Acer Aspire E 15 E5-575-33BM User Manual

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Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 8.1
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information 

62 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the 
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Look at the power indicator:
• If it is not lit, no power is being supplied to the computer. Check the 
following:
• If you are using on the battery, it may be low and unable to power 
the computer. Connect the AC adapter to recharge the battery...

Frequently asked questions - 63
• The volume may be muted. Look at the volume control (speaker) 
icon in the taskbar. If it is crossed-out, click the icon and deselect the 
Mute all option.
• The volume level may be too low. Check the volume from the 
volume control (speaker) icon in the taskbar. You can also use the 
volume control buttons to adjust the volume.
• If headphones, earphones or external speakers are connected to 
the headphone jack on the computer, the internal speakers 
automatically turn...

64 - Frequently asked questions
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the original 
software content that is installed when you purchased your computer.
Before performing a restore operation, please check the BIOS 
settings.
1. Check to see if Acer disk-to-disk recovery is enabled or not.
2. Make sure the D2D Recovery setting in Main is Enabled.
3. Exit the BIOS utility and save changes. The system will reboot.
For more...

Frequently asked questions - 65
If the country you are traveling in does not have an Acer-authorized 
ITW service site, you can still get in contact with our offices worldwide. 
Please visit www.acer.com.
Before you call
Please have the following information available when you call Acer for 
online service, and please be at your computer when you call. With 
your support, we can reduce the amount of time a call takes and help 
solve your problems efficiently. If there are error messages or beeps...

66 - Frequently asked questions
Tips and hints for using Windows 8.1
We know this is a new operating system that will take some getting 
used to, so weve created a few pointers to help you get started.
How do I get to Start?
Press the Windows key; click the Start button on the desktop taskbar; 
or move your cursor into the upper right-hand corner of the screen 
and click the Start charm.
Where’s the Start button?
The Start button will appear in the desktop taskbar. Clicking it will 
open Start where you...

Frequently asked questions - 67
Can I boot directly to the desktop?
Yes, you can, just follow these steps:
1. Go to the desktop.
2. Right-click the taskbar and select Properties from the menu that 
opens.
3. From the Navigation tab, check Go to the desktop instead of Start 
when I sign in.
How do I jump between apps?
Move your cursor to the upper left-hand corner of the screen and click 
the thumbnail of the app that you want to jump to.
How do I turn off my computer?
Move your cursor to the upper...

68 - Frequently asked questions
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a 
slideshow of images, or to show you quick status and notifications to 
suit your personal needs.
To change the background, move your cursor to the upper right-hand 
corner of the screen and click Settings > Change PC settings > PC 
and devices > Lock screen. From here you can:
• Select a background image for the lock screen
• Turn the Slide show on or off
• Select lock...

Frequently asked questions - 69
Can I make tiles bigger or smaller?
Right-click anywhere on Start to open the Customize menu, click the 
tile(s) you wish to resize and click Resize. Select a size from the 
menu that appears.
How do I close an app?
Move your cursor to the top of the screen. You will see it change to a 
hand, click and drag the hand downwards past the half-way point of 
the screen.
Can I change the screen resolution?
Move your cursor to the upper right-hand corner of the screen and 
click...

70 - Frequently asked questions
5. Save the alarm by clicking the Save icon in the upper right-hand 
corner. 
Where are my apps?
Move your cursor to the upper right-hand corner of the screen and 
click Search, start typing the name of the app you would like to open. 
Results will be displayed on the right-hand side of the screen.
How do I make an app appear on Start?
If youre in All apps and you want to make an app appear on Start, 
Right-click a tile to select it and open the Customize menu. Click Pin...