Acer Travelmate 6293 Service Guide

							TravelMate 6293 Series
Service Guide
    
                                                                                                                                     PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on TravelMate 6293 Series service guide.
DateChapterUpdates 
						

							III
Copyright
Copyright © 2008 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							IV
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear 
on screen.
NOTEGives bits and pieces of additional 
information related to the current 
topic.
WARNINGAlerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTIONGives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANTReminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							V
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VI 
						

							VII
Table of Contents
System Specifications  1
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Board Layort  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
Front View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Left View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Right View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Base View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Touchpad Basics (with fingerprint reader)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Lock Keys and embedded numeric keypad   . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Special Key (only for certain models)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hardware Specification and Configurations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
System Utilities  23
Navigating the BIOS Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Main   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Advanced   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Setting a Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Removing a Password   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Changing a Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
HDD unlock Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Remove HDD Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
BIOS Flash SOP under DOS Mode   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
BIOS update SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Crisis disk creation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Crisis disk executing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Trouble shooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Machine Disassembly and Replacement  47
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Main unit disassembly flow chart   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
LCM module disassembly flow chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the HDD/Wirless Card/RAM Module/ODD/Express Dummy Card/Card  
						

							VIII
Table of Contents
Reader Dummy Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the HDD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the Wirless Card   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing RAM Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing BTCB Screws   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Removing ODD, Expr  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Remove Switch Cover   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remove Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Remove 3G SIM Card/B, Hotkey/B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Remove Wireless Antenna from TPCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Disconnect 3G wireless antenna cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Disconnect LCM cable, Touchpad FFC, BT cable   . . . . . . . . . . . . . . . . . . . . . . .59
Disassemble LCM screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Disassemble TPCB  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Disconnect Modem cable, Wireless card cable, Speaker cable  . . . . . . . . . . . . .62
Remove Main board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Disassembly LCM module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Remove LCM bezel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Remove Inverter board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Remove LCM hinge screws   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Remove CCD cable   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Remove LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Troubleshooting 67
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Check the Power Adapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Check the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Fingerprinter Function Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
5-in1 Card Reader Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
FIR Function Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Phoenix BIOS Beep Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Jumper and Connector Locations  85
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
FRU (Field Replaceable Unit) List  87
TravelMate 6293 Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
TravelMate 6293 FRU List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 
						

							Chapter 11
Features
Below is a brief summary of the computer’s many feature:
Operating System
‰Genuine Windows Vista® Business*
‰Genuine Windows Vista
® Home Premium*
‰Genuine Windows Vista
® Home Basic*
Platform
‰Intel® Centrino® 2 processor technology, featuring:
zIntel
® Core™ 2 Duo mobile processor
zMobile Intel
® GM45 Express Chipset
zIntel
® Wireless WiFi Link 5100/5300
System Memory
‰Dual-Channel DDR3 support
‰Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules*
Display and Graphics
‰12.1 WXGA TFT LCD, 1280 x 800
‰Mobile Intel
® GM45 Express Chipset
Storage Subsystem
‰2.5 hard disk drive with enhanced Acer DASP (Disk Anti-Shock Protection)
‰Optical drive options:
zDVD-Super Multi double-layer drive
zDVD/CD-RW combo drive
‰5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick® (MS), 
Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD)
Audio
‰Two built-in Acer 3DSonic stereo speakers 
‰High-definition audio support
‰MS-Sound compatible
‰Acer PureZone technology with two built-in stereo microphones 
System Specifications
Chapter  1 
						

							2Chapter 1
Communication
‰Acer Video Conference, featuring:
zIntegrated Acer Crystal Eye webcam
zAcer PureZone technology
zOptional Acer Bluetooth
® VoIP phone
‰WLAN: Intel
® Wireless WiFi Link 5100/5300
‰WPAN: Bluetooth
® 2.0+EDR
‰LAN: Gigabit Ethernet, Wake-on-LAN ready
‰Modem: 56K ITU V.92 
‰3G Card: Option
Privacy control
‰Enhanced Acer DASP (Disk Anti-Shock Protection)
‰Acer Bio-Protection fingerprint solution
‰TravelMate TPM (Trusted Platform Module) solution
‰Kensington lock slot
Dimensions
‰Non-3G:
z306 (W) x 227 (D) x 27.5/34.9 (H) mm (12.05 x 8.94 x 1.08/1.37 inches)
‰3G:
z306 (W) x 227 (D) x 27.5/36.9 (H) mm (12.05 x 8.94 x 1.08/1.45 inches)
‰1.9 kg (4.3 lbs) with 6-cell battery pack
Power Subsystem
‰ACPI 3.0
‰79.9 W 7200 mAh
‰58.8 W 4800 mAh
‰3-pin 65W AC adapter
Input Devices
‰88-/89-key keyboard
‰Touchpad pointing device
I/O Ports
‰Acer ezDock II/ II+ connector
‰PC Card slot (Type II)
‰Acer Bio-Protection fingerprint reader*
‰5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
‰Three USB 2.0 ports
‰Fast infrared (FIR) port
‰External display (VGA) port
‰Headphone/speaker/line-out jack 
‰Microphone-in jack