Acer Travelmate 610 Service Guide

							TravelMate 610
Service Guide
  PART NO.: 49.41Q04.001 
  DOC. NO.: SG363-0103A                                                                                         PRINTED IN TAIWAN Service guide files and updates are available
on the AIPG/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on TravelMate 610 service guide.
DateChapterUpdates
04/172001 Chapter 1 Change video memory “Up to 11MB SDRAM (4MB 
dedicated display cache combined with Intel(R) DVMT) 
						

							III
Copyright
Copyright © 1999 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							IV
Conventions
The following conventions are used in this manual:
Screen messagesDenotes actual messages that appear 
on screen.
NOTE
Gives bits and pieces of additional 
information related to the current 
topic.
WA R N I N G
Alerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTION
Gives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANT
Reminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							V
Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VI 
						

							V
Table of Contents
Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Left Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Right Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Rear Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Bottom Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Special keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 2 System Utilities  29
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Navigating the BIOS Utility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
System Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Basic System Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Startup Configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
IDE Primary Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
IDE Secondary Master   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Onboard Devices Configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
PCI IRQ Routing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
System Security   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Boot Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Exit Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Executing Flash Program  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
System Utility Diskette   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Read Panel ID Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Write Panel ID Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Thermal and Fan Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Main Board Data Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
System Diagnostic Diskette   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
PQA System Diagnostics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Audio Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
USB Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Smart Card Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Infrared Ray (IR) Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Running PQA Diagnostics Program  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Chapter 3 Machine Disassembly and Replacement  47
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Hard disk drive Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Disassembling the Hard disk drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing the CD-ROM Drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 
						

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Table of Contents
Disassembling the CD-ROM drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . 54
Removing the Extended Memory  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Removing the Modem Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Disassembling the LCD   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Removing the Middle Cover  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Removing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Removing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Removing LCD Bezel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Removing the Inverter/LED Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Removing the LCD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Removing the LCD Hinges  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Disassembling the Upper Case   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Removing the RTC Battery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Removing the LAN Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Removing the Upper Case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Disassembling the Lower Case   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Removing the Smart Card Bracket  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Removing the HDD Transfer Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Removing the Microphone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Removing the Speakers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Removing the Front Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Removing the Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Removing the CPU  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Removing the Thermal Charger Bracket   . . . . . . . . . . . . . . . . . . . . . . . . . .70
Removing the Main board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Removing the Antenna Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Removing the Touch Pad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Chapter 4 Troubleshooting  75
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
External CD/DVD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Power System Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Index of Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Index of Symptom-to-FRU Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . 82
Intermittent Problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Index of AFlash BIOS Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Index of PQA Diagnostic Error Code, Message  . . . . . . . . . . . . . . . . . . . . . 87
Mainboard Top Vie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Chapter 5 Jumper and Connector Information  89
Mainboard Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Hard Disk Transfer Board Top view  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Hard Disk Transfer Board Bottom view   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Chapter 6 FRU (Field Replaceable Unit) List  95
Appendix A Model Definition and Configuration  107
Appendix B Test Compatible Components  109
Microsoft Windows 98 SE Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . . .110 
						

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Table of Contents
Microsoft Windows 2000 Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Windows ME Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Appendix C Online Support Information  119
Index  121 
						

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Table of Contents