Notes
The Scout Telephone For Agents
·QuickQversions using software release 3.0 (or later)
allow the use of up to nine Scout digital wireless
telephones. Using these telephones provides users with
maximum freedom to move about within the call center.
·All Scout telephones used in aQuickQcall center should
be programmed so that the function button F1 serves as
theQuickQaccess button. Also, buttons F2, F3, and F4
should be programmed to correspond to the three
interactive buttons on the proprietary...
Automatic Call Distributor
System Manager’s
Guide
R
QuickQ
DXP
Quick Q
Supervisor’s User Guide
Notes
The Agent Telephone
·The QuickQ is designed to operate with Comdial digital
LCD speakerphones. Your telephone technician will
program a QuickQ button on your telephone. This
button enables you to sign into the QuickQ.
·You do not need telephone lines appearing on your
telephone to answer calls. The ACD directs the lines to
one of your intercom buttons.
·The following features are programmed on the
programmable buttons at your telephone:
- 2 Intercom - Line Grp - Page
- QuickQ - PARK - Headset
3...
QuickQ Automatic Call Distributor
System Manager’s Guide
For Windows NT
® and Windows 2000® Operating Systems
Table Of Contents
The Scout Telephone for Supervisors ............................... 2
Description of the Display (Idle Display) .......................... 3
Signing in toQuickQ........................................................... 3
Changing the Mode of Operation ...................................... 4
Recording Announcements ................................................ 4
Viewing Current Reports ................................................... 6
Monitoring...
The Supervisor Telephone·The QuickQ is designed to operate with Comdial digital
LCD speakerphones. Your telephone technician will
program a QuickQ button on your telephone. This
button enables you to sign into the QuickQ.
·You do not need telephone lines appearing on your
telephone in order for you to answer calls. The QuickQ
will direct the ACD calls to one of your Intercom
buttons.
·The following features are programmed on the
programmable buttons at your telephone:
- 2 Intercom - Line Grp - Page
-...
Digital Wireless Telephone
System User’s Guide
(For IMPACT 224 / 560 / FX System)
R
Scout
900MXS
Scout900MX
Digital Wireless Telephone
System User’s Guide
(For IMPACT 24 / 48 / 72 )
Digital Communications System
R
Scout900MX
Scout
900MXS
Digital Wireless Telephone
System User’s Guide
(For IMPACT 24 / 48 / 72 )
Digital Communications System
R
Scout900MX
Scout
900MXS
Scout II User’s Guide
(for FX, DXP, DXP Plus Systems)
R
Welcome to VVP
Comdial Small Office & VVP
Serial Integration For
DXP, DXP Plus, and FX Series
Featuring Visual Voice Mail
User’s Guide
COMDl
Solo II
Attendant Position &%
This User’s Guide is applicable for the fol-
lowing Solo II Attendant Position models:
l 5300X-xx Rev A and later
I 1
COMDlAL
Solo II
TeleDhone
User’s
Guide
:’
This publication is applicable for the following
Solo II Telephone models:
5531 -xx Manufacturing Code REV E and Later
5531 S-xx Manufacturing Code REV F and Later
5432X-xx Manufacturing Code REV A and Later
15432S-xx Manufacturing Code REV A and Later
Total Control
PC Attendant’s Console
User’s Guide
For The DXP and DXPPlus
Digital Communications System
EscHelp
MuteHeadsetI.D. Split
ParkBothRetrieve TrackerSerial ConfOverflowPage
LineTA P
Intercom
NJI *
8
BHU &
7
VGY ^
6
CFT %
5
XDR $
4
ZSE #
3
AW @
2
Q !
1
Silent
MKO (
9
:
:
+
=
?
/
_
-
PickMessagePrint
ScreenPause
Scroll
Lock
Page
Down Page
Up Home Insert
Delete
EndHold
A
n
s
w
e
r Num
Lock
#*
SysReq
Volume
DownVolume
Up
CtrlShif t Ta b
Shif t Caps Lock
Enter Backspace
Ctrl Alt Alt
Break
QZ
GHI...
iiiZ%is yn
Telephone System,
System Manual
s publication is applicable to the
following common equipment:
Model TO308 Rev. A and later
Model TO616 Rev. A and later
Model
TO3084NT Rev. A and later
Model
TO616-INT Rev. A and later
COMDIAL
Made&m in the USA
