Acer Travelmate 800 Service Guide
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Acer TravelMate 800 Series
Service Guide
PART NO.: VD.T25V7.001
PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
SG_TM800.book Page I Thursday, February 27, 2003 10:21 PM
II Revision History Please refer to the table below for the updates made on TravelMate 800 service guide. DateChapterUpdates SG_TM800.book Page II Thursday, February 27, 2003 10:21 PM
III Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders. SG_TM800.book Page III Thursday, February 27, 2003 10:21 PM
IV Conventions The following conventions are used in this manual: SCREEN MESSAGESDenotes actual messages that appear on screen. NOTEGives bits and pieces of additional information related to the current topic. WARNINGAlerts you to any damage that might result from doing or not doing specific actions. CAUTIONGives precautionary measures to avoid possible hardware or software problems. IMPORTANTReminds you to do specific actions relevant to the accomplishment of procedures. SG_TM800.book Page IV Thursday, February 27, 2003 10:21 PM
V Preface Before using this information and the product it supports, please read the following general information. 1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. SG_TM800.book Page V Thursday, February 27, 2003 10:21 PM
VI SG_TM800.book Page VI Thursday, February 27, 2003 10:21 PM
VII Chapter 1 System Specifications 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Front Open View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Lock Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Embedded Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 The Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 E-Mail Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Chapter 2 System Utilities 33 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Navigating the BIOS Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 System Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 BIOS Flash Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Chapter 3 Machine Disassembly and Replacement 47 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the ODD Module / HDD Module / Memory / Wireless LAN card . . . . . . 52 Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the Wireless LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Removing the LCD Module / Keyboard / Function Keyboard . . . . . . . . . . . . . 53 Removing the Function Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Removing the Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Removing the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Table of Contents SG_TM800.book Page VII Thursday, February 27, 2003 10:21 PM
VIII Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Removing the Modem / Bluetooth Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Disassembling External Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Disassembling the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Chapter 4 Troubleshooting 63 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 External CD-ROM/DVD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Keyboard or Auxiliary Input Device Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Display Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Sound Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Intermittent Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Index of AFlash BIOS Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Chapter 5 FRU (Field Replaceable Unit) List 79 Appendix A Model Definition and Configuration 96 TravelMate 800 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Appendix B Test Compatible Components 99 Microsoft® Windows® XP Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Microsoft® Windows® 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Appendix C Online Support Information 109 Index 111 Table of Contents SG_TM800.book Page VIII Thursday, February 27, 2003 10:21 PM
Chapter 11 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance •Intel® Pentium® M Processor, 1.3 GHz ~ 1.6GHz •Intel 885PM (ODEM) + ICH4 chipset •2 memory slots supporting DDR266 SDRAM (PC-2100), upgradeable to 2GB •30 GB or higher capacity Enhanced-IDE hard disk •Microsoft Windows XP operating system / Windows 2000 operating system Display •The 14.1 XGA TFT LCD with 1024 x 768 pixel resolution, 16.7 million colors •The 15.0 SXGA+ TFT LCD with 1400 x 1050 pixel resolution, 16.7 million colors •The 15.0 UXGA TFT LCD with 1600 x 1200 pixel resolution, 16.7 million colors •TravelMate 800 series notebook computer features an accelerated graphics port (AGP) video system in the ATI Mobility Radeon 9000 chipset. This provides a robust solution and enables high quality video output. •Simultaneous LCD, external monitor or projector display Multimedia •Build-in optical drive (CD-ROM, DVD-ROM, or DVD/CD-RW combo drive) •14.1 or 15.0 XGA, SXGA+ or UXGA TFT LCD Panel •Build-in stereo speakers •Audio input and output jacks •Built-in internal microphone Connectivity •Built-in 10/100 Mbps Ethernet connection •Built-in 56Kbps fax/data modem •4 Universal Series Bus (USB) ports Human-centric design and ergonomics •All-in-one design (incorporating hard drive and optical drive) •Rugged, yet extremely portable, construction •Stylish appearance •Full-size keyboard with 4 programmable launch keys •Comfortable palm rest area with well-positioned touchpad Expansion •Upgradeable memory modules and hard disk •PC card slot enables a range of add-on options System Specifications Chapter 1 SG_TM800.book Page 1 Thursday, February 27, 2003 10:21 PM
2Chapter 1 Keyboard and Pointing Device •84-/85-/88-key Windows keyboard •Ergonomically-centered touchpad pointing device I/O Ports •One PCMCIA slot (type II or type III) •One RJ-11 modem jack (V.90, 56K) •One RJ-45 network jack (Ethernet 10/100 mbps) •One DC-in jack •One parallel port (ECP/EPP compliant) •One VGA (external monitor) port •One headphone-out jack (3.5mm minijack) •One microphone-in jack (3.5mm minijack) •One line-in jack (3.5mm minijack) •Four Universal Serial Bus (USB) ports •One easy replicator port •One TV-out port •One IEEE-1394 port •One Smart Card slot SG_TM800.book Page 2 Thursday, February 27, 2003 10:21 PM