ADT Security Services BHS 4000A User Manual
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![Page 46
Find at least two ways to escape from each room. One will be the door le\
ading to the normal exit. Another may
be a window that opens easily. If the window is far above the ground, yo\
u may need to install an escape ladder
nearby. Identify a place outdoors where everyone will meet after leaving\
the building.
2. Review the escape plan with everyone who lives in your home and pract\
ice escape procedures.
3. To increase the time you will have to escape a fire, sleep with your bed\
room door...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-45.png "Page 46
Find at least two ways to escape from each room. One will be the door le\
ading to the normal exit. Another may
be a window that opens easily. If the window is far above the ground, yo\
u may need to install an escape ladder
nearby. Identify a place outdoors where everyone will meet after leaving\
the building.
2. Review the escape plan with everyone who lives in your home and pract\
ice escape procedures.
3. To increase the time you will have to escape a fire, sleep with your bed\
room door...")
![Page 47
Questions and Answers
General Use of the System
1. How can I avoid false alarms?
Take a look at the tips on page 2. If you have any further questions, yo\
u can visit the False Alarm Reduction page
on ADT.com (www.ADT.com/home-security/learning-center/security-topics/f\
alse-alarm-reduction).
2. Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please contact your local emergency response agencies
or your city or county government to determine whether a permit is...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-46.png "Page 47
Questions and Answers
General Use of the System
1. How can I avoid false alarms?
Take a look at the tips on page 2. If you have any further questions, yo\
u can visit the False Alarm Reduction page
on ADT.com (www.ADT.com/home-security/learning-center/security-topics/f\
alse-alarm-reduction).
2. Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please contact your local emergency response agencies
or your city or county government to determine whether a permit is...")
![Page 48
Security Passwords and Keypad Codes
1. Can my Security Password/PIC be changed?
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you
prefer to change your password by mail, the same person who signed the Residential Services or Small Business
Contract must send a written request to ADT before the Security Password\
can be changed. The written request
must identify the account, the current Security Password, the new Securi\
ty Password and must...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-47.png "Page 48
Security Passwords and Keypad Codes
1. Can my Security Password/PIC be changed?
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you
prefer to change your password by mail, the same person who signed the Residential Services or Small Business
Contract must send a written request to ADT before the Security Password\
can be changed. The written request
must identify the account, the current Security Password, the new Securi\
ty Password and must...")
![Page 49
Alarms and Emergencies
1. If there is an alarm, does the system reset?
Yes. As long as there are no additional alarms after the system stops so\
unding, the system resets itself approxi-
mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously\
until you enter
your keypad code.
2. What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren sounds or the \
keypad beeps within about a minute of the
time the line...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-48.png "Page 49
Alarms and Emergencies
1. If there is an alarm, does the system reset?
Yes. As long as there are no additional alarms after the system stops so\
unding, the system resets itself approxi-
mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously\
until you enter
your keypad code.
2. What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren sounds or the \
keypad beeps within about a minute of the
time the line...")
![Page 50
Financial Questions
1. Who pays false alarm fines?
Because the vast majority of false alarms are outside of ADT’s contro\
l, we require you to be responsible for all of
your false alarm fines.
2. What if I move within the initial term of my contract?
You may have your monitoring service transferred to another residence, provided you are moving to an area where
we offer service and you pay the applicable move charge. The new owner o\
f your home may take over the system
by signing a new agreement...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-49.png "Page 50
Financial Questions
1. Who pays false alarm fines?
Because the vast majority of false alarms are outside of ADT’s contro\
l, we require you to be responsible for all of
your false alarm fines.
2. What if I move within the initial term of my contract?
You may have your monitoring service transferred to another residence, provided you are moving to an area where
we offer service and you pay the applicable move charge. The new owner o\
f your home may take over the system
by signing a new agreement...")
![Page 51
Repairs and Upgrades
1. Can I make an appointment for a service call?
Our service center schedules service calls for the morning or afternoon \
of a specific day. Morning service calls
occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 \
p.m.
2. Can I have additional equipment installed at a later date?
Yes, additional equipment may be installed. You will be charged for the \
installation and for the service call. If you
choose to have the equipment installed initially,...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-50.png "Page 51
Repairs and Upgrades
1. Can I make an appointment for a service call?
Our service center schedules service calls for the morning or afternoon \
of a specific day. Morning service calls
occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 \
p.m.
2. Can I have additional equipment installed at a later date?
Yes, additional equipment may be installed. You will be charged for the \
installation and for the service call. If you
choose to have the equipment installed initially,...")
![Page 52
Important Notices
UL Information
This system is capable of providing either Grade A or Grade B service for resid\
ential burglary. If configured to Grade B,
performance of a weekly test as indicated in this manual is necessary. C\
ontact ADT for more details on your particular
installation. Accessories that do not bear the UL mark have not been inv\
estigated with this system by Underwriters
Laboratories, Inc.
DSL Service
If you convert your telephone line to a high-speed data format like DSL, it cou\...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-51.png "Page 52
Important Notices
UL Information
This system is capable of providing either Grade A or Grade B service for resid\
ential burglary. If configured to Grade B,
performance of a weekly test as indicated in this manual is necessary. C\
ontact ADT for more details on your particular
installation. Accessories that do not bear the UL mark have not been inv\
estigated with this system by Underwriters
Laboratories, Inc.
DSL Service
If you convert your telephone line to a high-speed data format like DSL, it cou\...")
![Page 53
47
License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520
Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private\
Security Agencies, #1 State Po-
lice Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 279591; CA ACO7155, 974443; PPO17232; alarm company operators are licensed and
regulated by the Bureau of Security & Investigative Services, Dept. of Consumer...](http://img.usermanuals.tech/thumb/193/2782/w64_bhs-4000a-1478586241_d-52.png "Page 53
47
License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520
Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private\
Security Agencies, #1 State Po-
lice Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 279591; CA ACO7155, 974443; PPO17232; alarm company operators are licensed and
regulated by the Bureau of Security & Investigative Services, Dept. of Consumer...")
Repairs and Upgrades 1. Can I make an appointment for a service call? Our service center schedules service calls for the morning or afternoon \ of a specific day. Morning service calls occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 \ p.m. 2. Can I have additional equipment installed at a later date? Yes, additional equipment may be installed. You will be charged for the \ installation and for the service call. If you choose to have the equipment installed initially, however, you will not \ be charged for a service call. You can learn more about the wide variety of additional equipment that is available at\ www.ADT.com. Additional Questions If you have other questions about the system, please contact Customer Ca\ re at 800.445.0872 or write: ADT Security Services Attn: Customer Care Team 8880 Esters Blvd. Irving, TX 75063 Warranty Information This manual does not create any additional expressed or implied warranti\ es. 45
Important Notices UL Information This system is capable of providing either Grade A or Grade B service for resid\ ential burglary. If configured to Grade B, performance of a weekly test as indicated in this manual is necessary. C\ ontact ADT for more details on your particular installation. Accessories that do not bear the UL mark have not been inv\ estigated with this system by Underwriters Laboratories, Inc. DSL Service If you convert your telephone line to a high-speed data format like DSL, it cou\ ld affect the ability of the security system to transmit signals to the ADT Customer Monitoring Centers. If you have swi\ tched to such a service, you should immediate- ly conduct the Siren and Transmission Test described on page 25. If the \ test is not successful, call ADT Customer Care at 800.445.0872. ADT may need to install a filter provided by your DSL company to resto\ re communication. However, because of the nature of DSL service, you should be aware that, even wit\ h this filter installed, the system will not be able to communicate with an ADT Customer Monitoring Center anytime that your \ telephone is in use or off the hook. VoIP Service If you use VoIP service for your phone line, it could affect the ability of the se\ curity system to transmit signals to ADT’s Customer Monitoring Centers. If you are using such a service, please con\ duct the Siren and Transmission Test described on page 25. If the test is not successful, call ADT Customer Care at 800.445.0872. You may need to change the settings in your VoIP service; however, some VoIP services are not compa\ tible with alarm systems, even with custom settings. Please visit www.MyADT.com for more information. Alarm Permits Your local municipality may require you to obtain an alarm permit before you ca\ n operate the ADT security system. Please contact your city or county police department to determin\ e the requirements in your area. For more information, consult your local city or county website. SIA CP-01-Compliant System Information Once the system is armed by pressing the ON key, pressing the ON key a s\ econd time will silence the exit tone and double the exit time. Swinger Suppression—On SIA CP-01-compliant installations, the bypass ICON or LED will tu\ rn on after a zone is violated indicating that the zone which caused the alarm must be disarme\ d, or a period of 48 hours must pass before it can initiate another alarm from the same zone. The bypass indication \ may also turn on after an alarm caused by an emergency key activation. The emergency key function will be restored\ after a period of 48 hours or when the system is manually reset by pressing the CANCEL key and entering a valid\ keypad code. Contact ADT Customer Care for more information on this feature and the system. 46
47 License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520 Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private\ Security Agencies, #1 State Po- lice Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 279591; CA ACO7155, 974443; PPO17232; alarm company operators are licensed and regulated by the Bureau of Security & Investigative Services, Dept. of Consumer Affairs, Sacramento, CA 95814; DC ECS902743; FL EF0001121; GA LVA205265, -205326, -205572, -205679, -205878, LVU405673, -004349; HI CT-32297; IL 124001792; LA F1639, F1407, F1640; MA 172C; MI 3601206258, 5103208 – 4182 Pier North Dr. Ste. D, Flint, MI 48504; MN TS650251; NC 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9 – Alarm Systems Licensing Bd., 1631 Midtown Pl., Ste.104, Raleigh, 27609 (\ 919) 875-3611; NM 374838; NV 0077105; NY 12000305615, Licensed by NYS Dept. of State; OH 50-18-0018; 50-25-0023; 50-29-0003; 50-31-0014\ ; 50-48-0008; 50-50-0005; 50-76-0006; 50-89-0016, 53-89-1726; OK 1995; OR 196560; PA Pennsylvania Home Improvement Contractor Registration Number: PA090797; RI 35683; TN ACC-1688, -1689, -1690, -1691, -1692, -1693, -1694, -1695, -1696; TX B17944 -140 Heimer Rd. Ste. 100, San Antonio, TX 78232 – Texas Priva\ te Security Bureau, 5805 N. Lamar Blvd., Austin 78752; UT 8289653; VA 11-7348; 11-7345; 11-7354; WA ADTLLL881DO, 11824 N Creek Pkwy. #105, Bothell, WA 98011; WV 049758. ©2012 ADT LLC dba ADT Security Services. All rights reserved. ADT, th\ e ADT logo, 800 ADT.ASAP and the product/service names listed in this docu- ment are marks and/or registered marks. Unauthorized use is strictly pro\ hibited. MS 15019511