3Com Palmone V Organiser Instructions Manual

Appendix B Page 183
Appendix B
Frequently Asked Questions
If you encounter a problem with your Palm V™ organizer, do not call 
Technical Support until you have reviewed the following list of 
frequently asked questions, and you have also reviewed the 
following:
nThe README file and HelpNotes located in the folder where you 
installed the Palm™ Desktop software on your computer (or on 
your installation CD or diskettes) 
nThe Palm Desktop online Help
nThe most recent Palm V organizer HelpNotes on your...

Page 184  Frequently Asked Questions
Operating problems
ProblemSolution
My organizer won’t 
turn on.Try each of these in turn:
nPress the contrast control button and 
adjust the contrast.
nRecharge the unit. If your organizer still 
does not operate, try a soft reset. See 
“Resetting your organizer” in 
Appendix A.
I get a warning 
message telling me 
my organizer 
memory is full. nPurge Date Book and To Do List. This 
deletes To Do List items and past Date 
Book events from the memory of your...

Appendix B Page 185
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my organizer 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 7.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
organizer to 
recognize my 
handwriting.nFor your organizer to recognize 
handwriting input with the stylus, you 
need to use the Graffiti
®...

Page 186  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your organizer is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
7 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display...

Appendix B Page 187
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows tray to make sure 
the HotSync Manager is running. If it is 
not, open Palm Desktop software.
nClick the HotSync Manager, choose 
Setup and click the Local tab. Check the 
Serial Port setting displays the correct 
COM port where your cradle is 
attached.
nMake sure the cradle is connected 
securely.
I did a HotSync 
operation, but one of 
my...

Page 188  Frequently Asked Questions
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup...

Appendix B Page 189
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the outgoing phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your organizer has an on-off switch....

Page 190  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your organizer:
nConfirm that your modem is turned on.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line 
prefix, make sure you selected the Dial 
Prefix option on your organizer and...

Appendix B Page 191
Beaming problems
Recharging problems
ProblemSolution
I cannot beam data to 
another Palm 
Computing
® 
connected organizer.
nConfirm that your organizer and the 
other Palm V organizer are between ten 
centimeters (approximately 4) and one 
meter (approximately 39) apart, and 
that the path between the two devices is 
clear of obstacles. Beaming distance to 
other Palm Computing
® connected 
organizers may be different.
n  Move your organizer closer to the 
receiving device.
When...

Page 192  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
organizer is not 
locked.You can use Security to delete the 
password. If you do this, your organizer 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1....