Acer Travelmate 330 Service Guide

							Travel Mate 330
Service Guide
  PART NO.: 
  DOC. NO.:                                                         PRINTED IN TAIWANService guide files and updates are available 
on the AIPG/CSD web; for more information, 
please refer to http://csd.acer.com.tw
   
						

							II
Copyright
Copyright © 1999 by Acer Incorporated.  All rights reserved.  No part of this 
publication may be reproduced, transmitted, transcribed, stored in a retrieval 
system, or translated into any language or computer language, in any form or 
by any means, electronic, mechanical, magnetic, optical, chemical, manual or 
otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed 
or implied, with respect to the contents hereof and specifically disclaims any 
warranties of merchantability or fitness for any particular purpose.  Any Acer 
Incorporated software described in this manual is sold or licensed as is.  
Should the programs prove defective following their purchase, the buyer (and 
not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of 
all necessary servicing, repair, and any incidental or consequential damages 
resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks 
of their respective holders. 
						

							III
Conventions
The following conventions are used in this manual:
Screen messagesDenotes actual messages that appear on-
screen.
NOTEGives bits and pieces of additional informa-
tion related to the current topic.
WA R N I N GAler ts you to any damage that might result 
from doing or not doing specific actions.
CAUTIONGives precautionary measures to avoid pos-
sible hardware or software problems.
IMPORTANTReminds you to do specific actions relevant 
to the accomplishment of procedures. 
						

							IV
Preface
Before using this information and the product it supports, please read the fol-
lowing general information! 
1  This Service Guide provides you with all technical information relating to 
the BASIC CONFIGURATION decided for Acers global product offering. 
To better fit local market requirements and enhance product competitive-
ness, your regional office MAY have decided to extend the functionality of 
a machine (e.g. add-on card, modem, or extra memory capability). These 
LOCALIZED FEATURES will NOT be covered in this generic service 
guide. In such cases, please contact your regional offices or the responsi-
ble personnel/channel to provide you with further technical details.
2   Please note WHEN ORDERING FRU PARTS, that you should check the 
most up-to-date information available on your regional web or channel. If,  
for whatever reason, a part number change is made, it will not be noted in 
the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVID-
ERS, your Acer office may have a DIFFERENT part number code to those 
given in the FRU list of this printed Service Guide. You MUST use the list 
provided by your regional Acer office to order FRU par ts for repair and 
service of customer machines. 
						

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							6 Table of Contents
Chapter 1 System Introductions
Basic Operation  . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Indicators  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Keyboard Ergonomics  . . . . . . . . . . . . . . . . . .  18
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Touchpad Basics  . . . . . . . . . . . . . . . . . . . . . .  19
I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Left Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Rear Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
Right Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Hardware Configuration and Specification . . . . . . .  24
Power Management . . . . . . . . . . . . . . . . . . . . . . . .  38
Power Management Modes  . . . . . . . . . . . . . .  38
Advanced Power Management  . . . . . . . . . . .  41
Advanced Configuration and Power Interface   41
Chapter 2 System Utilities
BIOS Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . .  43
System Information . . . . . . . . . . . . . . . . . . . . .  44
Basic System Settings  . . . . . . . . . . . . . . . . . .  46
Startup Configuration  . . . . . . . . . . . . . . . . . . .  47
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Onboard Devices Configuration . . . . . . . . . . .  49
System Security . . . . . . . . . . . . . . . . . . . . . . .  50
Power Management . . . . . . . . . . . . . . . . . . . .  52
Load Default Settings . . . . . . . . . . . . . . . . . . .  54
AFlash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Executing AFlash . . . . . . . . . . . . . . . . . . . . . .  55
Quick Way to Execute AFlash  . . . . . . . . . . . .  56
System Utility Diskette . . . . . . . . . . . . . . . . . . . . . .  57
Set LCD Panel ID . . . . . . . . . . . . . . . . . . . . . .  57
Set Thermal Sensor Threshold. . . . . . . . . . . .  58
Modem Dialing Test . . . . . . . . . . . . . . . . . . . .  58
System Diagnostic Diskette  . . . . . . . . . . . . . . . . . .  59
Running PQA Diagnostics Program.  . . . . . . .  60
Table of Contents 
						

							Table of Contents 7
Chapter 3 Removal and Replacement
General Information. . . . . . . . . . . . . . . . . . . . . . . . . 64
Before You Begin  . . . . . . . . . . . . . . . . . . . . . . 64
Disassembly Procedure Flowchart  . . . . . . . . . . . . . 65
Removing the Battery Pack . . . . . . . . . . . . . . . 67
Removing the Hard Disk Drive  . . . . . . . . . . . . 68
Disassembling the Hard Disk Drive . . . . . . . . . 68
Disassembling the Middle Cover . . . . . . . . . . . 69
Removing the LCD Module . . . . . . . . . . . . . . . . . . . 71
Disassembling the LCD Module  . . . . . . . . . . . 72
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . 75
Removing the Keyboard  . . . . . . . . . . . . . . . . . 75
Removing the DIMM  . . . . . . . . . . . . . . . . . . . . 75
Removing the MODEM Board . . . . . . . . . . . . . 77
Removing the RTC Battery . . . . . . . . . . . . . . . 78
Removing the Lower Case  . . . . . . . . . . . . . . . . . . . 79
Removing the System Board . . . . . . . . . . . . . . 79
Removing the Touchpad . . . . . . . . . . . . . . . . . 81
Removing the Fan . . . . . . . . . . . . . . . . . . . . . . 82
Removing the PCMCIA Slot  . . . . . . . . . . . . . . 83
Chapter 4 Troubleshooting
System Check Procedures  . . . . . . . . . . . . . . . . . . . 86
External Diskette Drive Check . . . . . . . . . . . . . 86
External CD-ROM Drive Check . . . . . . . . . . . . 86
Keyboard or Auxiliary Input Device Check  . . . 87
Memory Check  . . . . . . . . . . . . . . . . . . . . . . . . 87
Power System Check  . . . . . . . . . . . . . . . . . . . 88
Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . 89
Error Symptom-to-FRU Index  . . . . . . . . . . . . . . . . . 90
Intermittent Problems  . . . . . . . . . . . . . . . . . . . 98
Undetermined Problems  . . . . . . . . . . . . . . . . . 98
Chapter 5 Jumper and Connector Information
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . 102
Table of Contents 
						

							8 Table of Contents
Chapter 6 FRU (Field Replaceable Unit) List
Appendix A Model Number and Configurations
Appendix B Test Compatible Components List
Appendix C Online Support Information
Table of Contents 
						

							Chapter 1 9
This computer was designed with the user in mind.  Here are just a few of its 
many features:
Performance

Intel Pentium® II Dixon 300/333/366 processor

64-bit main memory and L2 cache memory

Large and vibrant Thin-Film-Transistor (TFT) SVGA  Liquid Crystal 
Display (LCD)

64-bit PCI/AGP graphics acceleration with 2.5MB  graphics memory

High-capacity, Enhanced-IDE removable hard disk

External EasyLink™ Drive (floppy drive + CD-ROM or DVD-ROM drive 
“combo”)

Lithium-Ion battery pack

Power management system with APM (Advanced Power Management) 
or ACPI (Advanced Configuration and Power Interface) support
Multimedia

16-bit high-fidelity PCI stereo audio with 3-D sound and wavetable 
synthesizer

Built-in speaker

EasyLink™ Combo Drive (CD-ROM or DVD-ROM)

Dual display capability

DVD playback capability (with DVD-equipped EasyLink™ DVD Combo 
Drive)
Connectivity

High-speed fax/data PCI modem

Fast infrared (FIR) wireless communication

Universal Serial Bus (USB) port
Human-centric Design and Ergonomics

Ultra-slim, sleek, smooth and stylish design

Full-sized keyboard

Wide and curved palm rest

Ergonomically-centered touchpad pointing device with scroll function
System Introductions
Chapter  1 
						

							10 System Introductions 
Expansion

CardBus PC Card (formerly PCMCIA) slot (one type II) with Zoomed 
Video (ZV) support

Upgradeable memory and hard disk
Display
The large graphics display offers excellent viewing, display quality and 
desktop performance graphics.  The computer supports a Thin-Film 
Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at 
800x600 Super Video Graphics Array (SVGA) resolution.
Video Performance
PCI local bus video with 64-bit graphics acceleration and 2.5MB high-speed 
Synchronous Graphics Random Access Memory (SGRAM) boost video 
performance.  The video also includes 3D capabilities such as Goraud 
shading, and Z-buffering, as well as DVD playback support.
Simultaneous Display
The computer’s large display and multimedia capabilities are great for giving 
presentations.  If you prefer, you can also connect an external monitor when 
giving presentations.  This computer supports simultaneous LCD and CRT 
display.  Simultaneous display allows you to control the presentation from 
your computer and at the same time face your audience.  You can also 
connect other output display devices such as LCD projection panels for large-
audience presentations.
Power Management
The power management system incorporates an automatic LCD dim 
feature that automatically decides the best settings for your display and at the 
same time conserves power.  See “Power Management” on page 38 for more 
information on power management features.
Dual Display
The computer’s video chip takes advantage of Windows 98’s multi-display 
capability, allowing you to extend your desktop to an external display device, 
such as an external monitor or projector.  With this feature enabled, you can 
move program windows to and from the computer LCD and external display 
device.