Acer Travelmate 610 Service Guide

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LCD has extra horizontal or vertical lines 
displayed.LCD inverter I
LCD inverter
LCD cabl
LCD
Main Board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but 
system runs correctlyReconnect the inverter board
Inverter board
Main Board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operation Power source (battery pack and power adapter). See “Power 
System Check” on page 77. 
Battery pack
Power adapter
Hard drive & battery connection board
Main Board
The system doesn’t power-on. Power source (battery pack and power adapter). See “Power 
System Check” on page 77. 
Battery pack
Power adapter
Hard drive & battery connection board
Main Board
The system doesn’t power-off. Power source (battery pack and power adapter). See “Power 
System Check” on page 77. 
Hold and press the power switch for more than 4 seconds.  
Main Board
Battery can’t be charged See “Check the Battery Pack” on page 77. 
Battery pack
Main Board
PCMCIA/Smart Card-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA)  PCMCIA/Smart Card slot assembly
Main Board
System cannot detect the Smart Card Smart Card
PCMCIA/Smart Card slot assembly
Main Board
PCMCIA/Smart Card slot pin is damaged. PCMCIA/Smart Card slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from 
actual size.Enter BIOS Setup Utility to execute “Load Default Settings, then 
reboot system.
DIMM
Main Board
LCD-Related Symptoms
Symptom / ErrorAction in Sequence 
						

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Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound 
comes from the computer. Audio driver
Speake
Main Board
Internal speakers make noise or emit n
sound.Speake
Main Board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernation Keyboard (if control is from the keyboard
Hard disk drive
Main Board
The system doesnt enter hibernation mode 
and four short beeps every minute.See “Hibernation Mode” on page 24.
Press Fn+F4 and see if the computer enters hibernation mode.
Touchpad
Keyboard
Hard disk connection boar
Hard disk drive
Main Board
The system doesn’t enter standby mode after 
closing the LCDSee “Standby Mode” on page 24.
LCD cover switch
Main Board
The system doesnt resume from hibernation 
mode.See “Hibernation Mode” on page 24.
Hard disk connection boar
Hard disk drive
Main Board
The system doesnt resume from standby 
mode after opening the LCD.See “Standby Mode” on page 24.
LCD cover switch
Main Board
Battery fuel gauge in Windows doesn’t go 
higher than 90%. Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge 
battery).
Battery pack
Main Board
System hangs intermittently. See “Thermal and Fan Utility” on page 40. 
Reconnect hard disk/CD-ROM drives. 
Hard disk connection boar
Main Board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the 
installed devices. Enter BIOS Setup Utility to execute “Load Default Settings”, then 
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching
See “Running PQA Diagnostics Progra” on page 43. 
Main Board
USB does not work correctly See “Running PQA Diagnostics Progra” on page 43
Main Board 
						

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NOTE: 
If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined 
Problems” on page 86.
Print problems. Ensure the “Parallel Port” in the “Onboard Devices Configuration” 
of BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
Main Board
Serial or parallel port device problems. Ensure the “Serial Port” in the Devices Configuration” of BIOS 
Setup Utility is set to Enabled.
Device driver
Device cable
Device
Main Board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work. Reconnect the keyboard cable.
Keyboard
Main Board
Touchpad does not work. Reconnect touchpad cable.
Touchpad board
Main Board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly. modem boar
Main Board
LAN-Related Symptoms
Symptom / ErrorAction in Sequence
Internal LAN does not work correctly. LAN board
Main Board
Wireless LAN-Related Symptoms
Symptom / ErrorAction in Sequence
Internal wireless LAN does not work correctly. right or left antenna kits
wireless LAN board
Main Board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence 
						

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Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.
Run the advanced diagnostic test for the main board in loop mode at least 10 times.
2.
If no error is detected, do not replace any FRU.
3.
If any error is detected, replace the FRU.  Rerun the test to verify that there are no more errors. 
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, 
whether a short circuit is suspected, or whether the system is inoperative.  
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: 
Verify that all attached devices are supported by the computer.
NOTE: 
Verify that the power supply being used at the time of the failure is operating correctly. (See “Power 
System Check” on page 77):
1.
Power-off the computer.
2.
Visually check them for damage. If any problems are found, replace the FRU.
3.
Remove or disconnect all of the following devices:
!Non-Acer devices
!Printer, mouse, and other external devices
!Battery pack
!Hard disk drive
!DIMM 
!CD-ROM/Floppy diskette drive Module
!PC Cards
4.
Power-on the computer.
5.
Determine if the problem has changed.
6.
If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.
If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
!Main Board
!LCD assembly 
						

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Index of AFlash BIOS Error Message
Index of PQA Diagnostic Error Code, Message
Error MessageAction in Sequence
Hardware Error  See “System Diagnostic Diskette” on page 42
VPD Checksum Error Reboot the system and then restart with this diskette.
BIOS Update Program Erro Turn off the power and restart the system.
System Error Make sure this AFlash BIOS diskette for this model.
Without AC adapter make sure to connect AC adapter
Battery Low make sure to install a highly charged battery, and reboot 
system.
Error CodeMessageAction in Sequence
16XXX Backup battery error Backup battery
01XXX CPU or main board error Reload BIOS default setting.
Main Board
02XXX Memory error DIM
Main Board
03XXX Keyboard error Reset Keyboard
Keyboard
Main Board
04XXX Video error Main Board
05XXX Parallel Port erro Main Board
06XXX Serial port or main board error Main Board
07XXX Diskette drive error Diskette drive
Main Board
08XXX Hard disk error Reload BIOS default setting
Hard disk
Main Board
09XXX CD-ROM erro Reset CD-ROM cable
CD-ROM drive
Main Board
10XXX Co-processor erro Main Board
11XXX Pointing device erro Reset Keyboard
Keyboard
Main Board
12XXX Cache test error Main Board 
						

							88 
						

							Chapter 589
Mainboard Top View
PCB 99203
ItemDescriptionItemDescription
CN1 AC Adapter Connector CN17 Secondary Battery Connector
CN2 PS/2 Port CN18 RTC Baterry Connector
CN3 Line-out port CN19 Internal Keyboard Connector
CN4 Line-in/ MIC-in port CN20 Touchpad Connector
CN5 Video Port CN21 HDD Board Connector
CN6 Port Replicator CN22 Primary Battery Connector
CN7 USB 0 Port JK1 LAN/Modem Connector
CN8 USB 0 Port SW1 Cover Switch
CN9 LCD Connector SW2 Mainboard Setting
CN10 BlueTooth Connector UB3 BIOS ROM 
CN11 LED/Inverter Board Connector U14 CPU Socket
CN12 FAN Connecto U15 North Bridge (GMCH2M)
CN13 Bay Connector U24 Display Cache
CN14 Mini PCI Card Connecto U27 KBC/Super I/O
Jumper and Connector Information
Chapter 5 
						

							90Chapter 5
NOTE: 
* is the default setting.
CN16 PCMCIA Socket
SW2 Settings
SW2Setting
Switch 1, Switch 8 *OFF: Acer BIOS
ON: OEM BIOS
Switch 2, Switch 7 *OFF: KBC BIOS Protected
ON: KBC BIOS Unprotected
Switch 3, Switch 6 *OFF: Check password
ON: Bypass password
Switch 4, Switch 5 BootBlock
OFF: Disable 
*ON: Enable to write
PCB 99203
ItemDescriptionItemDescription 
						

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Mainboard Bottom View
ItemDescriptionItemDescription
CN23 Modem Cable Connecto U53 LAN Controlle
CN24 Modem Board Connector U57 Clock Generator Controller
DM1 DIMM Socket 1 U59 Card Bus Controlle
DM2 DIMM Socket 2 U64 South Bridge
U36 VCH Controller 
						

							92Chapter 5
Hard Disk Transfer Board Top view
ItemDescriptionItemDescription
CN1 Right Speaker CN3 Microphone Cable Connector
CN2 Left Speaker CN4 HDD Transfer Board Cable Connector