Xerox WorkCentre 7755 User Manual

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 221
6. Remove the jammed staples by pulling them in the direction shown.
Wa rni n g:The points of the jammed staples are sharp. Remove the jammed staples carefully.
7. Push the staple cartridge into the staple cartridge unit.
8. Return the staple cartridge unit to its original position.
9. If no jammed staples were found, repeat steps 3 to 8 for the other staple cartridge.
10. Close the finisher door.
wc77xx-108
wc77xx-109...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide222
Solving Problems with Paper Jams
The printer is designed to function with minimal paper jams using Xerox supported media types only. 
Other media types may cause more frequent paper jams. If supported media is jamming frequently in 
one area, that area may need to be cleaned or repaired.
This section contains help for the following problems:
•The Printer Pulls Multiple Sheets Together on page 222
•Paper Jam Message Stays On on...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 223
Duplex (2-Sided Printing) Unit Jams
Document Feeder Jams
Media Misfeeds
Probable CausesSolutions
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Use only Xerox-approved media. For details, see Supported 
Media on page 40.
Recheck the media path inside the duplex unit and make 
sure that you have removed all of the jammed paper.
Make sure that you have not mixed media types in the tray.
Do not duplex...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide224 The recommended transparency or label sheet 
is facing the wrong way in the tray.Load the transparencies or label sheets according to the 
manufacturer’s instructions.
Envelopes are facing the wrong way in Tray 5 
(Bypass Tray).Load the envelopes in Tray 5 (Bypass Tray) with the flaps 
open, on the trailing edge.
Probable CausesSolutions
Downloaded From ManualsPrinter.com Manuals 

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 225
Print Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe print quality 
problems, the following troubleshooting tools are available online:
• WorkCentre 7755/7765/7775 Xerox Image Quality Tools
• WorkCentre 7755/7765/7775 Image Quality Defects and Solutions
To download the tools, go online to Xerox User Documentation at 
www.xerox.com/office/WC7755_WC7765_WC7775docs....

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide226
Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from the following table to correct 
the problem.
If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer 
Support or your reseller.
SymptomSolutions
Lines or streaks only present in copies made 
from the document feeder.There is debris on the document glass. When scanning, the 
paper from the...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 227
Fax Problems
If a fax cannot be sent or received correctly, refer to the following table, and then perform the 
indicated operation. If a fax still cannot be sent or received correctly, even after performing the 
described operations, contact your service representative.
This section includes:
•Problems Sending Faxes on page 227
•Problems Receiving Faxes on page 228
•Printing the Protocol Report on page 229
Problems Sending...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide228
Problems Receiving Faxes
Fax was not transmitted. The fax number may be wrong. Check the fax number.
The one-touch dial key or speed dial 
may be incorrectly programmed. Check that the keys were correctly 
programmed.
The telephone line may be 
incorrectly connected.Check the telephone line connection. 
If it is disconnected, connect it.
There may be a problem with the 
recipient’s fax machine.Contact the recipient....

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 229
Printing the Protocol Report
The Protocol Report provides information about the previous fax job as an aid in determining fax 
protocol problems.
To print the report:
1. Log in as system administrator. Press the Log In/Out button, enter the User ID (admin is the 
default), touch Next, enter the Password (1111 is the default) then touch Enter.
2. Press the Machine Status button.
3. Touch the To o l s tab, touch Service...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide230
Getting Help
This section includes:
•Control Panel Messages on page 230
•Fax and Scan Alerts on page 230
•Maintenance Assistant on page 230
•Online Support Assistant on page 230
•Helpful Weblinks on page 231
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
The control panel provides you with information and troubleshooting help. When an error or warning...