Acer Aspire 2000 Service Guide

							Chapter 475
02B0 Diskette drive A/B error Drive A: or B: is present but fails the BIOS POST diskette tests.
Check the drive is defined with the proper diskette type in BIOS 
Setup Utility
Check if the diskette drive is attached correctly.
See “External Diskette Drive Check” on page 70. 
02B2 Incorrect Drive A type - run SETUP Type of floppy drive A: not correctly identified in Setup.
Main board
02D0 System cache error - Cache disabled RAM cache failed and BIOS disabled the cache. 
On older boards, check the cache jummpers. You may have to 
replace the cache.
Main board
02F0 CPU ID CPU socket number for Multi-Processor error.
Main board
02F4 EISA CMOS not writeable System unable to write to EISA CMOS.
Main board
02F5 DMA Test Failed System unable to write to DMA (Direct Memory Access) registers.
Main board
02F6 Software NMI Failed System unable to generate software NMI (Non-Maskable Interrupt).
Main board
02F7 Fail-Safe Timer NMI Failed Fail-Safe Timer takes too long.
Main board
device Address Conflict Specific device has an address conflict.
Enter the BIOS Setup Utility and verify the parameters (try loading 
the default settings); then save and restart the computer.
RTC battery
Main board
Failing Bits: nnnn Memery test failed.
DIMM
BIOS ROM
Main board
Invalid System Configuration Data Error with NVRAM (CMOS) data.
Enter the BIOS Setup Utility and verify the parameters (try loading 
the default settings); then save and restart your computer.
Main board
I/O device IRQ conflict I/O device has IRQ (Interrupt Request) conflict.
Enter the BIOS Setup Utility and verify the parameters (try loading 
the default settings); then save and restart the computer.
RTC battery
Main board
Operating system not found Operating system cannot be found on the boot device.
Enter the BIOS Setup Utility and verify the parameters (try loading 
the default settings); then save and restart the computer.
Recover hard disk.
Reinstall the operating system.
Parity Check 1 
nnnnParity error found on system bus. BIOS attempts to locate the 
address and display it on the screen. If it cannot locate the address, 
it displays.
Parity Check 2 
nnnnParity error found on I/O bus. BIOS attempts to locate the address 
and display it on the screen. If it cannot locate the address, it 
displays .
Error Message List
Error MessagesFRU/Action in Sequence 
						

							76Chapter 4
Error Message List
No beep Error MessagesFRU/Action in Sequence
No beep, power-on indicator turns off and LCD is 
blank.Power source (battery pack and power adapter). See “Power 
System Check” on page 71. 
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board.
Main board.
No beep, power-on indicator turns on and LCD is 
blank.Power source (battery pack and power adapter). See “Power 
System Check” on page 71. 
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
Main board
No beep, power-on indicator turns on and LCD is 
blank.  But you can see POST on an external 
CRT. Reconnect the LCD connectors.
LCD inverter ID
LCD  cable 
LCD inverter
LCD
Main board
No beep, power-on indicator turns on and a 
blinking cursor shown on LCD during POST.Ensure every connector is connected tightly and correctly.
Main board
No beep during POST but system runs correctly. Speaker
Main board 
						

							Chapter 477
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesnt work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjustedEnter BIOS Utility to execute “Load Setup Defaults” on Exit screen, 
then reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesnt work).
LCD inverter ID
LCD cable
LCD inverter
LCD
Main board
Unreadable LCD screen 
Missing pels in characters
Abnormal screen 
Wrong color displayedReconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
Main board
LCD has extra horizontal or vertical lines 
displayed.LCD inverter ID
LCD inverter
LCD cable
LCD
Main board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but 
system runs correctlyReconnect the inverter board
Inverter board
Main board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operation Power source (battery pack and power adapter). See “Power 
System Check” on page 71. 
Battery pack
Power adapter
Hard drive & battery connection board
Main board
The system doesn’t power-on. Power source (battery pack and power adapter). See “Power 
System Check” on page 71.
Battery pack
Power adapter
Hard drive & battery connection board
Main board
The system doesn’t power-off. Power source (battery pack and power adapter). See “Power 
System Check” on page 71. 
Hold and press the power switch for more than 4 seconds.  
Main board
Battery can’t be charged See “Check the Battery Pack” on page 72. 
Battery pack
Main board 
						

							78Chapter 4
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA)  PCMCIA slot assembly
Main board
PCMCIA slot pin is damaged. PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from 
actual size.DIMM
Main board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound 
comes from the computer. Audio driver
Speaker
Main board
Internal speakers make noise or emit no sound. Speaker
Main board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernation Keyboard (if control is from the keyboard)
Hard disk drive
Main board
The system doesnt enter hibernation mode and 
four short beeps every minute.Press Fn+F4 and see if the computer enters hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
Main board
The system doesn’t enter standby mode after 
closing the LCDLCD cover switch
Main board
The system doesnt resume from hibernation 
mode.Hard disk connection board
Hard disk drive
Main board
The system doesnt resume from standby mode 
after opening the LCD.LCD cover switch
Main board
Battery fuel gauge in Windows doesn’t go higher 
than 90%. Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge 
battery).
Battery pack
Main board
System hangs intermittently. Reconnect hard disk/CD-ROM drives. 
Hard disk connection board
Main board 
						

							Chapter 479
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined 
Problems” on page 81. Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the 
installed devices. Enter BIOS Setup Utility to execute “Load Setup defaults”, then 
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
External display does not work correctly. See “System Diagnostic Diskette” on page 48
See if there is an error beep. If there is an erro beep, then change 
main board.
Power off. Then check if RAM CPU BIOS are well-connected.
Press Fn+F5 three times slowly
LCD FPC
LCD inverter
LCD
USB does not work correctly See “System Diagnostic Diskette” on page 48
Main board
Print problems. Ensure the “Parallel Port” in the “System Devices” of BIOS Setup 
Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
Main board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work. Reconnect the keyboard cable.
Keyboard
Main board
Touchpad does not work. Reconnect touchpad cable.
Touchpad board
Main board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.See “System Diagnostic Diskette” on page 48.
Modem phone port
modem combo board
Main board 
						

							80Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the main board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU.  Rerun the test to verify that there are no more errors.  
						

							Chapter 481
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, 
whether a short circuit is suspected, or whether the system is inoperative.  
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power 
System Check” on page 71):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
!Non-Acer devices
!Printer, mouse, and other external devices
!Battery pack
!Hard disk drive
!DIMM 
!CD-ROM/Diskette drive Module
!PC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
!Main board
!LCD assembly 
						

							82Chapter 4
Index of AFlash BIOS Error Message
Error MessageAction in Sequence
Hardware Error  See “System Diagnostic Diskette” on page 48
VPD Checksum Error Reboot the system and then restest with this diskette.
BIOS Update Program Error Turn off the power and restart the system.
System Error Make sure this AFlash BIOS diskette for this model.
Without AC adapter make sure to connect AC adapter
Battery Low make sure to install a highly charged battery, and reboot 
system. 
						

							Chapter 583
Top View
Jumper and Connector Locations
Chapter 5 
						

							84Chapter 5
SW1 Settings (Lid switch)
SW2 Settings 
E-JP1 LCD Connector F-JP2 Power Button Board Connetor
G-JP5 SODIMM Connector H-JP6 Microphone Jack
I-JP8 Earphones Jack J-JP7, JP9 Speaker Connector
K-JP10  Main Board to Touch Pad Board FFC 
connectorL-JP11 Main Board to Touch Pad Board FPC Connector
M-JP12 JP12 Keyboard Connector
Setting
Switch 1 NONE 
Switch 2 STAND BY
Switch 3 HIBERNATE
Switch 4 ON/OFF BUTTON
SW2Setting
POWER BUTTON ON:SYSTEM ON
OFF: SYSTEM OFF