Acer Travelmate C100 Service Guide

							TravelMate C100
Service Guide
  PART NO.:  49.48R01.001                                                                                                   PRINTED IN TAIWANService guide files and updates are available
on the CSD web; for more information, please refer to  http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on Travelmate C100 service guide.
Date Chapter Updates
02/07/2002 Chapter 2 Delete FDD specification under System Information both in  screen and on table.
Chapter 3 Under “Disassembly Procedure Program”  the center hinge  block was deleted.
Under “Removing the Middle Cover” the procedure was 
modified with an additional “Note” under it.
Under “Removing the LCD Hinges with the Center Hinge”  
the procedure was modified and also a “Note” was added.
02/27/2002 Appendix B Revise test compatible components.
03/05/2002 Chapter 1 Chapter 5 Change audio controller, battery package voltage and 
modify system block diagram. 
Modify connector description of CN14 and CN18.
05/18/2002 Chapter 1 Add upgradeable memory under  “Expansion” section.
06/03/2002 Chapter 3 Chapter 6 Add a “Note” for “Removing the LCD”
Update the LCD Bezel and the LCD 
09/13/2002 All Change model name from TravelMate 100 to TravelMate  C100
Update keyboard specs.
Modify System Information and Startup configuration 
						

							III
Copyright
Copyright © 2002 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							IV
Conventions
The following conventions are used in this manual:Screen messages Denotes actual messages that appear 
on screen.
NOTE Gives bits and pieces of additional 
information related to the current 
topic.
WARNING Alerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTION Gives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANT Reminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							V
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VI 
						

							VII
Table of Contents
Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Left Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Right Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rear Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Bottom Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lock Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Embedded Numeric Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Touchpad   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Touchpad Basics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 2 System Utilities  31
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Navigating the BIOS Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Multi-Boot Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
System Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Basic System Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Startup Configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
System Security   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Load Default Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
System Utility Diskette   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System Diagnostic Diskette   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Running PQA Diagnostics Program   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 3 Machine Disassembly and Replacement  43
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Removing the Wireless LAN Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Disassembling the Main Unit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the Middle Covers   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Removing the DIMM Upper Plate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Removing the Internal Memory Module   . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the Modem Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Separating the Upper Case from the Lower Case   . . . . . . . . . . . . . . . . . . . 54
Removing the RTC Battery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Removing the Touch Pad Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Removing the Touch Pad FPC  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Removing the LCD Support Knobs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 
						

							VIII
Table of Contents
Removing the System Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Removing the PCMCIA Socket  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing the VGA Plate   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Removing the Heat Sink Plate   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Removing the Modem Cable   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Disassembling the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Removing the LCD Bezel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Removing the LCD Hinges with the Center Hinge   . . . . . . . . . . . . . . . . . . . 61
Removing the Button Board & Inverter Board . . . . . . . . . . . . . . . . . . . . . . . 61
Removing the Main and Auxiliary Antenna  . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing the LCD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing the Coaxial Cable   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Removing the Sensor Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 4 Troubleshooting  65
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Keyboard or Auxiliary Input Device Check  . . . . . . . . . . . . . . . . . . . . . . . . . 67
Memory Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Index of AFlash BIOS Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Index of PQA Diagnostic Error Code, Message  . . . . . . . . . . . . . . . . . . . . . . . . . 80
Chapter 5 Jumper and Connector Locations  81
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
SW2 Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 6 FRU (Field Replaceable Unit) List  85
Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Appendix A Model Definition and Configuration  95
Appendix B Test Compatible Components  97
Microsoft Windows XP Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Appendix C Online Support Information  101
Index  103 
						

							Chapter 11
Features
This computer was designed with the user in mind. Here are just a few of its many features:
Performance
TIntel® low voltage Tualatin® processor up to 700MHz CPU with on-die 512K cache. CPU is lower 
power, fully static and with SMI feature.
T64-bit memory bus 
TAcerMedia bay (removable CD or DVD drive)
THigh-capacity, Enhanced-IDE hard disk
TLi-Ion main battery pack
TPower management system with ACPI (Advanced Configuration Power Interface)
Display
T10.4” Thin-Film Transistor (TFT) eXtended Graphics Array (XGA) liquid crystal-display (LCD)
T3D capabilities
TSimultaneous LCD and CRT display support
TSupports other output display devices such as LCD projection panels for large-audience 
presentations
T“Automatic LCD dim” feature that automatically decides the best settings for your display and 
conserves power
Multimedia
TBuilt-in AC link audio subsystem which complies with the Microsoft PC 97/PC 98/ PC 99 
specifications and meets WHQL audio requirements.
TBuilt-in one speaker 
THigh-speed optical drive (AcerMedia bay)
TExternal USB video capture kit option
Connectivity
THigh-speed fax/data modem port 
TFast infrared wireless communication
TUSB (Universal Serial Bus) ports
TEthernet/Fast Ethernet port
TOptional InviLink 802.11b wireless LAN
T1394 port 
TOne smart card slot
Expansion
TOne type II CardBus PC Card slot  
TUpgradeable memory
TDockMate V
System Specifications
Chapter  1 
						

							2Chapter 1
Keyboard and Pointing Device
T84-/85-key Windows keyboard
TErgonomically-centered touchpad pointing device with scroll function
I/O Ports
TOne type II CardBus PC Card slot 
TOne RJ-45 jack for Ethernet
TOne RJ-11 phone jack
TOne DC-in jack (AC adapter)
TOne external monitor port
TOne speaker/headphone-out jack
TOne audio line-in jack
TOne microphone-in jack
TTwo USB ports
TOne FIR port