Acer H9500 Users Guide

31
EnglishAppendices
Troubleshooting
If you experience a problem with your Acer projector, refer to the following 
troubleshooting guide. If the problem persists, please contact your local reseller 
or service center.
Image Problems and Solutions
# Problem Solution
1 No image appears 
onscreen•Connected as described in the Getting Started 
section.
•Ensure none of the connector pins are bent or 
broken.
•Check if the projector lamp has been securely 
installed. Please refer to the Replacing the Lamp...

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English
3 Partial, scrolling 
or incorrectly 
displayed image 
(for notebooks)•Press RESYNC on the remote control or control 
panel.
•For an incorrectly displayed image:•Follow the steps for item 2 (above) to adjust 
the resolution of your computer.
•Press the toggle output settings. Example: 
[Fn]+[F4], Compaq [Fn]+[F4], Dell [Fn]+[F8], 
Gateway [Fn]+[F4], IBM [Fn]+[F7], HP [Fn]+[F4], 
NEC [Fn]+[F3], Toshiba [Fn]+[F5 ]
•If you experience difficulty changing resolutions or 
your monitor freezes,...

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English
Problems with the Projector
9 Image is too small 
or too large•Adjust the zoom ring on the top of the projector.
•Move the projector closer to or further from the 
screen.
•Press MENU on the remote control or on the 
control panel. Go to Image --> Aspect Ratio and 
try different settings.
10 Image has slanted 
sides
•If possible, reposition the projector so that it is 
centered on the screen.
•Press the Keystone   /    on the control panel or 
on the remote control until the sides are...

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English
OSD Messages
# Condition Message Reminder
1 Message Fan Fail - the system fan is not working.
Projector Overheated - the projector has exceeded its 
recommended operating temperature and must be allowed to 
cool down before it may be used. Please also check the dust 
filters if they are installed. If the dust filter is clogged with 
dust, please clean it. Please refer to Cleaning and replacing 
the dust filter for details.
Replace the lamp - the lamp is about to reach its maximum 
lifetime....

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EnglishLED & Alarm Definition Listing
LED Messages
MessageLamp LED Temp LED Power LED
Red Red Red Blue
Standby (power cord 
plugged in)-- -- V --
Power button ON -- -- -- V
Lamp retry -- -- -- Quick 
flashing
Turning off (cooling 
state)-- -- Quick 
flashing--
Turning off (cooling 
completed)-- -- V --
Error (thermal failure) -- V -- V
Error (fan lock failure) -- Quick 
flashing-- V
Error (lamp breakdown) V -- -- V
Error (color Wheel fail) Quick 
flashing-- -- V
Downloaded From projector-manual.com...

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Replacing and cleaning the dust filters
Replacing the dust filters (Illustration #1)
1 Turn the projector off then unplug the power cord.
2 Unplug the corner (Illustration #™)
3 Pull out the dust filter (Illustration #š)
4 Clean or replace the dust filter.
5 To put the dust filters back, reverse the previous step.
6 When dust filters are implemented, please set the system to be high 
altitude mode. (Settings: Menu->Management->High Altitude->On)
Note: When the dust filters are installed,...

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EnglishReplacing the Lamp
Use a screwdriver to remove the screw(s) from the cover, and then pull out the 
lamp.
The projector will detect the lamp life. You will be shown a warning message 
Lamp is approaching the end of its useful life in full power operation. 
Replacement Suggested! When you see this message, change the lamp as soon 
as possible. Make sure the projector has been cooling down for at least 30 
minutes before changing the lamp.
Warning: The lamp compartment is hot! Allow it to cool...

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Ceiling Mount Installation
If you wish to install the projector using a ceiling mount, please refer to the 
steps below:
1 Drill four holes into a solid, structurally sound part of the ceiling, and 
secure the mount base.
Note: Screws are not included. Please obtain the appropriate 
screws for your type of ceiling.
2 Secure the ceiling rod using the appropriate type of four-cylinder screws.
20 mm13mm
8.4mm
130 mm
49.9mm
Ceiling Mount Base    - Attach to ceiling
Screw Type A50 mm length / 8...

39
English3 Use the appropriate number of screws for the projector size to attach the 
projector to the ceiling mount bracket.
Note: It is recommended that you keep a reasonable space 
between the bracket and the projector to allow for proper heat 
distribution. Use two washers for extra support, if deemed 
necessary.
4 Attach the ceiling bracket to the ceiling rod.
Screw Type B
Smaller Washer
Large Washer
Projector Bracket
Supports projector and allows -   
  for adjustments     
Spacer
    - For heat...

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5 Adjust the angle and positioning as necessary.
Note: The appropriate type of screw and washer for each model is 
listed in the table below. 3 mm diameter screws are enclosed in 
the screw pack.
Models Screw Type B Washer Type
Diameter (mm) Length (mm) Large Small
H9500BD/E250D/
HE-820J320VV
Tightening Screw
Allen Key
Allen Key
Tightening Screw
³140.00mm
82.52mm
SCREW SPEC. M3 x 20mm
Downloaded From projector-manual.com Acer Manuals