3Com Nbx 100 And Ss3 Nbx Administration Guide

Creating and Managing Bridged Extensions161
■The other secondary telephone is also an NBX Business Telephone 
(extension 1018). The telephone is used by the person (Connie) who 
answers the manager’s telephone whenever the manager’s assistant is 
not available. Buttons 10, 11, and 12 are configured as bridged 
extension appearances of the manager’s telephone (1027).
Example 1: If there are no active calls on Alicia’s telephone, a call made 
to her telephone from either an internal or outside telephone...

162CHAPTER 3: DEVICE CONFIGURATION
Example 4: A call arrives at Alicia’s telephone and the building has been 
evacuated because of a fire. Neither Alicia, nor Bradley, nor Connie is 
available to answer the call. After the number of rings that are configured 
for Alicia’s telephone, the call is sent to Alicia’s voice mailbox.
Example 5: A call arrives at Alicia’s telephone and Bradley answers the 
call, then places it on hold, and Alicia picks up the call. Bradley leaves the 
area, asking Connie to...

Creating and Managing Telephone Groups163
For example, you can create a Group called Sales that includes Access 
buttons mapped to a set of CO lines. When you add a new salesperson to 
the group, you simply specify the Sales group for the telephone assigned 
to that person. All of the Sales group’s Button Mappings are then 
available on that person’s telephone.
This section covers these topics:
■Creating a New Telephone Group
■Modifying a Telephone Group
■Removing a Telephone Group
■Viewing Telephone...

164CHAPTER 3: DEVICE CONFIGURATION
Figure 57     Add Telephone Group Dialog Box
4Enter the name of the new group in the Group Name: field.
5Select an entry from the Telephone Type pull-down list.
6To enable call recording and monitoring as the default setting for all 
telephones in this group, enable the Call Record & Monitor check box.
7Click OK.
The group now appears in the Telephone Group group list box.
Modifying a
Telephone GroupYou may want to change the name of a telephone group to reflect a...

Creating and Managing Telephone Groups165
Figure 58     Modify Telephone Group Dialog Box
5Change the name of the telephone group in the Group Name: field.
6To set call recording and monitoring as the default condition for all 
telephones in this telephone group, enable the Call Record & Monitor 
check box. To disable call recording and monitoring, clear the check box.
You must have installed a call recording license before you can enable the 
Call Record & Monitor check box.
7Click OK.
Removing a...

166CHAPTER 3: DEVICE CONFIGURATION
Viewing Telephone
Group MembershipYou can view a report that describes which telephones belong to each 
telephone group. The report also includes membership information about 
Class of Service Groups.
To view the membership report, click Membership.
You do not need to select a telephone group first. The report includes 
information about all telephone groups.
In the report window, click any of the column headings to arrange the 
information in ascending or descending...

Recording and Monitoring Telephone Calls167
Recording and 
Monitoring 
Telephone CallsIf you have call recording application software that runs on a PC that is 
external to the NBX system, you can record and monitor telephone calls 
to and from telephones on the NBX system.
To enable call recording and monitoring on the NBX system, you must 
purchase a system-wide license. After you install the license, you can 
enable call recording and monitoring for these devices:
■Analog telephones connected to ports...

168CHAPTER 3: DEVICE CONFIGURATION
Example:
A three-party conference call involves these telephones:
■An NBX Business Telephone on the local NBX system
■An analog telephone connected to an ATC port on the local NBX 
system
■An NBX Basic Telephone on a different NBX system, connected to the 
local NBX system by a virtual tie line (VTL)
Only the NBX Basic Telephone has recording enabled. For the duration of 
the conference call, the NBX system enables recording for the analog 
telephone and the NBX...

Creating and Managing Button Mappings169
be possible to record calls involving the telephones that are not NBX 
Telephones in that group.
Creating and 
Managing Button 
MappingsButton Mappings allow you to place features, such as speed dial numbers 
and shortcuts, on telephone buttons for individual telephones or for 
telephone groups. In addition, you can use Button Mappings to map CO 
telephone lines to buttons and set up your system in one of these modes:
■Key Mode system — In Key Mode, all outside...

170CHAPTER 3: DEVICE CONFIGURATION
Mappings for Users
and GroupsWhen you create a new user and assign the user to a group, the button 
mappings for that group become active for the user’s telephone. You can 
override group mappings and create mappings for individual telephones. 
For example, you can create a Group called Sales and assign three shared 
direct lines to the group. Then you can assign one unshared direct line to 
each of the telephones currently in use by people in the Sales group.
The Lock...