ADT Security Services BHS 4000A User Manual

							Line Cut Indication (Optional Feature)
What it means: The telephone service to the security system has been interrupted. The s\
ystem cannot send an 
alarm signal to ADT’s Customer Monitoring Centers.
What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the \
keypad beeps, depending 
on whether the system is on or off. 
1. To silence the keypad’s beeping, press the CANCEL key. 
2. If the siren is sounding, silence it by entering your keypad code. 
3.  Check your telephone for a dial tone. If there is no telephone service, \
 
contact your telephone company. 
4.  If there is a dial tone, ensure that the system’s telephone cable is \
 
securely plugged into the telephone jack. If it is not, plug it in.     \
5.  If the cable is plugged in, call the ADT Customer Monitoring team at  
800.445.0872. We are available to help you 24 hours a day, seven  
days a week. 
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							Smart·Key Wireless Remote Low Battery (Optional Feature) 
What it means: The battery in the Smart·Key remote is low and may stop functioning soon. 
What you’ll notice: The keypad beeps four times per minute. If you have a Premium keypad, t\
he message window 
reads ### TROUBLE LOW BAT USER # CALL 800.445.0872. 
What to do: 1. To silence the keypad’s beeping, press the CANCEL key.  
 2. Call ADT Customer Care at 800.445.0872 for assistance.
Upload/Download Failure 
A problem occurred when ADT attempted to change or read the system’s programming over the t\
elephone line. Call 
ADT Customer Care at 800.ADT.ASAP (800.238.2727) for assistance. 
Zone Trouble Indication  
What it means: A trouble indication on a zone condition would arise if, for example, th\
e smoke detector is dirty or in 
need of adjustment. It could also occur if a sensor has a defective part\
 or a broken wire. 
1. To silence the keypad’s beeping, press the CANCEL key. 
2. Wait 30 minutes for the system to reset. 
3.  If the detector has not reset after 30 minutes, the trouble message  
returns and the keypad beeps. Call ADT Customer Care at 800.445.0872 
for assistance.
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							Component Failure Indication 
One of the system’s devices is not operating properly. Call ADT Custome\
r Care at 800.445.0872
for assistance. 
Call ADT Indication 
If you receive this trouble message, call ADT Customer Care at 800.445.0\
872 for assistance. 
Siren Failure Indication
The system’s siren is not operating properly. Call ADT Customer Care \
at 800.445.0872. 
Keypad Not Working (Speaker Clicks)
Should the system’s keypad become inoperative, the speaker sounds two\
 short clicks every three seconds. If you  
notice the speaker is clicking repeatedly, call ADT Customer Care at 800.445.0872 to arrange to have the keypad 
serviced. If the system has a second keypad that is operating normally, \
you can stop the clicking sound by pressing the 
CANCEL key. 
RF Interference Indication
What it means: A source of RF interference is too close to the receiver, and the receiv\
er is having problems 
1. To silence the keypad’s beeping, press the CANCEL key. 
2.  Try to find the source of the interference (e.g., cell or wireless phon\
e) and turn it 
off. Wait 30 minutes for the system to reset. 
3.  If the system has not reset after 30 minutes, the trouble message return\
s and the 
keypad beeps, call ADT Customer Care at 800.445.0872.
37  
						

							Cleaning the Smoke Detector
If You Trigger an Alarm While Cleaning the Detector
If the dust from your vacuum cleaner triggers an alarm and the siren sou\
nds, do the following:
1. Enter your keypad code.
2. Press the CANCEL key.
3.  Finish vacuuming the detector. If the keypad is beeping and the 
message window reads TROUBLE, wait 30 minutes for the system 
to reset. 
4.  If you wish to silence the keypad’s beeping for the next four hours, 
press the CANCEL key. 
5.   If the detector does not reset after 30 minutes, the message 
window reads TROUBLE, CALL 800.445.0872, and the keypad 
beeps, call ADT Customer Care at 800.445.0872. 
If you had a smoke/heat detector installed, you should clean it 
once every three months. You should also clean it if smoke or 
dust triggers an alarm. 
Vacuum the smoke detector vents using a crevice attachment. 
Do not remove the cover.  
Vacuum once every 
three months 
38  
						

							Service the Detector Every Two Years 
Every two years, you should contact ADT Customer Care to schedule a visi\
t to service the smoke detector. During this 
call, ADT performs a more thorough cleaning and testing of the detector.\
 
Setting the Clock
Emergency Evacuation Plans
An emergency evacuation plan helps to ensure that you and your family es\
cape from your home safely in the event of 
a fire. Use these guidelines from the National Fire Protection Associati\
on to prepare your own emergency evacuation 
plan. 
1.  Draw up a floor plan of your building like the one shown. Show any part \
of the building—the windows, doors,  
rooftops—that can be used as an escape route.
The numeric display of the Premium keypad may show the time of day. You \
do not need to set the clock; it adjusts 
itself automatically every few months.  
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							     Find at least two ways to escape from each room. One will be the door le\
ading to the normal exit. Another may 
be a window that opens easily. If the window is far above the ground, yo\
u may need to install an escape ladder 
nearby. Identify a place outdoors where everyone will meet after leaving\
 the building. 
2. Review the escape plan with everyone who lives in your home and pract\
ice escape procedures. 
3.   To increase the time you will have to escape a fire, sleep with your bed\
room door closed. If you suspect a fire, 
touch the door. Do not open the door if it feels hot. If it does not, br\
ace your shoulder against the door and  
open it slowly. Be ready to slam the door if smoke or heat rushes in. Le\
ave the building quickly and call the fire 
department from a neighbor’s telephone or from your cellular telephon\
e. 
In the event of a fire, the best way to ensure the safety of your family\
 or employees is to get the earliest possible 
warning. This is best achieved by installing fire detection equipment in\
 all rooms and areas of the protected  
premises. This includes: 
• A smoke detector installed outside of each bedroom
•  Heat or smoke detectors in the living room, dining room, kitchen, hallwa\
ys, attic, furnace room, closets, utility and 
storage rooms, breakroom, basement and garage.
This equipment should be installed in accordance with the National Fire \
Protection Association’s Standard 72.  
For additional information, write: 
 National Fire Protection Association 
  1 Battery March Park 
 Quincy, MA 02269 
 Or visit: www.nfpa.org
California residents may also write: 
 California State Fire Marshal 
 7171 Bowling Drive, Suite 600 
 Sacramento, CA 95823  
 Or visit: www.osfm.fire.ca.gov
 
Note: There is a communicator delay of 30 seconds built into this control pane\
l. It can be removed or increased  
to a total delay of 45 seconds. Discuss this option with your ADT Instal\
lation Technician to determine what will 
work best in your home.
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							Questions and Answers 
General Use of the System
1.  How can I avoid false alarms?
      Take a look at the tips on page 2. If you have any further questions, yo\
u can visit the False Alarm Reduction page 
on ADT.com (www.ADT.com/home-security/learning-center/security-topics/f\
alse-alarm-reduction).
2.  Do I need an alarm permit? 
Alarm permit ordinances vary from area to area. Please contact your local emergency response agencies 
or your city or county government to determine whether a permit is requi\
red in your area. It is your re-
sponsibility to obtain the permit, pay any associated fees and inform AD\
T of your permit number. In some jurisdic-
tions, however, ADT must obtain and submit the permit application for yo\
u, and will then bill you for the permit and 
processing fees.
      If a permit is required in your area and you do not have one, emergency \
agencies may choose not to respond to 
an alarm at your home or business. In addition, false alarm fines are generally much high\
er for systems lacking 
permits.
3.   How often should I test the system? 
You should test the system at least once a month. Follow the test instru\
ctions beginning on page 25 of this 
manual.
 
4.  Should I clean the smoke/heat detector? 
Yes. Follow the instructions on page 38.
5.  What happens if I add DSL (Digital Subscriber Line) service to my home\
? 
Converting your telephone line to a high-speed data format like DSL can \
affect the ability of the system to report 
alarm conditions to ADT’s Customer Monitoring Centers. See page 46 fo\
r more information.
6.  What happens if I switch my phone service to VoIP (Voice over Internet \
Protocol)? 
Converting your telephone line to a high-speed data format like VoIP can\
 affect the ability of the system to report 
alarm conditions to an ADT Customer Monitoring Center. See page 46 for m\
ore information.
Visit the Frequently Asked Questions page of 
www.MyADT.com
for more answers to the questions you may have 
about the ADT security system.
41
Important Notice: Test Monthly
Your Residential Services Contract (or Small Business Contract) requires you \
to 
conduct these tests at least once a month. Weekly testing is recommended.  
						

							Security Passwords and Keypad Codes 
1.  Can my Security Password/PIC be changed? 
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you 
prefer to change your password by mail, the same person who signed the Residential Services or Small Business 
Contract must send a written request to ADT before the Security Password\
 can be changed. The written request 
must identify the account, the current Security Password, the new Securi\
ty Password and must include the  
account signer’s signature. 
    You can send us this request in one of three ways:
            1. Scan the documents and email them to us at CustomerCare@A\
DT.com
            2. Fax the documents to 800.719.9511
            3. Mail them to:
       ADT Security Services
      Attn: Customer Care Team
      14200 East Exposition Avenue
      Aurora, CO 80012
3.  I’m planning to go away on vacation. Should I notify ADT of my plans?\
 
It is a good idea to notify ADT of the dates of your departure and retur\
n. However, probably more important is 
double-checking your Emergency Contacts. In your absence, you may want t\
o change the call order of your  
contacts, or add different contacts. You can then change them back when \
you return.
If you list a neighbor, friend or relative as an Emergency Contact, be s\
ure this person has a set of house keys and 
knows a  Security Password.  
4.  If I go away on vacation, should I give my Security Password to my neigh\
bor who takes care of the house? 
It is best not to give out your Security Password. Instead, you can assi\
gn an individual Security Password for your 
neighbor to use (see the instructions on page 23). You can also create\
 an additional password by calling ADT  
Customer Care at 800.445.0872. Be sure to give your Emergency Contact(s\
) a telephone number where you  
can be reached while you are away.
42  
						

							Alarms and Emergencies 
1.  If there is an alarm, does the system reset? 
Yes. As long as there are no additional alarms after the system stops so\
unding, the system resets itself approxi-
mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously\
 until you enter 
your keypad code.  
2.  What happens if my telephone line is cut? 
If you purchased the optional Line Cut feature, the siren sounds or the \
keypad beeps within about a minute of the 
time the line was cut. The system can still sound an audible alarm, but \
ADT’s Customer Monitoring Centers will not 
receive an alarm signal until the line is restored. 
    You can also equip the system with an optional backup device designe\
d to send a signal if your telephone service is
    interrupted. Contact ADT Customer Care at 800.445.0872 for more information. 
3.  If the power goes out at my house, will the alarm system still work? 
Yes. The system has a battery that can provide backup power for up to fo\
ur hours. Once the electrical power to 
your home is restored, the battery will recharge automatically. Like all\
 batteries, this battery will eventually need 
to be replaced. The system battery has a one-year warranty. You may repl\
ace the battery yourself or have ADT 
schedule a service call. For battery replacement instructions, visit www.MyADT.com or call ADT Customer Care 
at 800.445.0872. 
Emergency Contacts 
1.  Whom should I list as an Emergency Contact? 
You should list people who live fairly close to you, and who usually kno\
w where you are and how to contact you. 
Ideally, at least one of your contacts should have keys to your house an\
d permission to authorize service in your 
absence. You can change your list of Emergency Contacts online at www.MyADT.com, or by calling Customer 
Care at 800.445.0872. 
2.  What should I tell my Emergency Contacts? 
First of all, be sure to tell them that they are one of your Emergency C\
ontacts. Tell them that, after the emergency 
agencies are notified, ADT may attempt to reach them when there is an al\
arm at your house. Discuss the actions 
that you would like them to take if this happens. You should also tell y\
our Emergency Contacts if they have your 
permission to authorize service of the system in your absence. 
On occasion, representatives of an emergency agency may ask your Emergen\
cy Contact to meet them at  
the house with the house keys. Emergency Contacts, however, should never attempt to investigate an alarm  
independent of the authorities. 
3.  How do I change my Emergency Contacts? 
Log in to www.MyADT.com and go to the My Alarm tab, or call ADT Customer Care. Be prepared to p\
rovide 
your Security Password and the updated information. 
43  
						

							Financial Questions
1.  Who pays false alarm fines? 
Because the vast majority of false alarms are outside of ADT’s contro\
l, we require you to be responsible for all of 
your false alarm fines. 
2.  What if I move within the initial term of my contract? 
You may have your monitoring service transferred to another residence, provided you are moving to an area where 
we offer service and you pay the applicable move charge. The new owner o\
f your home may take over the system 
by signing a new agreement and paying our current reprogramming fee. Thi\
s will release you from the remaining 
contract obligations. If the new owner does not wish to take over the sy\
stem and you do not choose to move the 
system, you will be responsible for fulfilling the original contractual \
obligation. 
3.  Will I receive a discount on my homeowner’s insurance for having a se\
curity system installed? 
Most homeowner’s policies offer discounts to policy holders with secu\
rity systems. Contact your insurance compa-
ny for more information. The Certificate of Security System Installation\
 (Alarm Certificate of Installation) that your 
installer provided can be used as proof to your insurance company that t\
he installation took place. 
4.  What taxes do I have to pay? 
Taxes vary from region to region. Most states require the collection of \
a sales tax on the equipment you purchase. 
Some states require an additional service tax on the installation, monit\
oring and repair services you receive. Also, 
ADT will bill you once a year for the property tax assessed by your loca\
l taxing authority. This tax is generally less 
than $15.  
5.  Do I pay for service calls and repairs? 
Repair service during the first 90 days is offered free of charge. After\
 the first 90 days, we charge for labor. If you 
prefer, you can purchase a service plan from ADT that will provide you w\
ith free repairs beyond the first 90 days. 
Normal service hours are 8 a.m. to 5 p.m. Monday through Friday. A premi\
um rate is charged for service calls on 
weekends, holidays or after business hours.
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