Acer Aspire 5738zg Service Guide
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Aspire 5738G/5738ZG/5738Z/5738/5338 Series
Aspire 5536/5536G/5236 Series
Service Guide
PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
II Revision History Please refer to the table below for the updates made on Aspire 5738G/5738ZG/5738Z/5738/5338 and Aspire 5536/5536G/5236 Series service guide. DateChapterUpdates
III Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. AMD**** Other brand and product names are trademarks and/or registered trademarks of their respective holders.
IV Conventions The following conventions are used in this manual: SCREEN MESSAGESDenotes actual messages that appear on screen. NOTEGives bits and pieces of additional information related to the current topic. WARNINGAlerts you to any damage that might result from doing or not doing specific actions. CAUTIONGives precautionary measures to avoid possible hardware or software problems. IMPORTANTReminds you to do specific actions relevant to the accomplishment of procedures.
V Preface Before using this information and the product it supports, please read the following general information. 1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
VII Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Dimension and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Easy-Launch Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Touchpad basics (with two-click buttons) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Lock Keys and embedded numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Special Key (only for certain models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Using the System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Acer GridVista (dual-display compatible) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 System Utilities 27 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Remove HDD Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Machine Disassembly and Replacement 43 Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Disassembly Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Removing the SD Dummy Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Removing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Removing the Back Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Removing the WLAN Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing the Optical Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Removing the Middle Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Separating the Upper Case from the Lower Case . . . . . . . . . . . . . . . . . . . . . . .64 Removing the Fingerprint and Touchpad Boards . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the Left Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Removing the USB Board Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Removing the Modem Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
VIII Table of Contents Removing the Right Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Removing the Heatsink Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Removing the LCD panel with the Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Removing the LCD Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Removing the FPC Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Removing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Removing the Web Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Troubleshooting 97 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Connector Locations 115 Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 BIOS Recovery by Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 FRU (Field Replaceable Unit) List 123 Aspire 5738G/5738ZG/5738Z/5738/5338 Series and Aspire 5536/5536G/5236 Series Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . .124 Model Definition and Configuration 170 Aspire 5738G/5738ZG/5738Z/5738/5338 Series . . . . . . . . . . . . . . . . . . . . . . . . . .171 Aspire 5536/5536G/5236 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202 Test Compatible Components 217 Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Online Support Information 221 Index 223
Chapter 11 Features Below is a brief summary of the computer’s many features: Platform For Aspire 5738G/5738ZG/5738Z/5738/5338 Series •Intel® Centrino® 2 processor technology, featuring: •Intel® Core™2 Duo processor •Mobile Intel® PM45/GM45 Express Chipset* •Intel® Wireless WiFi Link 5100/5300* •Intel® Wireless WiFi Link 5150/5350* •Intel® Pentium® mobile processor* •Intel® Celeron® mobile processor* •Mobile Intel® GM45/GL40 Express Chipset* •Acer InviLink™ Nplify™ 802.11b/g/Draft-N* •Acer InviLink™ 802.11b/g* For Aspire 5536/5536G/5236 Series AMD Better By Design program, featuring: •AMD Turion™ X2 dual-core processor* •AMD Athlon™ 64 X2 dual-core processor* •Mobile AMD Sempron™ processor* •AMD M780G Chipset •Acer InviLink™ Nplify™ 802.11b/g/Draft-N* •Acer InviLink™ 802.11b/g* System memory For Aspire 5738G/5738ZG/5738Z/5738/5338 Series •Dual-channel SDRAM support •Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules •Up to 2 GB of DDR3 800 MHz memory, upgradeable to 4 GB using two soDIMM modules* •Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules* •Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules* For Aspire 5536/5536G/5236 Series •Dual-channel SDRAM support •Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules* •Up to 4 GB of DDR2 667 MHz memory, upgradeable to 8 GB using two soDIMM modules* System Specifications Chapter 1
2Chapter 1 Display and graphics •16:9 aspect ratio •15.6 HD 1366 x 768 •VGA Controller For Aspire 5738G/5738ZG/5738Z/5738/5338 Series: •Mobile Intel® GL40 Express Chipset* •Mobile Intel® GM45 Express Chipset* •NVIDIA® GeForce® G105M* For Aspire 5536/5536G/5236 Series: •ATI Radeon™ HD 3200 Graphics* •AATI Mobility Radeon™ HD 4570* • Screen resolution support •1366*768 •1280*768 •1280*720 •1024*768 •800*600 Storage subsystem •2.5 hard disk drive •Optical drive options: •Blu-ray Disc™/DVD-Super Multi double-layer drive* •DVD-Super Multi double-layer drive* •5-in-1 card reader Special keys and controls •103-/104-/107-key keyboard •Touchpad pointing device Audio •Dolby®-optimized surround sound system with two built-in stereo speakers •True 5.1-channel surround sound output •High-definition audio support •S/PDIF (Sony/Philips Digital Interface) support for digital speakers •MS-Sound compatible •Built-in microphone Communication •Acer Video Conference, featuring: •Integrated Acer Crystal Eye webcam* •Optional Acer Xpress VoIP phone* •Wi-Fi/WiMAX: Intel® Wireless WiFi Link 5150/5350* (For Aspire 5738G/5738ZG/5738Z/5738/5338 Series only) •WWAN: UMTS/HSPA at 850/1900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900/1800/1900 MHz)* (For Aspire 5738G/5738ZG/5738Z/5738/5338 Series only)