ADT Security Services Mobile Emergency Response User Guide

							M

obile Emergency Response  
User Guide   
						

							Table of Contents 
Introduction ........................................................................\
............................................................................. 3  
What’s in the Box  ........................................................................\
................................................................... 4  
Mobile Emergency Response Features ........................................................................\
............................. 5  
Connecting Your ADT Mobile Emergency Response System  ............................................................. 6  
Using the System  ........................................................................\
................................................................  14 
Mobile Device Light Indicator  ........................................................................\
...........................................  15 
Important Safety Information  ........................................................................\
..........................................  16 
Mobile Device Frequently Asked Questions  ........................................................................\
.................  19 
Compliance Statements  ........................................................................\
....................................................  24 
Techni cal Information  ........................................................................\
........................................................  27 
Legal Information  ........................................................................\
................................................................  28 
2  ADT ® Health Customer Support 800.568.1216   
						

							Introduction 
Thank you for choosing the ADT®
 M obile Emergency Response System. We welcome 
you to the ADT family  and are happy to provide added peace of mind to our customers 
and their loved ones. If you have any questions please call our support team at 
800.568.1216. They are available 24/7

/365, even on holidays. 
Yo

ur Mobile Emergency Response System is comprised of a Mobile Device and a 
wireless Emergency Help  Button (standard or Fall Detection pendant or wristband ). 
Use your system to contact ADT in an emergency  whether you are at home or away . 
ADT  can provide the needed assistance.  
For assistance call:  800.568.1216
Mobile Emergency Response User Guide
  3  
						

							What’s in the Box 
Figure 1 
4  ADT ® Health Customer Support 800.568.1216   
						

							Mobile Emergency Response Features 
Fi

gure  2 
Mobile Emergency Response User Guide   5  
						

							Connecting Your ADT Mobile Emergency Response System 
Step 1  Select a Location  
  Place the Mobile Device cradle charger near the center of your home or in your 
bedroom.  
   Place it near an electrical outlet.  
Step 2  Connect the Cradle Charger (refer to  Figure 3)  
  Plug the power cord into the slot on the back of the Cradle Charger, making sure 
that the narrow side is on the bottom . 
   Plug the other end of the power cord into an electrical outlet that is not 
controlled by a light switch. 
   The green LED light on the plug of the power cord should illuminate.  
6 ADT ® Health Customer Support 800.568.1216   
						

							Fi

gure 3  
WARNING  
To prevent electrical shock, please keep the system away from wet 
locations . 
Mobile Emergency Response User Guide   7  
						

							Figure 4 
Step 3 Charge Your Mobile Device 
  Place the Mobile Device in the cradle charger. 
   The yellow light on the front of the cradle charger will 
illuminate. If it does not, make sure you have placed the 
Mobile Device correctly in the charger. R efer to Figure 4. 
   The Mobile Device  will beep and il luminate within 
ten (10) seconds . 
   The red battery light will come on indicating that 
the device still needs charging. When the device 
is fully charged, the red light will turn off. It take s 
about  three ( 3) hours for the device to be fully charged.  
In o rder to serve you better a nd make sure your equipment i s 
working properly, p
lease call our support team at 1.800.568.1216  
to test your system. They are available 24/7/365. 
8  ADT ® Health Customer Support 800.568.1216   
						

							Turning your  Mobile  Device ON  or OFF 
   To turn on your Mobile Device, press the ON/OFF button on the side of the 
Mobile Device and hold for approximately five (5)  seconds. All of the lights will 
turn on and the green light will start blinking. This indicates the Mobile Device 
was successfully t urned on. 
   If you  need  to  turn  the  device  off,  again  press  the ON/OFF  button  and  hold  
for approximately  two  (2)  seconds.  All  of the  lights  will  turn  off.  This  indicates  your  
Mobile  Device was  successfully  turned  off. 
IMPORTANT: 
Please note that  when the device is turned off, you will not be able to call for 
help. If the Mobile Device is turned off, it will automatically turn on  again 
when placed in the cradle charger. 
Mobile Emergency Response User Guide   9  
						

							Step 4 Test Your Mobile Device (refer to  Figure 5)  
  Remove the Mobile Device from  the cradle charger and hold it. 
   Press  the Mobile  Device’s  Emergency  button  firmly  once and  hold  for  two 
(2)  seconds  until  the  red  light  around  the  Emergency  button  lights  up.  
   The  Mobile  Device  will  ring  several  times,  indicating  your  alarm  is being  
sent  to  ADT. 
   A  trained  ADT  emergency  oper ator will  communic ate with  you  
through the  Mobile  Device  and  ask  you  if  you  are  okay. 
   Please  state  clearly  to the  operator  that, “THIS  IS A TEST.”  
If you do not explain to the operator that you are 
testing your unit, emergency help could  be dispatched. 
Step 5 Test your  Help  Buttons (r efer to Figure  6.)  
  Press  the Help button on your wrist band or neck pendant firmly once.  
   The button’s red light flashes  once indicating a signal was sent to the Mobile Device.  
Figure 5 
10  ADT ® Health Customer Support 800.568.1216