Key map for selecting the search itemsStation no. and name (or remote site no. and name) of 
the calling station 
						

							9
GETTING STARTED USING THE SYSTEM APPENDIX
SETTING AND ADJUSTMENT
Vandal-resistant IP door station
IS-IPDV
IS-IPDVF
IP vandal-resistant video door station (IS-IPDV)
(surface-mount)
IP vandal-resistant video door station (IS-IPDVF)
(fl ush-mount)
Name plate (with backlight)
Write down a name on the plate. The backlight is 
always lit while the power is on to make a visitor 
confi rm the name even at night.
Name plate (with backlight)Call button (→P. 20)
Calls the preset master stations.
Call buttonStatus LED (red/orange/green)
Indicates the current status (calling, talking, etc.) of this 
station by color.
e.g.) Lights up in orange in the standby mode.
Water escape holes
These are for discharging rain water inside the unit. 
Do not obstruct these holes.
Status LED (red/orange/green) Camera (→P. 23)
Captures images to display on the monitor of the master 
station.
Camera Microphone 
Sends sounds from the door station to the master station.
Microphone White light LED
Lights up automatically when a call 
operation is made on this unit at night.
White light LEDSpeaker
Outputs sounds from the master station.
Speaker 
						

							10
OUTLINE OF OPERATIONS
This manual mainly describes the following operations.
Operations you can do within a site (communication, transferring, paging, monitoring, door release, etc.)
• 
Operations you can do between sites (communication, transferring, paging, door release, etc.)• 
NOTES:
The arrows in the  gure above show examples of operations.
• 
For operating a PC master station (IS-SOFT), refer to the “OPERATION MANUAL” for the PC master station.• 
The term “a remote site” used in this manual means “a network direct system in a remote site”.• 
You can communicate with the pilot station or page the pilot zone registered in a remote site. You cannot select a desired station or zone in a • 
remote site.
Depending on the system con guration of a remote site, some operations to the site may be disabled.• 
A call or talk may not be possible when the communication path is fully occupied.• 
Video images at the target video door station may not appear on the monitor when the video path is fully occupied even though a call or talk is • 
possible.
IPIPIPIPIPIP
IP
IP
Network direct system Network direct system
The pilot station or zone 
that receives a call, paging, 
etc. from a remote site.
Communication, Communication, transferring, transferring, paging, door paging, door release, etc.release, etc.
Communication, Communication, transferring, transferring, paging, door paging, door 
release, etc.release, etc.: Control offi ce, etc.
Building ABuilding B Internet / WAN
LAN (IP network)LAN (IP network) Site 1
Site 2Site 32 Site 3
IP unit
Communication, transferring, Communication, transferring, paging, monitoring, door paging, monitoring, door release, etc.release, etc.